Why is my ringtone different in Minutes mode than Data mode?

When using Minutes mode for incoming calls, the ringtone is based on your Phone settings. When using Data mode for incoming calls, the ringtone is based on your MultiLine settings. 

Read on to learn how to change the notification/ring sounds on your MultiLine in your settings.

Overview

You can set separate notification sounds for receiving calls and texts on MultiLine when using Data mode. 

Before you start 

  • If you're using Minutes mode, MultiLine will use the notification and ring sounds that are set in your Phone Settings. 

Edit ringtone and notification preferences

You can change the notification/ring sounds on your MultiLine in your settings.

  1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
  2. Tap Settings then tap Sounds.
    1. To change the ring for Data calls, click Ringtone (for Data calls) and select a ringtone.
      • Select Silent to silence your Ringtone. 
    2. To change the message notification click Message Notification, and select a notification sound.
    3. To change the voicemail notification, click Voicemail Notification and select a notification sound. 
    4. To add a vibration alert for calls and messages, tap to turn on the toggle. Tap again to remove vibration alert.