- Copyright, Trademarks, and Feedback
- Copyright, Trademarks, and Feedback
-
-
-
-
-
-
- MultiLine for Salesforce demo video
- About MultiLine for Salesforce
- Activate MultiLine for Salesforce
- Calling in MultiLine for Salesforce
- Messaging in MultiLine for Salesforce
- Tagging calls and texts with Opportunity
- Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
- MultiLine for Salesforce Softphone Calling Modes
-
-
-
-
-
- Search user accounts using filters
- Edit MultiLine User
- Move users
- Suspend a user
- Delete user and release, reserve, or forward calls
- Set Forwarding Number for Messaging Only MultiLine
- Add preferred language for a user
- Enable PBX phone for a user
- Set up a Webhook
- Enable Microsoft Teams calling for a user
- Downloading Accounts
-
- Set allowed applications
- Enable Group Messaging (US Only)
- Enable Picture Messaging (US Only)
- Edit message to users for undelivered multimedia message (US Only)
- Enable WhatsApp Messaging for users
- Configure mobile recording and announcements
- Enable Messaging Opt-In Policy
- Enable CLARE (Sentiment Analysis)
- Set up Compliance Restrictions
- View Redaction policy
- Manage In-App Notifications
- Call & Messages Back-Up
- Enable MultiLine Indicator
-
- Log into Management Portal
- Is it possible to add multiple administrators to the Management Portal?
- What options are there for sending MultiLine users activation information?
- How do I help a user that loses their Activation password?
- How do I update invitations for simplified onboarding?
- Can you set MultiLine invitations to single use only?
- Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level?
- What onboarding materials exist for new users?
- How do I restrict incoming social messages for a user?
- Secure recording offload service
- Reset Management Portal password
-
-
-
-
- MS Teams Messaging Enablement Overview
- End User Guide: Add MultiLine Messaging App to Teams
- End User Guide: MultiLine SMS Messaging in Teams
- End User guide: WhatsApp Messaging in Teams
- End User Guide: Contacts
- End User Guide: Search Messages
- End User Guide: WhatsApp Group Messaging in Teams
- End User Guide: Leave a WhatsApp conversation
- End User Guide: Mute a Conversation
- End User Guide: Delete Messages and Conversations
-
-
-
- MultiLine for Salesforce Product Document
- MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
- MultiLine for Salesforce Installation Guide for MultiLine Admins
- End-User Guide: Get started with MultiLine for Salesforce
- MultiLine for Salesforce | Troubleshooting
- MultiLine for Salesforce | FAQ
- Admin Guide: Upgrade and register MultiLine for Salesforce
- Bulk User Import Configuration For Salesforce
-
- Movius for BlackBerry Product Document
- Movius for BlackBerry Installation for MultiLine Admins
- Configure policy settings for Movius for BlackBerry in Good Control
- Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
- Installation Guide: Deploy Movius for BlackBerry using Good Control
-
-
-
-
- How do I solve call quality issues, dropped calls, or connection errors?
- When I make or receive calls, why do I see a number that I do not recognize?
- Why is my ringtone different in Minutes mode than Data mode?
- Why aren't my clients seeing my MultiLine number as my caller ID?
- Emergency numbers 911 and 988
- Still receiving MultiLine calls after deleting the app
- Issue dialing a local number
-
- MultiLine for Intune says I need to install Company Portal, but I already have it?
- Can't email Support
- How to uninstall the Workspace/Company Portal
- I synced my contacts with an Exchange server, why don't I see any contacts in the list?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
- Error: "No Available Apps" or "Action Blocked" when reinstalling MultiLine for Intune
-
- Someone accidentally rejected the opt-in request I sent. What do we do?
- Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
- Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
- Number Formatting for WhatsApp Messaging (Mexico and Argentina)
-
-
-
- Will I see missed calls when my Business Hours are set?
- Can a call switch from using WiFi to minutes during an ongoing call?
- Does MultiLine use my personal phone plan's minutes and data?
- Why do I see a number I don't recognize in my personal call log or outbound call screen?
- Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
- Why did I see "MultiLine_Unknown" when receiving a call from my contacts?
