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  • Get Started with MultiLine
    • MultiLine User Guides and Videos
      • Mobile App How-To Videos
        •  iOS How-To Videos
        •  Android How-To Videos
      • MultiLine
        • Get started: MultiLine
          • What is MultiLine?
          • Activating MultiLine
        • Calls
          • Making Calls
          • Call Settings: Set Data or Minutes calling modes
          • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
          • About Caller ID
          • 3-Party and Conference Calling
          • Click-to-Dial numbers and conference codes
          • About Call Icons
        • Messages and Voicemail
          • Using MultiLine voicemail
          • Sending and replying to SMS
          • Sending and replying to WhatsApp Messages
          • Getting consent to message using SMS Opt-In flow
          • Getting consent to message using WhatsApp Opt-In Flow
          • Sending Picture Messages
          • Sending Group Messages
        • Contacts
          • Using MultiLine Contacts list
          • Searching, Viewing, and Editing Contacts
          • Adding or Updating a Contact
          • Using Exchange Contacts
        • Settings
          • Edit ringtone and notification preferences
          • Set passcode
          • Set E911 address (US Only)
          • Block a number
          • Set the default country calling code
          • Switch SIM card or phone
        • Desktop
          • Quick Start Guide: MultiLine Desktop
          • Calls in MultiLine Desktop
          • Messages and group messaging in MultiLine Desktop
          • Contacts in MultiLine Desktop
          • Voicemail in MultiLine Desktop
          • MultiLine Desktop Support
        • Integrations
          • Using MultiLine for Intune
          • Using Movius for BlackBerry
          • Using MultiLine for Salesforce
          • Using MultiLine for WhatsApp messaging
          • Using Movius PBX Integration
          • Using Microsoft Teams Integration
        • FAQ
        • Movius for BlackBerry
          • Get Started: Movius for BlackBerry
            • What is MultiLine?
            • About Movius for BlackBerry
            • Activating Movius for BlackBerry
          • Calls
            • Making Calls
            • Click-to-Dial numbers and conference codes
            • Call Settings: Set Data or Minutes calling modes
            • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
            • About Call Icons
            • About Caller ID
          • Messages and Voicemail
            • Sending and replying to SMS
            • Sending and replying to WhatsApp Messages
            • Using MultiLine Voicemail
            • Getting consent to send SMS or WhatsApp messages
            • Sending Picture Messages
          • Contacts
            • Using MultiLine with BlackBerry Contacts
            • Searching, Viewing, and Editing Contacts
            • Adding or Updating a Contact
          • Settings
            • Call Settings: Set Data or Minutes calling modes
            • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
          • Movius for BlackBerry FAQ
          • MultiLine for Intune
            • Get Started: MultiLine for Intune
              • What is MultiLine?
              • About MultiLine for Intune
              • Activating MultiLine for Intune
            • Calls
              • Making Calls
              • Click-to-Dial numbers and conference codes
              • Call Settings: Set Data or Minutes calling modes
              • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
              • About Call Icons
              • About Caller ID
            • Messages and Voicemail
              • Sending and replying to WhatsApp Messages
              • Sending and replying to SMS
              • Getting consent to send SMS or WhatsApp messages
              • Using MultiLine Voicemail
            • Contacts
              • Adding or Updating a Contact
              • Searching, Viewing, and Editing Contacts
              • Using MultiLine with Exchange Contacts
            • Settings
              • Call Settings: Set Data or Minutes calling modes
              • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
            • MultiLine for Intune FAQ
            • MultiLine for Salesforce
              •  MultiLine for Salesforce demo video
              • About MultiLine for Salesforce
              • Activate MultiLine for Salesforce
              • Calling in MultiLine for Salesforce
              • Messaging in MultiLine for Salesforce
              • Tagging calls and texts with Opportunity
              • Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
              • MultiLine for Salesforce Softphone Calling Modes
            • MultiLine for Social Messaging
              • Using MultiLine for WhatsApp Messaging
                • MultiLine for WhatsApp FAQ
                  • About MultiLine for WhatsApp Messaging
                  • Getting consent to message using WhatsApp Opt-In Flow
                  • Using WhatsApp Messaging
                • Using MultiLine for WeChat Messaging (BETA)
                  • About WeChat Messaging Channel
                  • Using MultiLine for WeChat Messaging
                  • WeChat FAQ
                  • Using MultiLine for LINE Messaging (BETA)
                    • LINE: AI-enabled Incoming Message Routing
                • MultiLine for Microsoft Teams
                  •  MultiLine for Microsoft Teams Demo Video
                  • What is MultiLine Messaging for Teams?
                  • Add MultiLine Messaging App to Teams
                  • MultiLine Messaging for Microsoft Teams
                  • MultiLine Voice Calling for Microsoft Teams
                  • MultiLine for Microsoft Teams FAQ
                  • E911 MultiLine Messaging (US Only)
                • MultiLine Desktop
                  • Quick Start Guide: MultiLine Desktop
