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Glossary
Get Started with MultiLine
MultiLine User Guides and Videos
Mobile App How-To Videos
iOS How-To Videos
Android How-To Videos
MultiLine
Get started: MultiLine
What is MultiLine?
Activating MultiLine
Calls
Making Calls
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
About Caller ID
3-Party and Conference Calling
Click-to-Dial numbers and conference codes
About Call Icons
Messages and Voicemail
Using MultiLine voicemail
Sending and replying to SMS
Sending and replying to WhatsApp Messages
Getting consent to message using SMS Opt-In flow
Getting consent to message using WhatsApp Opt-In Flow
Sending Picture Messages
Sending Group Messages
Contacts
Using MultiLine Contacts list
Searching, Viewing, and Editing Contacts
Adding or Updating a Contact
Using Exchange Contacts
Settings
Edit ringtone and notification preferences
Set passcode
Set E911 address (US Only)
Block a number
Set the default country calling code
Switch SIM card or phone
Desktop
Quick Start Guide: MultiLine Desktop
Calls in MultiLine Desktop
Messages and group messaging in MultiLine Desktop
Contacts in MultiLine Desktop
Voicemail in MultiLine Desktop
MultiLine Desktop Support
Integrations
Using MultiLine for Intune
Using Movius for BlackBerry
Using MultiLine for Salesforce
Using MultiLine for WhatsApp messaging
Using Movius PBX Integration
Using Microsoft Teams Integration
FAQ
Movius for BlackBerry
Get Started: Movius for BlackBerry
What is MultiLine?
About Movius for BlackBerry
Activating Movius for BlackBerry
Calls
Making Calls
Click-to-Dial numbers and conference codes
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
About Call Icons
About Caller ID
Messages and Voicemail
Sending and replying to SMS
Sending and replying to WhatsApp Messages
Using MultiLine Voicemail
Getting consent to send SMS or WhatsApp messages
Sending Picture Messages
Contacts
Using MultiLine with BlackBerry Contacts
Searching, Viewing, and Editing Contacts
Adding or Updating a Contact
Settings
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
Movius for BlackBerry FAQ
MultiLine for Intune
Get Started: MultiLine for Intune
What is MultiLine?
About MultiLine for Intune
Activating MultiLine for Intune
Calls
Making Calls
Click-to-Dial numbers and conference codes
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
About Call Icons
About Caller ID
Messages and Voicemail
Sending and replying to WhatsApp Messages
Sending and replying to SMS
Getting consent to send SMS or WhatsApp messages
Using MultiLine Voicemail
Contacts
Adding or Updating a Contact
Searching, Viewing, and Editing Contacts
Using MultiLine with Exchange Contacts
Settings
Call Settings: Set Data or Minutes calling modes
Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
MultiLine for Intune FAQ
MultiLine for Salesforce
MultiLine for Salesforce demo video
About MultiLine for Salesforce
Activate MultiLine for Salesforce
Calling in MultiLine for Salesforce
Messaging in MultiLine for Salesforce
Tagging calls and texts with Opportunity
Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
MultiLine for Salesforce Softphone Calling Modes
MultiLine for Social Messaging
Using MultiLine for WhatsApp Messaging
MultiLine for WhatsApp FAQ
About MultiLine for WhatsApp Messaging
Getting consent to message using WhatsApp Opt-In Flow
Using WhatsApp Messaging
Using MultiLine for WeChat Messaging (BETA)
About WeChat Messaging Channel
Using MultiLine for WeChat Messaging
WeChat FAQ
Using MultiLine for LINE Messaging (BETA)
LINE: AI-enabled Incoming Message Routing
MultiLine for Microsoft Teams
MultiLine for Microsoft Teams Demo Video
What is MultiLine Messaging for Teams?
Add MultiLine Messaging App to Teams
MultiLine Messaging for Microsoft Teams
MultiLine Voice Calling for Microsoft Teams
MultiLine for Microsoft Teams FAQ
E911 MultiLine Messaging (US Only)
MultiLine Desktop
Quick Start Guide: MultiLine Desktop
Get Started with MultiLine Desktop (Detailed Feature Tour)
Activate MultiLine Desktop
MultiLine Desktop Login with Single Sign On
MultiLine Desktop Login without Single Sign On (SSO)
Calls in MultiLine Desktop
Messages and group messaging in MultiLine Desktop
Contacts in MultiLine Desktop
Voicemail in MultiLine Desktop
MultiLine Desktop Support
E911 MultiLine Desktop (US Only)
Need Help?
General
How do I contact support?
How do I solve call quality issues, dropped calls, or connection errors?
Why is my phone not "waking up" to notify me I received a MultiLine SMS?
