Movius
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MultiLine User Guides and Videos
Get Started with MultiLine
iOS
Android
Microsoft Teams Integration
Salesforce Integration
MultiLine Desktop
How-to Videos
MultiLine Admin Guides and Videos
Administrating the MultiLine App
News and Release Notes
Release Notes
Customer Resources Hub π
Deploying MultiLine: The Complete Guide for Enterprise
Quick Start Guides: MultiLine Mobile Apps
Tablet and iPads
Microsoft Teams Integration Enablement
Social Messaging Connectors Enablement π
Set Up Movius Management Portal (MMP) SAML SSO
MultiLine Desktop Enablement
Salesforce Enablement
Messaging Only (No Voice) Enablement π
Movius for BlackBerry Enablement
Number Port-In π
Videos
MultiLine Troubleshooting and FAQ
Join the MultiLine Beta Testing Program
Table of Contents
Table of Contents
Toggle navigation
Refine
MultiLine User Guides and Videos
Get Started with MultiLine
iOS
Android
Microsoft Teams Integration
Salesforce Integration
MultiLine Desktop
How-to Videos
MultiLine Admin Guides and Videos
Administrating the MultiLine App
News and Release Notes
Release Notes
Customer Resources Hub π
Deploying MultiLine: The Complete Guide for Enterprise
Quick Start Guides: MultiLine Mobile Apps
Tablet and iPads
Microsoft Teams Integration Enablement
Social Messaging Connectors Enablement π
Set Up Movius Management Portal (MMP) SAML SSO
MultiLine Desktop Enablement
Salesforce Enablement
Messaging Only (No Voice) Enablement π
Movius for BlackBerry Enablement
Number Port-In π
Videos
MultiLine Troubleshooting and FAQ
Join the MultiLine Beta Testing Program
Reader Log In
Refine
MultiLine User Guides and Videos
Get Started with MultiLine
iOS
Android
Microsoft Teams Integration
Salesforce Integration
MultiLine Desktop
How-to Videos
MultiLine Admin Guides and Videos
Administrating the MultiLine App
News and Release Notes
Release Notes
Customer Resources Hub π
Deploying MultiLine: The Complete Guide for Enterprise
Quick Start Guides: MultiLine Mobile Apps
Tablet and iPads
Microsoft Teams Integration Enablement
Social Messaging Connectors Enablement π
Set Up Movius Management Portal (MMP) SAML SSO
MultiLine Desktop Enablement
Salesforce Enablement
Messaging Only (No Voice) Enablement π
Movius for BlackBerry Enablement
Number Port-In π
Videos
MultiLine Troubleshooting and FAQ
Join the MultiLine Beta Testing Program
Home
Glossary
MultiLine User Guides and Videos
Get Started with MultiLine
Activation
Activate MultiLine
iOS
Android
iOS | Data Only
Android | Data Only
Activate MultiLine for Intune
iOS
Android
iOS | Data Only
Android | Data Only
Activate Movius for BlackBerry
iOS
Android
iOS
Calling
Calls
MultiLine/MultiLine for Intune
Caller ID
MultiLine/MultiLine for Intune
Movius for BlackBerry
3-Party and Conference Calling
3-Party and Conference Calling
Transfer a Call
Click-to-Dial numbers and conference codes
Click-to-Dial numbers and conference codes
Call Icons
MultiLine
MultiLine for Intune
Movius for BlackBerry
Call Blocking
MultiLine/MultiLine for Intune
Movius for BlackBerry
SMS and MMS Messaging
SMS Messaging
MultiLine/MultiLine for Intune
Movius for BlackBerry
SMS Group Messaging (US and Canada Only)
MultiLine/MultiLine for Intune
Picture Messaging (US and Canada Only)
MultiLine/MultiLine for Intune
SMS Opt-In
About Texting Disclaimers
Getting consent to message using SMS Opt-In flow
SMS Opt-In with Consent
SMS Opt-In Disclaimer Only
WhatsApp Messaging
WhatsApp Messaging
WhatsApp Group Messages
WeChat Messaging
About WeChat Messaging Channel
MultiLine/MultiLine for Intune
WeChat Group Messaging
WeChat: Phone Number Validation Flow
