Read on to learn about the MultiLine LINE Messaging Channel.

Overview

The MultiLine LINE Messaging channel allows compliant LINE messaging directly inside MultiLine. 

• MultiLine users can receive LINE messages from followers and they can read and reply to LINE messages on the MultiLine messages screen alongside SMS, social messages, and voicemail messages.
• LINE users are able to follow and send messages to an Official WeChat account.
• MultiLine LINE channel supports 1:1 messaging and group messaging.

Benefits

• Engage with clients on their preferred consumer messaging channel 
• Help unify and bring together mobile voice and multiple messaging channels in a single, convenient user experience 
• Ability to record and archive all conversations over voice, SMS, and social messaging within MultiLine for surveillance and compliance
• All conversations are captured and can be automatically be sent to existing compliance archive and logged inside CRM

Features

• Call, SMS and social messaging – all within MultiLine app 
• Shared messages inbox containing SMS and social messaging threads
• Supports one-to-one messaging between MultiLine App and external LINE users
• Supports group messaging for members of the same sub-organization.
• Supports data loss prevention feature with ability to redact or block LINE messages as per business defined policy
• Optional recording of all LINE messages (with recording add-on)
• Support for iOS and Android
• Support for MultiLine Messaging App for Microsoft Teams