MultiLine iOS Release Notes

Movius MultiLine iOS App v. 4.03.01 Release Notes

Production Deployment Schedule

• MultiLine for Intune iOS v. 4.03.01 | July 14, 2024
• Movius MultiLine iOS v. 4.03.01 | July 28, 2024

What's New?

Movius Identifier

People use MultiLine to communicate with their clients, partners and co-workers. These clients, partner and co-workers are currently stored in Multiline as Local, Native or Exchange contacts. Today when communicating with coworkers, they need to call and message the MultiLine number of their co-worker rather than their personal. 

This feature allows the end user to easily identify MultiLine users in the company across all regions where the company may operate.

MultiLine companion app for Apple Watch

We're thrilled to announce that MultiLine will have a companion app available in the Apple Watch app store. The MultiLine app will keep you connected with calls, texts, and social messages on your wrist, ensuring business continuity. Supported on watches running Watch OS 10.1. 

• Access your recent calls, messages, and contacts.
• Make, answer, reject, and hang up calls directly from your smart watch. 
• Read and reply to SMS, WhatsApp, and group messages. 

Users that have activated to this latest version of the MultiLine app on their mobile devices will simply need to install the MultiLine app from the Apple Watch app store to get started.

Bug Fixes

Version History

Movius MultiLine iOS App v. 4.02.05 Release Notes

Production Deployment Schedule

• MultiLine for Intune iOS | June 30, 2024

What's New?

This release will update the app with the latest Intune SDK version 19.4.0

Version History

Movius MultiLine iOS App v. 4.02.04 Release Notes

Production Deployment Schedule

• MultiLine for Intune iOS | June 2, 2024

Bug Fixes

Version History

MultiLine iOS App v. 4.02.03  Release Notes

Deployment Schedule

• MultiLine for Intune iOS | May 26, 2024

Bug Fixes

Version History

Movius MultiLine iOS App v. 4.02 Release Notes

We frequently with new features and improvements. To stay up to date and make the most of your MultiLine experience, please read on and learn what’s new with MultiLine mobile apps.

Version 4.02.02

Production Deployment Schedule

• MultiLine for Intune  iOS v. 4.02.02 | April 28, 2024

What's New?

Ringing and Notification Control - MS Teams and MultiLine for Intune mobile app

When a MultiLine user has Microsoft Teams calling activated and both applications (Microsoft Teams and the MultiLine mobile app) installed on their device, they may encounter confusion when receiving a call on their MultiLine number. This is because both applications will simultaneously ring and display call notifications.

To improve user experience, the MultiLine mobile application includes a feature in its interface that allows users to toggle call notifications and ringing on or off. This way, users can choose to answer calls through the Microsoft Teams application based on their preferences set in the call settings.

Notification sent when feature is turned on. 

Notification  to user if admin turns off ringing

Option in Call Settings

Option in Settings

Introducing Click-to-text for MultiLine for Intune

A new policy enables click-to-text for MultiLine for Intune. When a user clicks on a hyperlinked messaging link within any Microsoft-managed app, the MultiLine for Intune app will automatically open, with the phone number pre-filled and ready for sending messages. Find more in the updated MultiLine for Intune Installation Guide for Intune Admins 🔒.

iPad Support for MultiLine for Intune

Users may now use MultiLine iOS apps on iPad. The interface now fits responsively in larger screens. 

• For tablets without SIM cards, Admins should provision users to use Data Only Onboarding .
• At this time, users are only able to activate MultiLine on a phone or tablet device, not both. 

Bug Fixes

Version History

Movius MultiLine iOS Apps v. 4.02.01 Release Notes

We update MultiLine applications quarterly with new features and improvements. To stay up to date and make the most of your MultiLine experience, please read on and learn what’s new with the MultiLine for Intune app. 

Production Deployment

• MultiLine for Intune iOS v. 4.02.01 | April 6, 2024
• Movius MultiLine iOS v. 4.02.01 | April 12, 2024

iOS Intune SDK Upgrade (MultiLine for Intune only)

We are updating to support Microsoft Intune App SDK. MultiLine mobile application includes a feature in its interface that allows users to toggle call notifications and ringing on or off. This way, users can choose to answer calls through the Microsoft Teams application based on their preferences set in the call settings.