LINE Messaging
LINE: AI-enabled Incoming Message Routing - iOS
LINE Messaging - iOS
LINE Group Messaging - iOS
LINE: Phone Number Validation Flow - iOS
Voicemail
MultiLine/MultiLine for Intune
Movius for BlackBerry
Contacts
Add, Edit, or Delete Contacts
MultiLine
MultiLine for Intune
Movius for BlackBerry
Search and View Contacts
MultiLine/MultiLine for Intune
Movius for BlackBerry
Settings
Call Settings
Set Calls for Data/Minutes/WiFi Only
MultiLine/Intune
BlackBerry
Set Call Forwarding
MultiLine/Intune
Set Do Not Disturb
MultiLine/Intune
Set Sequential or Simultaneous Dial
MultiLine/MultiLine for Intune
Movius for BlackBerry
Set My Schedule
MultiLine/Intune
Contact Settings
Sync with Exchange Contacts
MultiLine
MultiLine for Intune
Movius for BlackBerry
Sync with Native Contacts
iOS
Use Local Contacts
MultiLine
Set Contact List Sort Order
MultiLine/Intune
Set E911 Address
Set E911 address (US Only)
Ringtone and notifications
MultiLine/MultiLine for Intune
Movius for BlackBerry
Default country calling code
MultiLine/MultiLine for Intune
Movius for BlackBerry
Control MultiLine ring when using Teams
MultiLine
Set GDPR Privacy Preference
Switch SIM card
MultiLine/MultiLine for Intune
Movius for BlackBerry
Android
Calling
Calls
MultiLine/MultiLine for Intune
Movius for BlackBerry
Caller ID
MultiLine/MultiLine for Intune
3-Party and Conference Calling
Click-to-Dial numbers and conference codes
Add a third person to your call
Click-to-Dial Numbers and Conference Codes
Click-to-Dial numbers and conference codes
Call Icons
MultiLine/MultiLine for Intune
Movius for BlackBerry
Call Blocking
MultiLine
MultiLine for Intune
SMS and MMS Messaging
1:1 Messaging
Group Messaging
WhatsApp Messaging
1:1 Messaging
Group Messaging
Opt-In Flow
WeChat Messaging
About WeChat Messaging Channel - Android
WeChat Messaging - Android
WeChat: AI-enabled Incoming Message Routing
WeChat: Guest Phone Number Validation Flow
LINE Messaging
About LINE Messaging Channel
LINE: AI-enabled Incoming Message Routing
LINE Messaging - Android
Group
LINE: Phone Number Validation Flow
Contacts
Add, Edit, or Delete Contacts
MultiLine
MultiLine for Intune
Movius for BlackBerry
Search and View Contacts
Android
Movius for BlackBerry
Voicemail
MultiLine
MultiLine for Intune
Movius for BlackBerry
Settings
Call Settings
Call Settings
Call Settings - Data/Minutes/Wi-Fi Only - MultiLine for Intune
My Schedule
MultiLine/MultiLine for Intune
Movius for BlackBerry
Call Handling
MultiLine/MultiLine for Intune
Movius for BlackBerry
Call Forwarding
MultiLine/MultiLine for Intune
Movius for BlackBerry
Do Not Disturb
MultiLine/MultiLine for Intune
Movius for BlackBerry
Contact Settings
Sync with Exchange Contacts
MultiLine/MultiLine for Intune
Movius for BlackBerry
Sync with Native Contacts
Sync with Native Contacts - Android
Use Local Contacts
Local Contact List - Android
Set Contact Sort Order
Set Contact List Sort Order - Android
Set E911 Address
MultiLine/Intune
Movius for BlackBerry
Ringtone and Notifications
MultiLine/MultiLine for Intune
Movius for BlackBerry
Default Country Calling Code
MultiLine/MultiLine for Intune
Movius for BlackBerry
Control MultiLine ring when using Teams
Control MultiLine ring when using Teams - Android
Set GDPR Privacy Preference
GDPR Privacy Setting - Android
Switch SIM Card
Switch SIM card - Android
Microsoft Teams Integration
Voice Calling - Microsoft Teams
MultiLine Voice Calling - Teams
MultiLine Messaging - Microsoft Teams
About MultiLine Messaging for Teams
Get Started with MultiLine Messaging App for Teams
What does the orange M icon (MultiLine Indicator) mean?