- Why is Caller ID different when I use Minutes mode or Data mode?
- Can I use MultiLine for conference calls?
-
- Financial Services Regulations FAQ
- Healthcare Compliance FAQ
- Consumer Regulations FAQ
- Does MultiLine comply with GDPR Regulations?
- Can users turn off call recording in the app?
- Can users turn off SMS or instant message recording in the app?
- Is Movius ISO certified?
- Is Movius SOC Certified?
- Can MultiLine prove its Data integrity?
- How do I update my MultiLine app?
-
- What is MultiLine?
- How does MultiLine provide a second number?
- What devices does MultiLine work on?
- Do users have to be connected to Internet to activate MultiLine?
- Can users use their MultiLine invitations more than once?
- Can users activate MultiLine on more than one phone at a time?
- Will using MultiLine increase my personal mobile bill?
- What type of numbers does MultiLine support?
- What languages are supported?
- How do I purchase a subscription for MultiLine?
- What does the orange M icon (MultiLine Indicator) mean?
- How do I find my MultiLine app version number?
- I reinstalled MultiLine, but lost my invitation. What should I do?
-
- If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?
- I'm receiving voicemails only to Microsoft Teams and not to MultiLine.
- My incoming calls are not forwarded to the number I have selected in MS Teams.
- My calls are routed to voicemail on MultiLine mobile app instead of ringing on MS Teams.
-
- Does MultiLine access my personal WhatsApp?
- Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
- Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
- Do opt-in requests time out?
- What is my client's experience when we use the WhatsApp messaging channel?
- Can I WhatsApp between MultiLine users in the app?
-
- How do I get my credentials for MultiLine Desktop?
- If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
- Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
- If I block a number on mobile, will the number be blocked in MultiLine Desktop?
- How can I get my local contacts back after switching to Exchange? Can I switch my email used?
- Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
- Can I change my ringtone in MultiLine Desktop?
-
- Why is there a blue BlackBerry floating icon in the Movius app?
- When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
- About Movius for BlackBerry
- Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
-
- Enterprise Network Requirements to Fully Enable Movius MultiLine
-
-
- What's New for Movius Release Notes?
- How to use Movius Release Notes
- How do I update my MultiLine app?
-
-
- Version 4.14.01 | iOS MultiLine and MultiLine for Intune Release NotesUpdated
- Version 4.13.01 | iOS MultiLine and MultiLine for Intune Release Notes
- Version 4.12.02 | iOS MultiLine Minor Release
- Version 4.12.01 | iOS MultiLine and MultiLine for Intune Release
- Version 4.11.03 | iOS MultiLine for Intune HF
- Version 4.11.02 | iOS MultiLine and MultiLine for Intune Minor Release
- Version 4.11.01 | iOS MultiLine and MultiLine for Intune Release
- Version 4.10.02 | iOS MultiLine and MultiLine for Intune MinorRelease
- Version 4.10.01 | MultiLine and MultiLine for Intune-iOS Release Notes
- Version 4.09.04 | iOS MultiLine and MultiLine for Intune
- Version 4.09.03 | iOS MultiLine and MultiLine for Intune HF3
- Version 4.09.02 | iOS MultiLine and MultiLine for Intune HF2
- Version 4.09.01 | iOS MultiLine and MultiLine for Intune HF1
- Version 4.08.01 | MultiLine and MultiLine for Intune-iOS Release Notes
- Version 4.07.02 | MultiLine-Release-iOS
- Version 4.07.01 | MultiLine and MultiLine for Intune-iOS
- Version 4.06.02 | iOS
- Version 4.06.01 | MultiLine and MultiLine for Intune
- Version 4.05.02 HF1 | iOS
- Version 4.05.02 | iOS
- Version 4.05.01 | iOS
- Version 4.04.01.01 | MultiLine for Intune iOS
