If you're installing MultiLine on an Android phone or tablet without cellular connectivity, these instructions are for you.
Everything you need to get started will be sent to you in a MultiLine invitation. You can use it to start the activation process.
Step 1: Get your invitation
- Expect an invitation to be sent to your work email. Please don't reply to this email, as it is auto-generated.
- Your invitation will contain a Download and Activate button, a QR code, and credentials for activating MultiLine manually.
Sample Email below:
If you ever need to delete and reinstall the mobile app, you'll need this Password from the invitation to activate it. If you lose your invitation, request a new one from your IT administrator.
You receive MultiLine invitations from your IT organization, not Movius. Movius cannot send you invitations.
Some users may receive one of these alternative invitations:
- SMS invitation
- Legacy invitation (email will only contain credentials and not a QR code)
You have multiple options for activating MultiLine on your mobile device:
- If you are opening your email on your phone, tap the Download and Activate button.
- It will check if the MultiLine app is installed on your phone and begin installation if not. The activation process will begin immediately.
Example Download and Activate button in invitation
- It will check if the MultiLine app is installed on your phone and begin installation if not. The activation process will begin immediately.
- If you are opening your email on your desktop or tablet, take out your phone camera and tap the QR code. Note: Not available for MultiLine for Intune.
- It will check if the MultiLine app is installed on your phone and begin installation if not. The activation process will begin immediately.
- If you've already downloaded MultiLine, you can also scan the QR code using MultiLine by opening the app and granting the Camera permission.
- If necessary, you can also activate manually by entering the details from your invitation. Click the Activate Manually link from the invitation or the first screen.
Step 2: Complete activation
- Read about the permissions required for the app, then tap Proceed. Note: MultiLine does not upload, store, transmit, or sell your Contacts information.
Permissions screen - Confirm in the next prompts (sent from your phone) that you will allow the permissions.
- Some users will be prompted to have a one-time PIN will be sent to your mobile device. If so, enter the number of your personal SIM (your non-MultiLine number).
Screen to enter your phone number (not the MultiLine number)
- Your MultiLine number will display. Tap Okay, got it to continue.
Your MultiLine number screen
That's it!
You've completed activation and are ready to use MultiLine.