SMS and MMS Messaging - Teams
Desktop
WhatsApp Messaging - Teams
WhatsApp Messaging in Teams
WhatsApp Group Messaging
WhatsApp Opt-In Flow
WeChat Messaging - Teams
1:1 Messaging
Group Messaging
LINE Messaging - Teams
1:1 Messaging
Group Messaging
Contacts - Teams
Desktop
Search Contacts and Messages - Teams
Desktop
Delete Messages and Conversations - Teams
Desktop
Leave a Social Messaging Conversation - Teams
Leave a social messaging conversation
Mute a Conversation - Teams
Desktop
Settings - Teams
E911 MultiLine Messaging (US Only) - Teams
Salesforce Integration
MultiLine for Salesforce demo video
About MultiLine for Salesforce
Activate MultiLine for Salesforce
Calling in MultiLine for Salesforce
Messaging in MultiLine for Salesforce
Tagging calls and texts with Opportunity
Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
MultiLine for Salesforce Softphone Calling Modes
MultiLine Desktop
Activate and Log in - Desktop
Quick Start Guide: MultiLine Desktop
MultiLine Desktop Login with Single Sign On
MultiLine Desktop Login without Single Sign On (SSO)
Activate MultiLine Desktop
Desktop
SMS and MMS Messaging - Desktop
SMS Messaging in MultiLine Desktop
SMS group messaging in MultiLine Desktop
Social Messaging - Desktop
WhatsApp
WeChat
LINE
Desktop
Contacts - Desktop
Contacts - Desktop
Sync Exchange Contacts - Desktop
MultiLine Desktop Support
E911 MultiLine Desktop (US Only)
What does the orange M icon (MultiLine Indicator) mean?
How-to Videos
iOS How-To Videos
Android How-To Videos
MultiLine Admin Guides and Videos
Administrating the MultiLine App
Getting Started with MultiLine Administration
What is Management Portal?
About Movius Management Portal Single Sign On
Edit Administrator profile
Switch to another Management Portal instance
Log out of Management Portal
How-To Videos for MultiLine Admins
Management Portal How-To Videos
Dashboard
Dashboard
Organizations
Manage (Add, Edit, or Delete) Organizations
Navigate Organizations
Connect regional sites in Management Portal
Customize App and Portal Branding
Customize the mobile app
Customize the Portal
Manage Admin Accounts
Enable Two Factor Authentication (2FA) for Admins
About Admin Privileges
Create Admin Roles in Management Portal
Invite Admins to Management Portal
Add API user
Resend invitations to Management Portal Admins
Delete or suspend an Admin account
Set up Admin Alerts
Manage Numbers
Number Utilization
Number Status and Actions
Manage Reserved Numbers
Withdraw Unused Numbers
Allocate Numbers to Sub-organization
Invite Users to Activate MultiLine
Create user permissions
Customize Invitations
Customize email invitations
Customize SMS invitations
Managing email domain restrictions for MultiLine invitations
Add and invite users to MultiLine
Invite Single User
Invite Multiple Users
Resend a MultiLine Invitation
Search users and view invitation status
Set Up Data Only Onboarding
Guide to onboarding users for MultiLine Desktop
Manage User Accounts
Search user accounts using filters
Edit MultiLine user accounts
Move users
Suspend a user
Delete user and release, reserve, or forward calls
Set Forwarding Number for Messaging Only MultiLine
Add preferred language for a user
Enable PBX phone for a user
Set up a Webhook
Enable Microsoft Teams calling for a user
Manage Feature Settings
Set allowed applications
Enable Group Messaging (US Only)
Enable Picture Messaging (US Only)
Edit message to users for undelivered multimedia message (US Only)
Enable WhatsApp Messaging for users
Configure mobile recording and announcements
Enable Messaging Opt-In Policy
Enable CLARE (Sentiment Analysis)
Set up Compliance Restrictions
View Redaction policy
Manage In-App Notifications
Call & Messages Back-Up
Enable MultiLine Indicator
Manage Reporting and Metrics
Reports for Enterprise-wide MultiLine usage
Reports on MultiLine usage by User
Reports on MultiLine usage by Activity (Voice, Messaging, Data)
MultiLine Admin Activity Reports
WhatsApp Message Reports
Download or play call recording
Batch Operation Reports
MultiLine for Salesforce Install Guide
MultiLine for Salesforce Installation Guide for MultiLine Admins
MultiLine for Teams Install Guide
Enable Microsoft Teams calling for a user
MultiLine for Microsoft Teams FAQ
Need Help?