When I make or receive calls, why do I see a number that I do not recognize?
Why is my ringtone different in Minutes mode than Data mode?
Why aren't my clients seeing my MultiLine number as my caller ID?
How do I update my MultiLine app?
How do I find my MultiLine app version number?
I reinstalled MultiLine, but lost my invitation. What should I do?
Error: Current version is not supported, please upgrade to latest version from Play store/ App store
Error: Invalid Company / Org ID. Please try again.
Emergency numbers 911 and 988
Still receiving MultiLine calls after deleting the app
Activation
What is my Organization ID? What is my username and password?
Error: Invalid Company/Org ID. Please try again
How do I reonboard MultiLine after deleting the app?
Desktop
How do I get my credentials for MultiLine Desktop?
Error: No Numbers Available
Error: Sorry! You have not accepted E911 Terms and conditions
Why am I asked to sync my contacts again?
Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
WhatsApp Connector
I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
Someone accidentally rejected the opt-in request I sent. What do we do?
Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
Intune Integration
MultiLine for Intune says I need to install Company Portal, but I already have it?
Can't email Support
How to uninstall the Workspace/Company Portal
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
BlackBerry Integration
I synced my contacts with an Exchange server, why don't I see any contacts in the list?
I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
Guide to using the Help Center
Questions about MultiLine?
General FAQ
How does MultiLine provide a second number?
What devices does MultiLine work on?
Will using MultiLine increase my personal mobile bill?
What type of numbers does MultiLine support?
What languages are supported?
How do I purchase a subscription for MultiLine?
Calls FAQ
Will I see missed calls when my Business Hours are set?
Can a call switch from using WiFi to minutes during an ongoing call?
Does MultiLine use my personal phone plan's minutes and data?
Why do I see a number I don't recognize in my personal call log or outbound call screen?
Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
Why did I see "MultiLine_Unknown" when receiving a call from my contacts?
Why is Caller ID different when I use Minutes mode or Data mode?
Can I use MultiLine for conference calls?
International Calling and Texting FAQ
How do I avoid roaming costs when I'm traveling for work?
Messages FAQ
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
Contacts FAQ
Why does MultiLine request access to Contacts?
Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
Privacy FAQ
How does MultiLine protect my privacy?
Why does MultiLine request access to Contacts?
Why does MultiLine request access to Location?
Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
What is your Privacy Policy and CPNI Policy?
Voicemail FAQ
Why is there a MultiLine voicemail in my personal voicemail inbox?
Why am I prompted to "Press any key" when using Minutes mode?
Spam
Does MultiLine protect against spam?
How can I reduce unwanted calls and texts?
Desktop FAQ
If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
If I block a number on mobile, will the number be blocked in MultiLine Desktop?
How can I get my local contacts back after switching to Exchange? Can I switch my email used?
Can I change my ringtone in MultiLine Desktop?
Movius for BlackBerry FAQ
Why is there a blue BlackBerry floating icon in the Movius app?
When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
MultiLine for Intune FAQ
Why do I need to install Company Portal?
What information can my organization see when I enroll my device in Intune?
Why do I need to install Microsoft Authenticator?
Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
MultiLine for WhatsApp FAQ
Does MultiLine access my personal WhatsApp?
Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
Do opt-in requests time out?
What is my client's experience when we use the WhatsApp messaging channel?
Can I WhatsApp between MultiLine users in the app?
Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
MultiLine for WeChat FAQ
Does MultiLine access my personal WeChat?
Can all the messages I send and receive using MultiLine for WeChat be recorded?
Can MultiLine users initiate a WeChat conversation?
MultiLine for Microsoft Teams FAQ
If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?
If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?
MultiLine Admin: Management Portal Guides and Videos
Getting Started
What is Management Portal?
About Movius Management Portal Single Sign On
Install Guide: MultiLine Apps
MultiLine for Salesforce Installation Guide for MultiLine Admins
Management Portal How-To Videos
Manage Profile and Organization
Dashboard
Manage (Add, Edit, or Delete) Organizations
Navigate Organizations
Edit Administrator profile
Log out of Management Portal
Customize App and Portal Branding
Customize the mobile app
Customize the Portal
Invite and Manage Admin Accounts
Create Admin Roles in Management Portal
What Admin Privileges are in Management Portal?
