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51. MultiLine for Salesforce v1.36 Release Notes

    Last Updated: 05/15/2024 in Release Notes Salesforce Integration Release Notes
    The latest version v1 . 36 of " Multiline for Salesforce " is now live in AppExchange. What's New? Bulk User Import -  This new feature allows provisioning Salesforce Users in a bulk import saving  time and automating the process....

52. Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?

    Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
    In order for you to message with a client, they must accept your opt-in request. You’re allowed to send a new one every 24 hours. If accepted, you’ll be able to message with the customer. If it’s rejected, we’ll let you know, and you won’t be able t...

53. Add API user

    Last Updated: 09/13/2023 in MultiLine Admin: Management Portal Guides and Videos Invite and Manage Admin Accounts
    How an Admin can Add API User

54. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

    Last Updated: 11/15/2021 in MultiLine Troubleshooting and FAQ FAQ Movius for BlackBerry FAQ
    Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it pulls your ...

55. Why is there a MultiLine voicemail in my personal voicemail inbox?

    Last Updated: 03/17/2023 in MultiLine Troubleshooting and FAQ FAQ Voicemail FAQ
    Not all MultiLine users will get voicemails picked up by their personal voicemail. There is an optional feature that organizations can implement to prevent it. When MultiLine uses your regular cellular service and the minutes in your carrier p...

56. Resend invitations to Management Portal Admins

    Last Updated: 07/10/2023 in MultiLine Admin: Management Portal Guides and Videos Invite and Manage Admin Accounts
    Read this to learn how to resend invitations to admins if they lose theirs or have trouble logging in.

57. Sync with Exchange Contacts - Android

    Last Updated: 11/30/2023 in MultiLine User Guides and Videos MultiLine Contacts Sync with Exchange Contacts
    Read on to learn how to set up your contacts list to use Exchange Contacts in the MultiLine Android app. Overview You can set up your MultiLine app to populate the Contacts list to connect to an Exchange server, such as Outlook or BlackBerry Exch...

58. About Movius Management Portal Single Sign On

    Last Updated: 07/21/2023 in MultiLine Admin: Management Portal Guides and Videos Getting Started with MultiLine Administration
    Read on to learn about the Movius Management Portal Single Sign On (SSO) feature implemented in April 2022.  Overview Single Sign On allows Management Portal administrators to use their organization credentials to access the Management Portal.  B...

59. MultiLine Android Release Notes

    Last Updated: 08/30/2024 in Release Notes

60. Getting consent to message using SMS Opt-In flow

    Last Updated: 06/26/2023 in MultiLine User Guides and Videos MultiLine Messages and Voicemail SMS Opt-In Flow - MultiLine
    Read this to learn how the Opt-In Flow collects consent for MultiLine users to send SMS or instant messages to users. Overview Opt-In with Consent is a texting disclaimer that requires a mandatory response. In this flow, businesses present consume...

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