Log into Management Portal
Is it possible to add multiple administrators to the Management Portal?
What options are there for sending MultiLine users activation information?
How do I help a user that loses their Activation password?
How do I update invitations for simplified onboarding?
Can you set MultiLine invitations to single use only?
Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level?
What onboarding materials exist for new users?
How do I restrict incoming social messages for a user?
Secure recording offload service
Reset Management Portal password
News and Release Notes
Release Notes
What's New for Movius Release Notes?
How to use Movius Release Notes
How do I update my MultiLine app?
Important Movius Updates
Action Required: Apple iOS 18 Release
Click-to-Dial Conference Bridge Support on iOS 15.4
Product News
Movius Platform Updates π
MultiLine iOS Release Notes
Version 4.05.01 | iOS
Version 4.04.01.01 | MultiLine for Intune iOS
Version 4.04.01 | iOS
Version 4.03.03 | iOS
Version 3.07.04 | Movius for BlackBerry iOS
New
Version 4.03.02 HF1 | MultiLine for Intune iOS
Version 4.03.01
Version 4.02.03 | Movius MultiLine iOS
Version 4.02.05 | MultiLine for Intune iOS
Version 4.02.04 | MultiLine for Intune iOS
Version 4.02.03
Version 4.02.02 | iOS
Version 4.02.01
Version 4.01.06
Version 4.01.05 | MultiLine for Intune iOS
Version 4.01.04
Version 4.01.03
Version 4.01.02 Hotfix | iOS
Version 4.01.01
Version 4.00.00 - 4.00.01
Version 3.07.01 | All Apps
Version 3.06
Version 3.05 | All Apps
Version 3.04 | All Apps
Version 3.03 | All Apps
Version 3.01 | All Apps
MultiLine Android Release Notes
Version 4.05.01 | Android
Version 4.04.01 | Android
Version 3.09.01 | Movius for BlackBerry
Version 4.03.02 HF1 | MultiLine for Intune Android
Version 4.03.01
Version 4.02.02 HF2 | MultiLine for Intune Android
Version 4.02.01 HF1 | MultiLine for Intune Android
Version 4.02.01 | Android
Version 4.01.01 HF1 | MultiLine for Intune Android
Version 4.01.01 Hotfix | Android
Version 4.00.01 - 4.01.01 | Android
Version 3.08.01 - Hotfix
Version 3.05 | All Apps Release Notes
Version 3.04 | All Apps Release Notes
Version 3.03 | All Apps Release Notes
Version 3.01 | All Apps Release Notes
Teams MultiLine Messaging Release Notes
MultiLine Messaging | Version 2.7.0 | Release Notes
MultiLine Messaging | Version 2.6.0 | Release Notes
MultiLine Messaging | Version 2.5.0 | Release Notes
MultiLine Messaging | Version 2.4.0 | Release Notes
MultiLine Messaging | Version 2.3.0 | Release Notes
MultiLine Messaging | Version 2.2.0 | Release Notes
MultiLine Messaging | Version 2.1.1 | Release Notes
MultiLine Messaging | Version 2.0.2 | Release Notes
MultiLine Messaging | 2024.03.22 | Release Notes
MultiLine Messaging | 2024.03.16 | Release Notes
MultiLine Messaging | 2024.03.02 | Release Notes
MultiLine Messaging | 2023.27.10 | Release Notes
MultiLine Messaging | 2023.06.10 | Release Notes
MultiLine Messaging | 2023.16.09 | Release Notes
MultiLine Messaging | 2023.22.07 | Release Notes
MultiLine Messaging | 2023.07.07 | Release Notes
Teams Voice Integration Release Notes
Call Ringing and Notification Control in Mobile Apps
Salesforce Integration Release Notes
MultiLine for Salesforce v1.40 Release Notes
MultiLine for Salesforce v1.38 Release Notes
MultiLine for Salesforce v1.36 Release Notes
MultiLine for Salesforce Oct 21st Release Notes
MultiLine for Salesforce v1.42 Release Notes
Customer Resources Hub π
Deploying MultiLine: The Complete Guide for Enterprise
Compliance and Large Enterprise
Introduction
Quantify the Savings
Devise an Engagement Plan
Plan a Phased Rollout
Considerations for a Global Rollout
Deployment FAQ
Compliance FAQ
MultiLine Security
Onboarding End Users
Cost Savings and Small or Medium Business
Introduction
Quantify the Savings
Devise an Engagement Plan
Deployment FAQ
MultiLine Security
Onboarding End Users
Quick Start Guides: MultiLine Mobile Apps
iOS
Android
Tablet and iPads
iPad
Tablet
Microsoft Teams Integration Enablement
Voice
MS Teams Voice Enablement Overview
Admin Guide: Enable Microsoft Teams calling for a user
End User Guide: MultiLine Calling in Teams
iOS End User Guide: Control MultiLine ring when using Teams
Android End User Guide: Control MultiLine ring when using Teams
Messaging
MS Teams Messaging Enablement Overview
End User Guide: Add MultiLine Messaging App to Teams
End User Guide: MultiLine SMS Messaging in Teams
End User guide: WhatsApp Messaging in Teams
End User Guide: Contacts
End User Guide: Search Messages
End User Guide: WhatsApp Group Messaging in Teams
End User Guide: Leave a WhatsApp conversation
End User Guide: Mute a Conversation
End User Guide: Delete Messages and Conversations
Social Messaging Connectors Enablement π
MultiLine for Social Messaging Customer FAQ π
How do I restrict incoming social messages for a user?