Ringing and Notification Control - MS Teams and MultiLine mobile app (MultiLine only)

When a MultiLine user has Microsoft Teams calling activated and both applications (Microsoft Teams and the MultiLine mobile app) installed on their device, they may encounter confusion when receiving a call on their MultiLine number. This is because both applications will simultaneously ring and display call notifications.

To improve user experience, the MultiLine mobile application includes a feature in its interface that allows users to toggle call notifications and ringing on or off. This way, users can choose to answer calls through the Microsoft Teams application based on their preferences set in the call settings.

Notification sent when feature is turned on. 

Notification  to user if admin turns off ringing

Option in Call Settings

Option in Settings

iPad Support for MultiLine

Users may now use MultiLine iOS apps on iPads. The interface is now responsive on screens of 720x1280 and 1080x1920 in portrait mode. 

• For iPads without SIM cards, Admins should provision users to use Data Only Onboarding .
• At this time, users are only able to activate MultiLine on a phone or tablet device, not both. 

Keypad screen - 1080 x 1920

Contacts Screen - 1080 x 1920

Messages Screen - 1080 x 1920

Bug Fixes

Internal stability and performance fixes. 

Version History

MultiLine App v. 4.01.06 Hotfix Release Notes

We update MultiLine applications quarterly with new features and improvements. To stay up to date and make the most of your MultiLine experience, please read on and learn what’s new with the MultiLine, MultiLine for Intune, and Movius for BlackBerry apps.  

Deployment Schedule

• MultiLine for Intune iOS v. 4.01.06 | March 15, 2024

Bug Fixes

Version History

MultiLine App v. 4.01.05 Hotfix Release Notes

Hotfixes are quick code corrections to correct for bugs that occur outside our normal release schedule.

Deployment Schedule

• MultiLine for Intune iOS v. 4.01.05 | February 23, 2024

Bug Fixes

Version History

MultiLine App v. 4.01.04 Hotfix Release Notes

Hotfixes are quick code corrections to correct for bugs that occur outside our normal release schedule.

Deployment Schedule

• MultiLine for Intune iOS v. 4.01.04 | February 2, 2024

Bug Fixes

Version History

MultiLine App v. 4.01.03 Hotfix Release Notes

Hotfixes are quick code corrections to correct for bugs that occur outside our normal release schedule.

Deployment Schedule

• MultiLine for Intune iOS v. 4.01.03 | January 19, 2024

Bug Fixes

Version History

MultiLine App v. 4.01.02.03 Hotfix Release Notes

We update MultiLine applications quarterly with new features and improvements. To stay up to date and make the most of your MultiLine experience, please read on and learn what’s new with the MultiLine, MultiLine for Intune, and Movius for BlackBerry apps.  

Deployment Schedule

• MultiLine for Intune iOS v. 4.01.02 | January 10, 2024
• MultiLine iOS v. 4.01.02 | February 1,  2024

Bug Fixes

Version History

Movius MultiLine App v. 4.01 Release Notes

We update MultiLine applications quarterly with new features and improvements. To stay up to date and make the most of your MultiLine experience, please read on and learn what’s new with the MultiLine, MultiLine for Intune, and Movius for BlackBerry apps.  

Version 4.01.01

Production Deployment Schedule

• MultiLine for Intune  v. 4.01.01 | iOS | December 16, 2023
• Movius MultiLine v. 4.01.01 | iOS | December 16, 2023

What's New?

Call and Message Log Sync

Previously, users who uninstalled and reinstalled MultiLine had their call history cleared from MultiLine. Now, for up to 150 calls, Call History will be available after reinstallation of the app. 

Learn more at Set up Call & Messages Back-Up.

Label configuration option for Home  

The MultiLine application offers a field for categorizing phone numbers. Now, Movius customer service can configure the option for Management Portal admins to set the "Home" contact label to display as "MultiLine" instead. This allows end-users to label a number as a MultiLine number in the app.

