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MultiLine

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  • Home
  • Glossary
  • Using MultiLine
    • Get started: MultiLine
      • What is MultiLine?
      • Find and use your invitation
      • Get started with Calling
      • Call Settings: Set Data or Minutes calling modes
      • Get started with Messaging
      • Get started with Contacts
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • Get started with MultiLine Voicemail
    • Calls
      • Making Calls
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • About Call Icons
    • Messages and Voicemail
      • Recording MultiLine voicemail greeting and listening to voicemails
      • Sending and replying to SMS
      • Sending and replying to WhatsApp Messages
      • Getting consent to message using SMS Opt-In flow
      • Getting consent to message using WhatsApp Opt-In Flow
    • Contacts
      • Using MultiLine Contacts list
      • Using Exchange Contacts
    • Settings
      • Edit ringtone and notification preferences
      • Set passcode
      • Set E911 address (US Only)
      • Block a number
      • Set the default country calling code
    • Desktop
      • Quick Start Guide: MultiLine Desktop
      • Calls in MultiLine Desktop
      • Messages and group messaging in MultiLine Desktop
      • Contacts in MultiLine Desktop
      • Voicemail in MultiLine Desktop
      • MultiLine Desktop Support
    • Integrations
      • Using MultiLine for Intune
      • Using Movius for BlackBerry
      • Using MultiLine for Salesforce
      • Using WhatsApp Messaging Connector
      • Using Movius PBX Integration
      • Using Microsoft Teams Integration
  • Using Movius for BlackBerry
    • What is MultiLine?
    • About Movius for BlackBerry
    • Find and use your invitation
    • Get started with Calling
    • Call Settings: Set Data or Minutes calling modes
    • Get started with Messaging
    • Get started with Contacts
    • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
    • Get started with MultiLine Voicemail
  • Using MultiLine for Intune
    • What is MultiLine?
    • About MultiLine for Intune
    • Find and use your invitation
    • Get Started with Contacts
    • Call Settings: Set Data or Minutes calling modes
    • Get started with Messaging
    • Get started with Contacts
    • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
    • Get started with MultiLine Voicemail
  • Using MultiLine for Salesforce
    • About MultiLine for Salesforce
    • Activate MultiLine for Salesforce
    • Calling in MultiLine for Salesforce
    • Messaging in MultiLine for Salesforce
    • Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
    • MultiLine for Salesforce Softphone Calling Modes
  • Using WhatsApp Messaging Connector
    • About WhatsApp Messaging Connector
    • Getting consent to message using WhatsApp Opt-In Flow
    • Sending and replying to WhatsApp Messages
    • Why can't I add someone from a different department to my WhatsApp group chat?
  • Using MultiLine Microsoft Teams Connector
    • Send SMS using Microsoft Teams Integration
  • Using MultiLine Desktop
    • Quick Start Guide: MultiLine Desktop
    • Get Started with MultiLine Desktop (Detailed Feature Tour)
    • Activate MultiLine Desktop
    • MultiLine Desktop Login with Single Sign On
    • MultiLine Desktop Login without Single Sign On (SSO)
    • Calls in MultiLine Desktop
    • Messages and group messaging in MultiLine Desktop
    • Contacts in MultiLine Desktop
    • Voicemail in MultiLine Desktop
    • MultiLine Desktop Support
  • MultiLine Admin: Using Movius Management Portal
    • Getting Started
      • Install Guide: MultiLine Apps
      • End User Migration Guide from Movius to BlackBerry to MultiLine for Intune
      • About Movius Management Portal Single Sign On
    • Manage Profile and Organization
      • Manage (Add, Edit, or Delete) Organizations
      • Navigate Organizations
      • Edit Administrator profile
      • Log out of Management Portal
    • Manage Branding Customization
      • Customize the mobile app
      • Edit message to users for undelivered picture message
    • Manage Admin Accounts
      • Create Admin Roles in Management Portal
      • What Admin Roles are in Management Portal?
      • Invite Admins to Management Portal
      • Connect MultiLine to an external application via API user
      • Resend invitations to Management Portal Admins
      • Delete or suspend an Admin account
    • Manage Numbers
      • Number Management
      • Number Status and Actions
      • Manage Reserved Numbers
      • Withdraw Unused Numbers
      • Number Utilization
    • Manage User Accounts and Invitations
      • Create user permissions
      • Managing Email Domain Restrictions for MultiLine Invitations
      • Customize email invitations
      • Guide to updating invitations for simplified onboarding
      • Customize SMS invitations
      • Send MultiLine Invitations (Add users)
      • Search users and view invitation status
      • Move users
      • Suspend a user
      • Delete user and release, reserve, or forward calls
      • Manage Webhook Events
    • Manage Security and Compliance
      • Enable Two Factor Authentication (2FA) for Admins
      • Manage Alerts
      • Manage In-App Notifications
      • Store and Forward with Digital Safe
      • Manage Opt-In Flow
      • About lexicon policies (block and redact certain content)
      • Manage mobile recording settings
      • Set allowed applications
    • Manage Reporting and Metrics
      • Managing reports for Enterprise-wide MultiLine usage
      • Managing MultiLine usage reports by user
      • Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
      • Managing reports on MultiLine Admins
    • Manage WhatsApp Messaging Connector
      • Enable WhatsApp Messaging for users
      • Pull WhatsApp Message Reports
    • Manage Microsoft Teams Connector
      • Enable Microsoft Teams for a user
    • Manage MultiLine Desktop
      • Guide to onboarding users for MultiLine Desktop
    • Manage MultiLine for Salesforce
      • MultiLine for Salesforce Installation Guide for MultiLine Admins
    • Manage PBX Connector
      • Enable PBX phone for a user
    • Need Help?
      • Log into Management Portal
      • What onboarding materials exist for new users?
      • Is it possible to add multiple administrators to the Management Portal?
      • How do I help a user that loses their Activation password?
  • Enterprise Resources Hub
    • The Complete Guide to Deploying MultiLine
      • Introduction
      • Quantify the Savings
      • Devise an Engagement Plan
      • Plan a Phased Rollout
      • Considerations for a Global Rollout
      • Deployment FAQ
      • Compliance FAQ
      • MultiLine Security
      • Onboarding End Users
    • Enterprise MultiLine for Salesforce Enablement Hub
      • MultiLine for Salesforce Product Document
      • MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
      • MultiLine for Salesforce Installation Guide for MultiLine Admins
      • End-User Guide: Get started with MultiLine for Salesforce
      • MultiLine for Salesforce | Troubleshooting
      • MultiLine for Salesforce | FAQ
      • Admin Guide: Upgrade and register MultiLine for Salesforce
    • Enterprise BlackBerry Integration Hub
      • Movius for BlackBerry Product Document
      • Movius for BlackBerry Installation for MultiLine Admins