Movius Capture for WhatApp Business
Get Started with Movius Capture for WhatsApp Business
Set Up Movius Management Portal (MMP) SAML SSO
MultiLine Desktop Enablement
Salesforce Enablement
MultiLine for Salesforce Product Document
MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
MultiLine for Salesforce Installation Guide for MultiLine Admins
End-User Guide: Get started with MultiLine for Salesforce
MultiLine for Salesforce | Troubleshooting
MultiLine for Salesforce | FAQ
Admin Guide: Upgrade and register MultiLine for Salesforce
Bulk User Import Configuration For Salesforce
Messaging Only (No Voice) Enablement π
Admin Instructions: Set Forwarding Number for Messaging Only MultiLine
Admin Instructions: Configure mobile recording and announcements
Movius for BlackBerry Enablement
Movius for BlackBerry Product Document
Movius for BlackBerry Installation for MultiLine Admins
Configure policy settings for Movius for BlackBerry in Good Control
Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
Installation Guide: Deploy Movius for BlackBerry using Good Control
Number Port-In π
Videos
iOS How-To Videos
Android How-To Videos
Management Portal How-To Videos
Demos
MultiLine Troubleshooting and FAQ
How do I contact support?
iOS
Android
Teams
Desktop
Troubleshooting
Troubleshooting App Issues
What is my Organization ID? What is my username and password?
Error: Invalid Company/Org ID. Please try again
How do I reonboard MultiLine after deleting the app?
Error: Current version is not supported, please upgrade to latest version from Play store/ App store
Why am I not receiving notifications?
Troubleshooting Calling and Messaging
How do I solve call quality issues, dropped calls, or connection errors?
When I make or receive calls, why do I see a number that I do not recognize?
Why is my ringtone different in Minutes mode than Data mode?
Why aren't my clients seeing my MultiLine number as my caller ID?
Emergency numbers 911 and 988
Still receiving MultiLine calls after deleting the app
Issue dialing a local number
Troubleshooting MultiLine for Intune
MultiLine for Intune says I need to install Company Portal, but I already have it?
Can't email Support
How to uninstall the Workspace/Company Portal
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
Error: "No Available Apps" or "Action Blocked" when reinstalling MultiLine for Intune
Troubleshooting WhatsApp Messaging
Someone accidentally rejected the opt-in request I sent. What do we do?
Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
Troubleshooting Teams Integration
FAQ
Calls FAQ
Will I see missed calls when my Business Hours are set?
Can a call switch from using WiFi to minutes during an ongoing call?
Does MultiLine use my personal phone plan's minutes and data?
Why do I see a number I don't recognize in my personal call log or outbound call screen?
Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
Why did I see "MultiLine_Unknown" when receiving a call from my contacts?
Why is Caller ID different when I use Minutes mode or Data mode?
Can I use MultiLine for conference calls?
International Calling and Texting FAQ
How do I avoid roaming costs when I'm traveling for work?
Messages FAQ
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
Contacts FAQ
Why does MultiLine request access to Contacts?
Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
Why is there a contact named "MultiLine" in my personal contacts list?