Bug Fixes

Version History

Movius iOS App v. 4.00.00 Release Notes

We update MultiLine applications quarterly with new features and improvements. To stay up to date and make the most of your MultiLine experience, please read on and learn what’s new with the MultiLine, MultiLine for Intune, and Movius for BlackBerry apps. 

Version 4.00.00

Production Deployment Schedule

• MultiLine for Intune v. 4.00.00 | iOS | November 18, 2023
• Movius MultiLine v. 4.00.01 | iOS | December 2, 2023
• Movius for BlackBerry v. 4.00.00 | iOS | TBD

What's New?

User interface and performance updates (iOS)

Several updates to the visual design that make the app experience more productive and intuitive, including:

• Multiple UI updates to provide a consistent experience across all app functionality
• A new voicemail tab allowing direct access to voicemails on the Messages screen
• An updated Settings screen to make it easier to manage your MultiLine experience
• An expanded color palette to help users more easily distinguish message threads, new messages (blue icons), contacts, and settings
• A simpler  dialer interface and added colors to the dialer buttons
• The Call Over Data or Minutes toggle on the left of the dialer now changes colors (blue for Data, green for Minutes) based on the user's selection
• A more seamless Minutes calling experience

Version History

Movius App 3.07 Release Notes

We update MultiLine applications quarterly with new features and improvements. To stay up to date and make the most of your MultiLine experience, please read on and learn what’s new with the MultiLine, MultiLine for Intune, and Movius for BlackBerry apps. 

Version 3.07.01

Production Deployment Schedule

MultiLine for Intune v. 3.07.01 | iOS | September 8, 2023

MultiLine for Intune v. 3.07.01 | Android | September 15, 2023

Movius MultiLine v. 3.07.01 | iOS | September 8, 2023

Movius MultiLine v. 3.07.01 | Android | September 15, 2023

Movius for BlackBerry v. 3.07.01 | iOS | September 8, 2023

Movius for BlackBerry v. 3.07.01 | Android | September 15, 2023

What's New?

Data-Only onboarding

Users can activate MultiLine with a data-only connection. Users will be able to message and call using data, calls on minutes will be disabled.

We've redesigned the MultiLine activation process to minimize user input requirements, allowing for a seamless and efficient experience. Users activating with a data-only connection will not need to provide their phone number and will receive their PIN over email.

Admin enablement instructions are available at Set Up Data Only Onboarding.

SIM-swap support

When users replace their personal SIM cards they'll no longer need to reactivate the account. For more information see Switching SIM card or phone.

ARYA Actions

ARYA will respond to spam reports by blocking the reported number for the user who reported it.  For more information see ARYA: Providing Call Quality Feedback Product Document (Requires customer log in).

ARYA Spam Blocking User Experience

Local CLI display 

Telecommunication regulations in Singapore now require mobile devices to display calls from trusted local sources using the local number format. In this release, we support displaying numbers in this format.

MultiLine for Intune iOS SDK 17.6.1

We updated to support Microsoft Intune App SDK for iOS version that is recommended for iOS 17. 

Bug Fixes

Version 3.07.02

Production Deployment Schedule

Movius MultiLine v. 3.07.02 | iOS | October 6, 2023

MultiLine for Intune v. 3.07.02 | iOS | October 6 2023

Movius for BlackBerry v. 3.07.02 | iOS | October 6, 2023

What's new?

• Movius for BlackBerry will update to use BlackBerry SDK 12.0.0.57 for iOS 17 compatibility

Bug Fixes

Version 3.7.3

Production Deployment Schedule

Movius MultiLine v. 3.07.03 | iOS | October 20, 2023

MultiLine for Intune v. 3.07.03 | iOS | October 20, 2023

Movius for BlackBerry v. 3.07.03 | iOS | Nov 3, 2023

Bug Fixes

Version History

Movius App 3.06 Release Notes

Read on to learn what’s new with MultiLine Apps.