      • Add Movius for BlackBerry to BlackBerry Control
      • Configure policy settings for Movius for BlackBerry in Good Control
      • Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
      • Installation Guide: Deploy Movius for BlackBerry using Good Control
    • Enterprise Intune Integration Hub
      • MultiLine for Intune Product Document
      • MultiLine for Intune Installation Guide for Intune Admins
      • MultiLine for Intune Installation guide for MultiLine Admins
      • Grant Movius permission to access resources in your organization. . .
      • End-User Guide: Using Exchange Contacts
    • Enterprise Microsoft Teams Integration Hub
      • Microsoft Teams Product Guide
      • Enterprise Guide: Microsoft Teams Integration - Movius System Configurations
      • Enterprise Guide: Microsoft Teams Integration - Metaswitch Perimeta Licensing and Configurations
      • Enterprise Guide: Microsoft Teams Integration - Licensing and configuration
      • MultiLine Admin Guide: Enable Microsoft Teams for a user
      • User Guide: Microsoft Teams Integration
    • Enterprise WhatsApp Connector Enablement Hub
      • WhatsApp Messaging Connector Product Document
      • Full E2E flow of WhatsApp Messaging Connector Enablement
      • Register a Facebook for Business Account and complete business verification
      • Submit brand information required to register Enterprise with Twilio
      • Grant Twilio required permissions in Business Manager
      • Requesting custom WhatsApp Messaging Connector Templates
      • End User Whatsapp FAQ
    • Product Documents
      • MultiLine Mobile App Product Document
      • MultiLine Desktop Product Document
      • Movius for BlackBerry Product Document
      • MultiLine for Salesforce Product Document
      • MultiLine for Intune Product Document
      • WhatsApp Messaging Connector Product Document
      • Microsoft Teams Product Document
      • Store and Forward with Digital Safe Product Document
      • Messaging Opt-In Flow Product Document
      • Redaction Product Document
      • Arya: Providing Call Quality Feedback Product Document
      • MultiLine PBX Integration Product Document
      • Movius Hosting and Delivery Policies
    • Quick Start Guides
      • Quick Start Guide: MultiLine Desktop
    • Guide to using the Help Center
    • How to join the MultiLine beta testing program
    • Where are the API Docs?
  • FAQ
    • General FAQ
      • How does MultiLine provide a second number?
      • What devices does MultiLine work on?
      • Will I see missed calls when my Business Hours are set?
      • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
      • Can a call switch from using WiFi to minutes during an ongoing call?
      • Does MultiLine use my personal phone plan's minutes and data?
      • Will using MultiLine increase my personal mobile bill?
      • How do I avoid roaming costs when I'm traveling for work?
      • How do I purchase a subscription for MultiLine?
      • Why do I see a number I don't recognize in my personal call log or outbound call screen?
    • Privacy FAQ
      • How does MultiLine protect my privacy?
      • Why does MultiLine request access to Contacts?
      • Why does MultiLine request access to Location?
      • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
      • What is your Privacy Policy and CPNI Policy?
    • Contacts FAQ
      • Why does MultiLine request access to Contacts?
      • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
    • Desktop FAQ
      • If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
      • If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
      • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
      • If I block a number on mobile, will the number be blocked in MultiLine Desktop?
      • How can I get my local contacts back after switching to Exchange? Can I switch my email used?
      • Can I change my ringtone in MultiLine Desktop?
    • Movius for BlackBerry FAQ
      • Why is there a blue BlackBerry floating icon in the Movius app?
      • When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
      • Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
    • MultiLine for Intune FAQ
      • Why do I need to install Company Portal?
      • What information can my organization see when I enroll my device in Intune?
      • Why do I need to install Microsoft Authenticator?
      • Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
    • WhatsApp Messaging Connector FAQ
      • Does MultiLine access my personal WhatsApp?
      • Can all the messages I send and receive using the WhatsApp connector be recorded?
      • Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
      • Do opt-in requests time out?
      • What is my client's experience when we use the WhatsApp messaging connector?
      • Can I WhatsApp between MultiLine users in the app?
      • Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
    • Spam
      • Does MultiLine protect against spam?
      • How can I reduce unwanted calls and texts?
  • Need Help?
    • General
      • How do I contact support?
      • How do I solve call quality issues, dropped calls, or connection errors?
      • Why is my phone not "waking up" to notify me I received a MultiLine SMS?
      • When I make or receive calls, why do I see a number that I do not recognize?
      • Why is my ringtone different in Minutes mode than Data mode?
      • Why aren't my clients seeing my MultiLine number as my caller ID?
      • How do I update my MultiLine app?
      • How do I find my MultiLine app version number?
      • I reinstalled MultiLine, but lost my invitation. What should I do?
      • Error: Current version is not supported, please upgrade to latest version from Play store/ App store
      • Error: Invalid Company / Org ID. Please try again.
      • Why am I prompted to "Press any key" when using Minutes mode?
    • Activation
      • What is my Organization ID? What is my username and password?
      • Error: Invalid Company/Org ID. Please try again
      • How do I reonboard MultiLine after deleting the app?
    • Desktop
      • How do I get my credentials for MultiLine Desktop?
      • Error: No Numbers Available
      • Error: Sorry! You have not accepted E911 Terms and conditions
      • Why am I asked to sync my contacts again?
      • Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
    • WhatsApp Connector
      • I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
      • Someone accidentally rejected the opt-in request I sent. What do we do?
      • Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
      • Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
      • Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
    • Intune Integration
      • MultiLine for Intune says I need to install Company Portal, but I already have it?
      • Can't email Support
      • How to uninstall the Workspace/Company Portal
      • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
      • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
    • BlackBerry Integration
      • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
      • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
  • Release Notes
    • MultiLine Apps
    • Management Portal and Server
    • All Past Release Notes
  • iOS MultiLine How-To Videos
  • Android MultiLine How-To Videos
  • Management Portal How-To Videos
  • Full PDF Download
  • Home