- Version 4.04.01 | iOS
- Version 4.03.03 | iOS
- Version 3.07.04 | Movius for BlackBerry iOSNew
- Version 4.03.02 HF1 | MultiLine for Intune iOS
- Version 4.03.01
- Version 4.02.03 | Movius MultiLine iOS
- Version 4.02.05 | MultiLine for Intune iOS
- Version 4.02.04 | MultiLine for Intune iOS
- Version 4.02.03
- Version 4.02.02 | iOS
- Version 4.02.01
- Version 4.01.06
- Version 4.01.05 | MultiLine for Intune iOS
- Version 4.01.04
- Version 4.01.03
- Version 4.01.02 Hotfix | iOS
- Version 4.01.01
- Version 4.00.00 - 4.00.01
- Version 3.07.01 | All Apps
- Version 3.06
- Version 3.05 | All Apps
- Version 3.04 | All Apps
- Version 3.03 | All Apps
- Version 3.01 | All Apps
-
- Version 4.14.01 | Android MultiLine and MultiLine for Intune Release NotesUpdated
- Version 4.13.01 | Android MultiLine and MultiLine for Intune Release Notes
- Version 4.12.02 HF | Android MultiLine and MultiLine for Intune
- Version 4.12.01 | Android MultiLine and MultiLine for Intune Release
- Version 4.11.01 | MultiLine and MultiLine for Intune-Android Release Notes
- Version 4.10.01 | MultiLine and MultiLine for Intune-Android Release Notes
- Version 4.08.01 | MultiLine and MultiLine for Intune-Android Release Notes
- Version 4.07.01 | MultiLine and MultiLine for Intune-Android
- Version 4.06.02 Minor Release | Android
- Version 4.06.01 | MultiLine and MultiLine for Intune
- Version 4.05.02 HF1 | Android
- Version 4.04.01 | Android
- Version 4.05.02 | Android
- Version 4.05.01 | Android
- Version 3.09.01 | Movius for BlackBerry
- Version 4.03.02 HF1 | MultiLine for Intune Android
- Version 4.03.01
- Version 4.02.02 HF2 | MultiLine for Intune Android
- Version 4.02.01 HF1 | MultiLine for Intune Android
- Version 4.02.01 | Android
- Version 4.01.01 HF1 | MultiLine for Intune Android
- Version 4.01.01 Hotfix | Android
- Version 4.00.01 - 4.01.01 | Android
- Version 3.08.01 - Hotfix
- Version 3.05 | All Apps Release Notes
- Version 3.04 | All Apps Release Notes
- Version 3.03 | All Apps Release Notes
- Version 3.01 | All Apps Release Notes
-
- MultiLine Messaging | Version 3.5.0 | Release Notes
- MultiLine Messaging | Version 2.16.0 | Release Notes
- MultiLine Messaging | Version 3.4.1 HF | Release Notes
- MultiLine Messaging | Version 2.15.4 Minor | Release Notes
- MultiLine Messaging | Version 2.15.3 Minor | Release Notes
- MultiLine Messaging | Beta Version 3.3.0 | Release Notes
- MultiLine Messaging | Version 2.15.2 Minor | Release Notes
- MultiLine Messaging | Version 2.15.1 HF1 | Release Notes
- MultiLine Messaging | Version 3.0.0 | Release Notes
- MultiLine Messaging | Version 2.14.0 | Release Notes
- MultiLine Messaging | Version 2.13.0 | Release Notes
- MultiLine Messaging | Version 2.12.1 HF1 | Release Notes
- MultiLine Messaging | Version 2.12.0 | Release Notes
- MultiLine Messaging | Version 2.11.0 | Release Notes
- MultiLine Messaging | Version 2.10.0 | Release Notes
- MultiLine Messaging | Version 2.8.0 | Release Notes
- MultiLine Messaging | Version 2.7.0 | Release Notes
- MultiLine Messaging | Version 2.6.0 | Release Notes
- MultiLine Messaging | Version 2.5.0 | Release Notes
- MultiLine Messaging | Version 2.4.0 | Release Notes
- MultiLine Messaging | Version 2.3.0 | Release Notes
- MultiLine Messaging | Version 2.2.0 | Release Notes
- MultiLine Messaging | Version 2.1.1 | Release Notes
- MultiLine Messaging | Version 2.0.2 | Release Notes
- MultiLine Messaging | 2024.03.22 | Release Notes
- MultiLine Messaging | 2024.03.16 | Release Notes
- MultiLine Messaging | 2024.03.02 | Release Notes
- MultiLine Messaging | 2023.27.10 | Release Notes
- MultiLine Messaging | 2023.06.10 | Release Notes
- MultiLine Messaging | 2023.16.09 | Release Notes
- MultiLine Messaging | 2023.22.07 | Release Notes
- MultiLine Messaging | 2023.07.07 | Release Notes
- MultiLine Messaging | Version 2.12.0 | Release Notes
-