Production Deployment Schedule 

• March 24, 2023 | MultiLine for Intune v. 3.06.01 (Android)
• March 29, 2023 | MultiLine for Intune v. 3.06.02 (iOS)
• April 21, 2023 | Movius MultiLine v. 3.06.01
• April 23, 2023 | MultiLine for Intune v. 3.06.03 (iOS)
• April 28, 2023 | Movius for BlackBerry v. 3.06.01
• May 12, 2023 | MultiLine for Intune v. 3.06.04 (iOS)
• June 9, 2023 | Movius for BlackBerry v. 3.06.02 (iOS)
  
• June 9, 2023 | Movius MultiLine v. 3.06.02 (iOS)
• June 9, 2023 | MultiLine for Intune v. 3.06.05 (iOS)
• June 26, 2023 | Movius for BlackBerry v. 3.06.03 (iOS)
• June 29, 2023 | Movius for BlackBerry v. 3.06.04 (iOS)
• June 30, 2023 | MultiLine for Intune v. 3.06.06 (iOS)
• July 7, 2023 | Movius for BlackBerry v. 3.06.02 (Android)

Announcing WeChat and LINE for all applications

WeChat and LINE are now supported as new social messaging channels, in addition to WhatsApp. Please contact your Account Manager to learn more.

What's new with MultiLine for Intune?

Improvements to end-user activation flow 

When end-users install MultiLine apps, they must complete the activation process before they begin using them. The new process is far more streamlined, reducing the time and effort required by end-users to activate the app. It will not require scanning a QR code, or entering the username and password credentials. Optionally, at customer request, retrieving an OTP PIN code can be disabled. 

WhatsApp icon fix (v. 3.6.2) 

The WhatsApp icon was displayed in contact cards for users who did not have WhatsApp enabled. This has been fixed. 

Intune iOS SDK Update (v. 3.6.2)

We updated to the Intune iOS SDK (17.2.0) for Multiline for Intune app.

Country code fix (v. 3.6.3)

Some users noticed that an additional country code was being incorrectly prepended when sending a message to an international destination. This has been fixed.

Intune iOS SDK Update (v. 3.6.4)

We updated to the Intune iOS SDK (17.4.0) for Multiline for Intune app.

Performance and reliability enhancements

Movius for BlackBerry iOS v. 3.06.02, Movius MultiLine iOS v. 3.06.02, MultiLine for Intune iOS v. 3.06.05 

Movius uses SIP ping requests to detect connectivity status from the MultiLine application to the Movius Platform. We are moving the handling of these SIP pings from the firewall to the Session Border Controller (SBC). We're doing this because the SBC is better able to handle this traffic. There will be no detectable impact for users.

Label configuration option for Home 2 

Movius for BlackBerry iOS v. 3.06.03 and Movius for BlackBerry Android v. 3.06.02 

The Movius for BlackBerry application offers fields for categorizing phone numbers, such as Home, Home 2, Work, Work 2, Mobile, etc. Now, MultiLine admins can configure the "Home 2" contact label to display as "MultiLine" instead, so that users will more easily be able to identify their contact's MultiLine number. 

Bug Fixes

Version History

• 4/24 - Updated Production Deployment Schedule
• 6/7 - Added content and bug fix information for June 9 
• 6/22 - Added content and bug fix information for June 24
• 6/25 - Changed dates for June 24 release to June 16 and 30
• 6/30 - Changed date for Movius for BlackBerry v. 3.6.2 (Android) and added bug fix information for June 29

Movius MultiLine App 3.05 Release Notes

Read on to learn what’s new with MultiLine Apps.

Production Deployment Schedule

• December 9, 2022 | Movius for BlackBerry 3.05.02
• December 16, 2022 | MultiLine v. 3.05.01
• December 16, 2022 | MultiLine for Intune v. 3.05.01

What's new with all MultiLine apps?

Previously, users could only search for contacts using name or phone number. Users may now search for contacts using any saved contact details, for example address, department, or company. 

See Searching, Viewing, and Editing Contacts. 

What's new with Movius for BlackBerry?