Invite Admins to Management Portal
Add API user
Resend invitations to Management Portal Admins
Delete or suspend an Admin account
Manage Numbers
Number Utilization
Number Status and Actions
Manage Reserved Numbers
Withdraw Unused Numbers
Allocate Numbers to Sub-organization
Invite Users and Manage Accounts
Create user permissions
Customize email invitations
Managing email domain restrictions for MultiLine invitations
Customize SMS invitations
Add users and send MultiLine invitations
Search users and view invitation status
Move users
Suspend a user
Delete user and release, reserve, or forward calls
Manage Webhook Events
Set Filters in Accounts
Set Forwarding Number for Messaging Only MultiLine
Enable PBX phone for a user
Enable Microsoft Teams for a user
Manage Feature Settings
About Redaction (Enforce lexicon policy)
Enable Messaging Opt-In Policy
Enable WhatsApp Messaging for users
Configure mobile recording and announcements
Enable Group Messaging
Enable Picture Messaging
Edit message to users for undelivered multimedia message
Manage In-App Notifications
Enable Two Factor Authentication (2FA) for Admins
Set up Admin Alerts
Set allowed applications
Set up Call & Messages Back-Up
Set Up Data Only Onboarding
Guide to onboarding users for MultiLine Desktop
Manage Reporting and Metrics
Managing reports for Enterprise-wide MultiLine usage
Managing MultiLine usage reports by user
Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
Managing reports on MultiLine Admins
Pull WhatsApp Message Reports
Need Help?
Log into Management Portal
Is it possible to add multiple administrators to the Management Portal?
How do I help a user that loses their Activation password?
How do I update invitations for simplified onboarding?
Can you set MultiLine invitations to single use only?
Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level?
What onboarding materials exist for new users?
How do I restrict incoming social messages for a user?
Customer Resources Hub π
The Complete Guide to Deploying MultiLine
Introduction
Quantify the Savings
Devise an Engagement Plan
Plan a Phased Rollout
Considerations for a Global Rollout
Deployment FAQ
Compliance FAQ
MultiLine Security
Onboarding End Users
Movius for BlackBerry Enablement
Movius for BlackBerry Product Document
Movius for BlackBerry Installation for MultiLine Admins
Configure policy settings for Movius for BlackBerry in Good Control
Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
Installation Guide: Deploy Movius for BlackBerry using Good Control
MultiLine for Salesforce Enablement
MultiLine for Salesforce Product Document
MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
MultiLine for Salesforce Installation Guide for MultiLine Admins
End-User Guide: Get started with MultiLine for Salesforce
MultiLine for Salesforce | Troubleshooting
MultiLine for Salesforce | FAQ
Admin Guide: Upgrade and register MultiLine for Salesforce
Bulk User Import Configuration For Salesforce
MultiLine for Microsoft Teams Enablement
MultiLine Admin Guide: Enable Microsoft Teams for a user
User Guide: Microsoft Teams Integration
MultiLine for Social Messages Enablement π
MultiLine for Social Messaging Customer FAQ π
How do I restrict incoming social messages for a user?
MultiLine Messaging Only Service Enablement π
Admin Instructions: Set Forwarding Number for Messaging Only MultiLine
Admin Instructions: Configure mobile recording and announcements
Archival Enablement
About Store and Forward with Digital Safe
Quick Start Guides
Quick Start Guide: MultiLine Mobile app
Quick Start Guide: MultiLine Desktop
Number Port-In π
Videos
iOS How-To Videos
Android How-To Videos
Management Portal How-To Videos
Demos
Partner Hub π
Release Notes
Movius Platform Release Notes π
MultiLine App Release Notes
MultiLine for Salesforce Release Notes
MultiLine Messaging for Microsoft Teams Release Notes
Product News
Videos
How-To Videos
iOS How-To Videos
Android How-To Videos
Management Portal How-To Videos
Intro Videos
MultiLine Mobile App Intro Video
Movius for Blackberry Intro Video
MultiLine for Microsoft Teams Intro Video
MultiLine WhatsApp Connector Intro Video
MultiLine for Salesforce Intro Video
CLARE Intro Video
Use Case Videos
MultiLine by Movius for General Health
MultiLine by Movius for Retail
MultiLine by Movius for Wealth Managers
MultiLine by Movius for Pharmaceutical Services
MultiLine by Movius for Enterprise BYOD
MultiLine by Movius for Compliance Officers
MultiLine by Movius for Legal
MultiLine by Movius for Educators
MultiLine by Movius for Non-profits
MultiLine by Movius for Contracting
Full PDF Download
Home
Release Notes and Maintenance Updates
MultiLine for Salesforce Release Notes
Release Notes | MultiLine for Salesforce | v1.40
Last Modified on 05/12/2023 11:15 am EDT
What's new in MultiLine for Salesforce v1.40?
Enabled WebRTC Support
Bug Fixes
About this Article
Created: 04/24/2023 9:34 am EDT
Last updated: 05/12/2023 11:15 am EDT
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