                  • Get Started with MultiLine Desktop (Detailed Feature Tour)
                  • Activate MultiLine Desktop
                  • MultiLine Desktop Login with Single Sign On
                  • MultiLine Desktop Login without Single Sign On (SSO)
                  • Calls in MultiLine Desktop
                  • Messages and group messaging in MultiLine Desktop
                  • Contacts in MultiLine Desktop
                  • Voicemail in MultiLine Desktop
                  • MultiLine Desktop Support
                  • E911 MultiLine Desktop (US Only)
              • Need Help?
                • General
                  • How do I contact support?
                  • How do I solve call quality issues, dropped calls, or connection errors?
                  • Why is my phone not "waking up" to notify me I received a MultiLine SMS?
                  • When I make or receive calls, why do I see a number that I do not recognize?
                  • Why is my ringtone different in Minutes mode than Data mode?
                  • Why aren't my clients seeing my MultiLine number as my caller ID?
                  • How do I update my MultiLine app?
                  • How do I find my MultiLine app version number?
                  • I reinstalled MultiLine, but lost my invitation. What should I do?
                  • Error: Current version is not supported, please upgrade to latest version from Play store/ App store
                  • Error: Invalid Company / Org ID. Please try again.
                  • Emergency numbers 911 and 988
                  • Still receiving MultiLine calls after deleting the app
                • Activation
                  • What is my Organization ID? What is my username and password?
                  • Error: Invalid Company/Org ID. Please try again
                  • How do I reonboard MultiLine after deleting the app?
                • Desktop
                  • How do I get my credentials for MultiLine Desktop?
                  • Error: No Numbers Available
                  • Error: Sorry! You have not accepted E911 Terms and conditions
                  • Why am I asked to sync my contacts again?
                  • Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
                • WhatsApp Connector
                  • I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
                  • Someone accidentally rejected the opt-in request I sent. What do we do?
                  • Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
                  • Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
                  • Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
                • Intune Integration
                  • MultiLine for Intune says I need to install Company Portal, but I already have it?
                  • Can't email Support
                  • How to uninstall the Workspace/Company Portal
                  • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
                  • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
                • BlackBerry Integration
                  • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
                  • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
                • Guide to using the Help Center
              • Questions about MultiLine?
                • General FAQ
                  • How does MultiLine provide a second number?
                  • What devices does MultiLine work on?
                  • Will using MultiLine increase my personal mobile bill?
                  • What type of numbers does MultiLine support?
                  • What languages are supported?
                  • How do I purchase a subscription for MultiLine?
                • Calls FAQ
                  • Will I see missed calls when my Business Hours are set?
                  • Can a call switch from using WiFi to minutes during an ongoing call?
                  • Does MultiLine use my personal phone plan's minutes and data?
                  • Why do I see a number I don't recognize in my personal call log or outbound call screen?
                  • Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
                  • Why did I see "MultiLine_Unknown" when receiving a call from my contacts?
                  • Why is Caller ID different when I use Minutes mode or Data mode?
                  • Can I use MultiLine for conference calls?
                • International Calling and Texting FAQ
                  • How do I avoid roaming costs when I'm traveling for work?
                • Messages FAQ
                  • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
                • Contacts FAQ
                  • Why does MultiLine request access to Contacts?
                  • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
                • Privacy FAQ
                  • How does MultiLine protect my privacy?
                  • Why does MultiLine request access to Contacts?
                  • Why does MultiLine request access to Location?
                  • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
                  • What is your Privacy Policy and CPNI Policy?
                • Voicemail FAQ
                  • Why is there a MultiLine voicemail in my personal voicemail inbox?
                  • Why am I prompted to "Press any key" when using Minutes mode?
                • Spam
                  • Does MultiLine protect against spam?
                  • How can I reduce unwanted calls and texts?
                • Desktop FAQ
                  • If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
                  • If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
                  • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
                  • If I block a number on mobile, will the number be blocked in MultiLine Desktop?
                  • How can I get my local contacts back after switching to Exchange? Can I switch my email used?