• Picture messaging is now available for Movius for BlackBerry apps. 
  • Pictures can be sent from the phone camera or phone gallery. 
  • Movius for BlackBerry doesn't store pictures in the phone gallery. To keep pictures secure:
    • For iOS, Movius for BlackBerry uses the BlackBerry File Manager APIs. 
    • For Android, Movius for BlackBerry uses App Memory (only accessible to the Movius for BlackBerry app) with file information stored in an encrypted database.
  • Picture messaging can be enabled or disabled in the Movius MMP portal.
• For end user instructions, see Sending Picture Messages.
• For admin instructions, see Enable Picture Messaging.

What's new with MultiLine and MultiLine for Intune?

• Multiple Contacts Folders Sync
  • Prior to this release, Exchange contacts needed to be in the root folder in order to sync with MultiLine. Now, MultiLine will be able to sync with contacts in the direct sub-folders.
  • Whether the contacts are in the root folder or sub-folder, they will appear in the same flat Contacts list in the MultiLine or MultiLine for Intune apps.
• Contacts Search Improvements
  • Currently, when  a user searches their contacts list only the first name and last name of a contact display. This could cause confusion if there are two members in a Contacts list with the same or similar name. Now, more details will display including:
    • Email Address
    • Job Title

iOS
Android

Note: This functionality was introduced to Movius for BlackBerry users in v. 3.04.02

Movius App 3.04 Release Notes

Read on to learn what’s new with MultiLine Apps.

Production Deployment Schedule

• October 28, 2022 | Movius for BlackBerry v. 3.04.02
• November 11, 2022 | Movius MultiLine v. 3.04.01
• November 7, 2022 | MultiLine for Intune v. 3.04.01
• December 19, 2022 | Movius MultiLine v. 3.04.02
• December 19, 2022 | MultiLine for Intune v. 3.04.02

What's new with all MultiLine Apps?

ARYA Customer Feedback - New Options

If an organization chooses to enable ARYA Customer Feedback, their users are prompted after calls to provide feedback (See Arya: Providing Call Quality Feedback Product Document). The feedback is ingested by an AI-powered tool that identifies potential issues that will improve call performance. 

In this release, we've added more options for users to select from to describe problems with a call, including an "Other" option that allows the user to enter their own reason if none of the provided options apply. 

Movius provides a set of default options (Call Dropped, Could not hear the other party, Call/Speech Delay, Spam Call, Other) and can configure custom options for customers by request.

Contacts Search Enhancement

Currently, when  a user searches their contacts list only the first name and last name of a contact display. This could cause confusion if there are two members in a Contacts list with the same or similar name. Now, more details will display including:

• Email Address
• Job Title

iOS
Android

What's new with Movius for BlackBerry?

• BlackBerry Contacts Sync Enhancement (v. 3.04.20) - Using new functionality from the BlackBerry BEMS 3.4.3.3 API release, Movius or BlackBerry will now be able to sync contacts from any Contact folder.

What's new with Movius MultiLine? 

• Automatic Timezone Detection (v. 3.04.01) - When using Manage Availability to set Business Hours, the interface will now automatically detect if the user has changed time-zones. 
  • It will prompt user with "You have moved to a new timezone, do you want to update your device to the new timezone” with 'Yes' and 'No' options".
• WhatsApp Picture Messaging Support (v. 3.04.02) - WhatsApp Messaging Channel will support picture messaging.
• WhatsApp Multiple Group Messaging Support (v. 3.04.02) - WhatsApp Messaging Channel will  support multiple group messaging threads.

What's new with MultiLine for Intune?

• Automatic Timezone Detection (v. 3.04.01) - When using Manage Availability to set Business Hours, the interface will now automatically detect if the user has changed time-zones. 
  • It will prompt user with "You have moved to a new timezone, do you want to update your device to the new timezone” with 'Yes' and 'No' options".
    
• WhatsApp Picture Messaging Support (v. 3.04.02) - WhatsApp Messaging Channel will support picture messaging.
• WhatsApp Multiple Group Messaging Support (v. 3.04.02) - WhatsApp Messaging Channel will support multiple group messaging threads.

Movius MultiLine August 2022 Release Notes 

Read on to learn what’s new with MultiLine Apps, the Management Portal, and API.

Prior to scheduled release dates, dates and content of these Release Notes are subject to change.    