Privacy FAQ
How does MultiLine protect my privacy?
Why does MultiLine request access to Contacts?
Why does MultiLine request access to Location?
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
What is your Privacy Policy and CPNI Policy?
Voicemail FAQ
Why is there a MultiLine voicemail in my personal voicemail inbox?
Why am I prompted to "Press any key" when using Minutes mode?
Why are Inbound Minutes voicemails going to native iphone when using Live Voicemail?
WeChat FAQ
How do WeChat users initiate chats with MultiLine users?
LINE Messaging FAQ
How do LINE users initiate chats with MultiLine users?
Spam
Does MultiLine protect against spam?
How can I reduce unwanted calls and texts?
Compliance FAQ
Financial Services Regulations FAQ
Healthcare Compliance FAQ
Consumer Regulations FAQ
Does MultiLine comply with GDPR Regulations?
Can users turn off call recording in the app?
Can users turn off SMS or instant message recording in the app?
Is Movius ISO certified?
Is Movius SOC Certified?
Can MultiLine prove its Data integrity?
How do I update my MultiLine app?
MultiLine FAQ
What is MultiLine?
How does MultiLine provide a second number?
What devices does MultiLine work on?
Do users have to be connected to Internet to activate MultiLine?
Can users use their MultiLine invitations more than once?
Can users activate MultiLine on more than one phone at a time?
Will using MultiLine increase my personal mobile bill?
What type of numbers does MultiLine support?
What languages are supported?
How do I purchase a subscription for MultiLine?
What does the orange M icon (MultiLine Indicator) mean?
How do I find my MultiLine app version number?
I reinstalled MultiLine, but lost my invitation. What should I do?
MultiLine for Microsoft Teams FAQ
If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?
If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?
I'm receiving voicemails only to Microsoft Teams and not to MultiLine.
My incoming calls are not forwarded to the number I have selected in MS Teams.
My calls are routed to voicemail on MultiLine mobile app instead of ringing on MS Teams.
MultiLine for Intune FAQ
What is MultiLine for Intune?
Why do I need to install Company Portal?
What information can my organization see when I enroll my device in Intune?
Why do I need to install Microsoft Authenticator?
Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
MultiLine for WhatsApp FAQ
Does MultiLine access my personal WhatsApp?
Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
Do opt-in requests time out?
What is my client's experience when we use the WhatsApp messaging channel?
Can I WhatsApp between MultiLine users in the app?
MultiLine for WeChat FAQ
Does MultiLine access my personal WeChat?
Can all the messages I send and receive using MultiLine for WeChat be recorded?
MultiLine Desktop FAQ
How do I get my credentials for MultiLine Desktop?
If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
If I block a number on mobile, will the number be blocked in MultiLine Desktop?
How can I get my local contacts back after switching to Exchange? Can I switch my email used?
Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
Can I change my ringtone in MultiLine Desktop?
Movius for BlackBerry FAQ
Why is there a blue BlackBerry floating icon in the Movius app?
When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
About Movius for BlackBerry
Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
Join the MultiLine Beta Testing Program
Android
Enterprise Network Requirements to Fully Enable Movius MultiLine
Full PDF Download
Home
Customer Resources Hub π
MultiLine Troubleshooting and FAQ
Subscribe
Troubleshooting
Troubleshooting App Issues
(5)
What is my Organization ID? What is my username and password?
Error: Invalid Company/Org ID. Please try again
How do I reonboard MultiLine after deleting the app?
Error: Current version is not supported, please upgrade to latest version from Play store/ App store
Why am I not receiving notifications?
Troubleshooting Calling and Messaging
(7)
How do I solve call quality issues, dropped calls, or connection errors?
When I make or receive calls, why do I see a number that I do not recognize?
Why is my ringtone different in Minutes mode than Data mode?
Why aren't my clients seeing my MultiLine number as my caller ID?
Emergency numbers 911 and 988
See More
Troubleshooting MultiLine for Intune
(6)
MultiLine for Intune says I need to install Company Portal, but I already have it?
Can't email Support
How to uninstall the Workspace/Company Portal
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
See More
Troubleshooting WhatsApp Messaging
(3)
Someone accidentally rejected the opt-in request I sent. What do we do?
Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
About this Article
Created: 12/10/2024 4:15 am EST
Last updated: 12/10/2024 4:15 am EST
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