- Version 4.57.1 | Emerald HF1 | Platform Release Notes
- Version 4.57.1 | Platform Release Notes
- Version 4.56.2 | Platform Release Notes HF9
- Version 4.56.2-HF7-HF8-Platform-Release-Notes
- Version 4.56.2 | Platform Release Notes
- Version 4.56.1-HF1-Platform-Release-Notes
- Version 4.56.1 | Platform Release Notes
- Version 4.55.2-HF1-Platform-Release-Notes
- Version 4.55.2 | Platform Release Notes
- Version 4.55.1 | Platform Release Notes
- Version 4.54.1 | Platform Release Notes
- Version 4.53.2 | Platform Release Notes
- Version-4.53.1-HF3-Platform-Release-Notes
- Version 4.53.1 HF2 | Platform Release Notes
- Version 4.53.1 HF1 | Platform Release Notes
- Version 4.53.1 | Platform Release Notes
- Version 4.52.1 HF2 | Platform Release Notes
- Version 4.52.1 HF1 | Platform Release Notes
- Version 4.52.1 | Platform Release Notes
- Version 4.51.1 | Platform Release Notes
- Version 4.50.3 HF1 | Platform Release Notes
- Version 4.50.3 | Platform Release Notes
- Version 4.50.1 | Platform Release Notes
- Version 4.49.1 | Platform Release Notes
- Version 4.48.3 | Platform Release Notes
- Version 4.48.2 | Platform Release Notes
-
-
-
- Movius WhatsApp Compliance Solution Onboarding
Popular Articles
-
How do I solve call quality issues, dropped calls, or connection errors?
Last Updated: 12/01/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Calling and MessagingOverview MultiLine apps are built to continuously monitor the quality of connection and smartly adapt to changing network conditions to deliver exceptional call quality. However, when making calls in certain environments, you may need to take steps... -
Create user permissions
Last Updated: 07/10/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Invite Users to Activate MultiLineHow to add user permissions that define which app features are available to users of the MultiLine app. -
MultiLine for Intune FAQ
-
Sending Group Messages - iOS
Last Updated: 10/23/2024 in MultiLine User Guides and Videos iOS SMS and MMS Messaging Send SMS Group Messages (US and Canada Only)Read on to learn about sending group messages in the mobile MultiLine iOS application. Overview You can send group messages by adding multiple participants to the To: list for your message. When users send group messages, all responses can be ... -
Dashboard
-
Version 4.08.01 | MultiLine and MultiLine for Intune-iOS Release Notes
Target dates for release to App Store: MultiLine for Intune | July 9, 2025 MultiLine | July 8, 2025 Update - Release Postponement The incident that caused the postponement of the Mobile App releases, originally planned for the wee... -
WhatsApp Messaging - Android
Read on to learn about sending and replying to messages with WhatsApp Messaging Connector. Overview The WhatsApp Messaging Connector allows compliant WhatsApp messaging directly inside MultiLine. MultiLine users can send WhatsApp messages to... -
Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
Last Updated: 11/03/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp MessagingIn order for you to message with a client, they must accept your opt-in request. You’re allowed to send a new one every 24 hours. If accepted, you’ll be able to message with the customer. If it’s rejected, we’ll let you know, and you won’t be able t... -
Activate Movius for BlackBerry - iOS
Last Updated: 11/14/2023 in MultiLine User Guides and Videos Get Started with MultiLine Activation Activate Movius for BlackBerryActivate MultiLine -
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
Last Updated: 11/15/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQNative Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine. When you use Native Contacts with MultiLine for Intune, it pulls your ...
Copyright © 2022-2024 Movius. All rights reserved. Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™. For more visit movius.ai