App Update Schedule

What's new with Movius MultiLine

Below change planned for Movius MultiLine v3.03.01

• WhatsApp Group Messaging
  • Prior to this release, only 1:1 messaging was available. With version [version number], MultiLine users can have a group message with multiple MultiLine user participants. Learn more at Sending and Replying to WhatsApp Messages.

What's new with all apps

Below change planned for all apps v3.03.01

• Contacts list screen: Users of Exchange Contacts can now tap and drag down on their list of contacts to initiate Contact Sync.

Below changes planned for Movius for BlackBerry v3.02.01, Movius MultiLine v3.03.01, T-Mobile MultiLine v3.03.01, and MultiLine for Intune v3.03.01 

• Recents & Messages tab (IOS ONLY)

  • Search bar will only display when the user begins scrolling.

• Contacts tab 

  • Removed Briefcase icon.

  • Renamed ‘My Number’ to "My Movius Number".

• Dialpad 

  • Added down arrow to Country Code menu, tap to list the countries.

  • Added label for “Call over Minutes/Data”.

  • Enhanced “Add Number” interaction.

• Settings tab

  • Removed sub header ‘My MultiLine number’.

  • Removed Briefcase icon.

  • Renamed ‘Work’ to ‘My Movius Number’.

  • Removed ‘Personalize Number’ menu item.

• Call Settings

  • Removed word ‘MultiLine’ on description text of “Wi-Fi Only” option.

• Manage Availability

  • Show description text only for the selected option.

  • Removed “Set” button for Business hours. The setting will now automatically save when the user taps on ‘Back’ to leave the screen.

• Removed Data/Minutes tab from Recent Calls. Data/Minutes mode switching is now only available from Dialer. 

• Disabled settings will now be hidden. Previously, disabled settings would still appear in the app and be greyed out to indicate they were disabled. 

Below change planned for Movius for BlackBerry v3.03.01.

• Manage Availability 

  • Show description text only for the selected option.

  • Removed “Set” button for Business hours. The setting will now automatically save when the user taps on ‘Back’ to leave the screen.

  • Now can automatically detect when user changes time-zones; prompts user with "You have moved to a new timezone, do you want to update your device to the new timezone” with 'Yes' and 'No' options".
    

• ARYA User Interface Update: new menu options have been added to the call quality feedback menu prompt displayed to users.
  
  ARYA call quality feedback menu prompt

Revision History

Movius MultiLine App v. 3.01 Release Notes

Read on to learn what’s new with MultiLine Apps and the Management Portal. Happy Holidays and a Happy New Year from Movius!

App Update Schedule

Updated apps become available in the App and Play Store after their review process. 

• January 10, 2022 | iOS Movius MultiLine v. 3.01
• January 31, 2022 | Android Movius MultiLine v. 3.01
• January 25, 2022 | iOS Movius for BlackBerry v. 3.01
• January 31, 2022 | Android Movius for BlackBerry v. 3.01

What's new?

• Arya – Movius AI driven Call Quality Feedback Collection Process 
  • MultiLine users are now able to rate the quality of their calls by giving a thumbs up or thumbs down.  
  • User feedback will be used by Movius to identify opportunities to further improve the service using our analytics and AI technology. 
  • This feedback method will eliminate the need for help tickets and manual sending of logs when users experience poor call quality.  
  • Admins will receive a daily report by email detailing the data collected. If tickets are opened related to user feedback, progress on these will be tracked in the daily report.  
    • The report includes data such as the quantity of data and minutes calls that were rated poorly, the phone models and carriers used by end users, as well as many other useful statistics.   
    • For "thumbs down" reports Movius will create trouble tickets and communicate the RCA for the call failure in the case.  Additionally for admins that have secure FTP servers, a CSV report can be uploaded which will allow the admin to consume and display the data the way they want to.  
      Learn more.
• PIN User experience update:
  • During activation of MultiLine apps, users now have the option to receive the PIN by IVR callback. This ensures that in the case the user is unable to get their PIN by SMS message, the user can complete activation by receiving the PIN by phone call.  
    
    The user can receive PIN by phone by clicking "Get PIN via call". 

Updates and Issue Fixes