                  • Can I change my ringtone in MultiLine Desktop?
                • Movius for BlackBerry FAQ
                  • Why is there a blue BlackBerry floating icon in the Movius app?
                  • When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
                  • Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
                • MultiLine for Intune FAQ
                  • Why do I need to install Company Portal?
                  • What information can my organization see when I enroll my device in Intune?
                  • Why do I need to install Microsoft Authenticator?
                  • Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
                • MultiLine for WhatsApp FAQ
                  • Does MultiLine access my personal WhatsApp?
                  • Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
                  • Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
                  • Do opt-in requests time out?
                  • What is my client's experience when we use the WhatsApp messaging channel?
                  • Can I WhatsApp between MultiLine users in the app?
                  • Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
                • MultiLine for WeChat FAQ
                  • Does MultiLine access my personal WeChat?
                  • Can all the messages I send and receive using MultiLine for WeChat be recorded?
                  • Can MultiLine users initiate a WeChat conversation?
                • MultiLine for Microsoft Teams FAQ
                  • If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?
                  • If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?
              • MultiLine Admin: Management Portal Guides and Videos
                • Getting Started
                  • What is Management Portal?
                  • About Movius Management Portal Single Sign On
                  • Install Guide: MultiLine Apps
                  • MultiLine for Salesforce Installation Guide for MultiLine Admins
                • Management Portal How-To Videos
                  • Manage Profile and Organization
                    • Dashboard
                    • Manage (Add, Edit, or Delete) Organizations
                    • Navigate Organizations
                    • Edit Administrator profile
                    • Log out of Management Portal
                  • Customize App and Portal Branding
                    • Customize the mobile app
                    • Customize the Portal
                  • Invite and Manage Admin Accounts
                    • Create Admin Roles in Management Portal
                    • What Admin Privileges are in Management Portal?
                    • Invite Admins to Management Portal
                    • Add API user
                    • Resend invitations to Management Portal Admins
                    • Delete or suspend an Admin account
                  • Manage Numbers
                    • Number Utilization
                    • Number Status and Actions
                    • Manage Reserved Numbers
                    • Withdraw Unused Numbers
                    • Allocate Numbers to Sub-organization
                  • Invite Users and Manage Accounts
                    • Create user permissions
                    • Customize email invitations
                    • Managing email domain restrictions for MultiLine invitations
                    • Customize SMS invitations
                    • Add users and send MultiLine invitations
                    • Search users and view invitation status
                    • Move users
                    • Suspend a user
                    • Delete user and release, reserve, or forward calls
                    • Manage Webhook Events
                    • Set Filters in Accounts
                    • Set Forwarding Number for Messaging Only MultiLine
                    • Enable PBX phone for a user
                    • Enable Microsoft Teams for a user
                  • Manage Feature Settings
                    • About Redaction (Enforce lexicon policy)
                    • Enable Messaging Opt-In Policy
                    • Enable WhatsApp Messaging for users
                    • Configure mobile recording and announcements
                    • Enable Group Messaging
                    • Enable Picture Messaging
                    • Edit message to users for undelivered multimedia message
                    • Manage In-App Notifications
                    • Enable Two Factor Authentication (2FA) for Admins
                    • Set up Admin Alerts
                    • Set allowed applications
                    • Set up Call & Messages Back-Up
                    • Set Up Data Only Onboarding
                    • Guide to onboarding users for MultiLine Desktop
                  • Manage Reporting and Metrics
                    • Managing reports for Enterprise-wide MultiLine usage
                    • Managing MultiLine usage reports by user
                    • Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
                    • Managing reports on MultiLine Admins
                    • Pull WhatsApp Message Reports
                  • Need Help?
                    • Log into Management Portal
                    • Is it possible to add multiple administrators to the Management Portal?
                    • How do I help a user that loses their Activation password?
                    • How do I update invitations for simplified onboarding?
                    • Can you set MultiLine invitations to single use only?
                    • Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level? 
                    • What onboarding materials exist for new users?
                    • How do I restrict incoming social messages for a user?
                • Customer Resources Hub πŸ”’
                  • The Complete Guide to Deploying MultiLine