Using MultiLine

Topics on using MultiLine, including calls, messages, and call settings.

Get started: MultiLine (8)

  • What is MultiLine?
  • Find and use your invitation
  • Get started with Calling
  • Call Settings: Set Data or Minutes calling modes
  • Get started with Messaging
  • Get started with Contacts
  • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
  • Get started with MultiLine Voicemail

Calls (4)

  • Making Calls
  • Call Settings: Set Data or Minutes calling modes
  • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
  • About Call Icons

Messages and Voicemail (5)

  • Recording MultiLine voicemail greeting and listening to voicemails
  • Sending and replying to SMS
  • Sending and replying to WhatsApp Messages
  • Getting consent to message using SMS Opt-In flow
  • Getting consent to message using WhatsApp Opt-In Flow

Contacts (2)

  • Using MultiLine Contacts list
  • Using Exchange Contacts

Settings (5)

  • Edit ringtone and notification preferences
  • Set passcode
  • Set E911 address (US Only)
  • Block a number
  • Set the default country calling code

Desktop (6)

  • Quick Start Guide: MultiLine Desktop
  • Calls in MultiLine Desktop
  • Messages and group messaging in MultiLine Desktop
  • Contacts in MultiLine Desktop
  • Voicemail in MultiLine Desktop
  • MultiLine Desktop Support

Integrations (6)

  • Using MultiLine for Intune
  • Using Movius for BlackBerry
  • Using MultiLine for Salesforce
  • Using WhatsApp Messaging Connector
  • Using Movius PBX Integration
  • Using Microsoft Teams Integration
About this Article
  • Created: 08/17/2022 11:10 am EDT
  • Last updated: 08/17/2022 11:10 am EDT
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