Read on to learn how to edit the message that is sent to users and the people they are messaging with when a picture message is sent that can't be delivered.
Some MultiLine applications may not be able to support Picture Messages. In this case, when someone attempts to send the MultiLine user a picture message, an auto-message is sent to both let them know the message can't be delivered. You can configure this message in the Management Portal.
Before you Start
- An admin must have "Setup" Role in the organization to do these instructions. See What Admin Roles are in the Management Portal.
How to edit the Undelivered Picture MMS Message
- Go to Setup and click Feature Settings
- Click Messages, then Multimedia Messages
- Edit the fields in the Undelivered MMS section for the Message to MultiLine User and Message to Non-MultiLine User.