                    • Introduction
                    • Quantify the Savings
                    • Devise an Engagement Plan
                    • Plan a Phased Rollout
                    • Considerations for a Global Rollout
                    • Deployment FAQ
                    • Compliance FAQ
                    • MultiLine Security
                    • Onboarding End Users
                  • Movius for BlackBerry Enablement
                    • Movius for BlackBerry Product Document
                    • Movius for BlackBerry Installation for MultiLine Admins
                    • Configure policy settings for Movius for BlackBerry in Good Control
                    • Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
                    • Installation Guide: Deploy Movius for BlackBerry using Good Control
                  • MultiLine for Salesforce Enablement
                    • MultiLine for Salesforce Product Document
                    • MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
                    • MultiLine for Salesforce Installation Guide for MultiLine Admins
                    • End-User Guide: Get started with MultiLine for Salesforce
                    • MultiLine for Salesforce | Troubleshooting
                    • MultiLine for Salesforce | FAQ
                    • Admin Guide: Upgrade and register MultiLine for Salesforce
                    • Bulk User Import Configuration For Salesforce
                  • MultiLine for Microsoft Teams Enablement
                    • MultiLine Admin Guide: Enable Microsoft Teams for a user
                    • User Guide: Microsoft Teams Integration
                  • MultiLine for Social Messages Enablement πŸ”’
                    • MultiLine for Social Messaging Customer FAQ πŸ”’
                      • How do I restrict incoming social messages for a user?
                  • MultiLine Messaging Only Service Enablement πŸ”’
                    • Admin Instructions: Set Forwarding Number for Messaging Only MultiLine
                    • Admin Instructions: Configure mobile recording and announcements
                  • Archival Enablement
                    • About Store and Forward with Digital Safe
                  • Quick Start Guides
                    • Quick Start Guide: MultiLine Mobile app
                    • Quick Start Guide: MultiLine Desktop
                  • Number Port-In πŸ”’
                    • Videos
                      • iOS How-To Videos
                      • Android How-To Videos
                      • Management Portal How-To Videos
                      •  Demos
                  • Partner Hub πŸ”’
                    • Release Notes
                      • Movius Platform Release Notes πŸ”’
                        • MultiLine App Release Notes
                          • MultiLine for Salesforce Release Notes
                            • MultiLine Messaging for Microsoft Teams Release Notes
                              • Product News
                              • Videos
                                • How-To Videos
                                  •  iOS How-To Videos
                                  •  Android How-To Videos
                                  •  Management Portal How-To Videos
                                • Intro Videos
                                  •  MultiLine Mobile App Intro Video
                                  •  Movius for Blackberry Intro Video
                                  •  MultiLine for Microsoft Teams Intro Video
                                  •  MultiLine WhatsApp Connector Intro Video
                                  •  MultiLine for Salesforce Intro Video
                                  •  CLARE Intro Video
                                • Use Case Videos
                                  •  MultiLine by Movius for General Health
                                  •  MultiLine by Movius for Retail
                                  •  MultiLine by Movius for Wealth Managers
                                  •  MultiLine by Movius for Pharmaceutical Services
                                  •  MultiLine by Movius for Enterprise BYOD
                                  •  MultiLine by Movius for Compliance Officers
                                  •  MultiLine by Movius for Legal
                                  •  MultiLine by Movius for Educators
                                  •  MultiLine by Movius for Non-profits
                                  •  MultiLine by Movius for Contracting
                              • Full PDF Download
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                              MultiLine User Guides and Videos

                              Topics on using MultiLine, including calls, messages, and call settings.

                              Mobile App How-To Videos

                              MultiLine

                              Movius for BlackBerry

                              MultiLine for Intune

                              MultiLine for Salesforce

                              MultiLine for Social Messaging

                              MultiLine for Microsoft Teams

                              MultiLine Desktop

                              About this Article
                              • Created: 09/26/2023 12:47 am EDT
                              • Last updated: 09/26/2023 12:47 am EDT
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                              Copyright Β© 2022-2023 Movius. All rights reserved. MultiLineβ„’ by Movius is the trusted solution for using mobile voice, text, and WhatsApp for business and customer communications globally. Leading banks and enterprises around the world use the company’s secure communication platform to connect with their customers in more convenient, cost-effective, and compliant ways.
                              To learn more about Movius, visit movius.ai
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