Read to learn about sending in-app notifications.
Overview
Problem: A CIO wants to send a yearly reminder to all employees to complete mandatory security training or a manager wants to send a daily reminder to all contractors to submit time sheets.
Solution: In-App Messaging controlled from Management Portal.
- Requires mandatory acknowledgement by end-user
- Helps with compliance reporting of delivery/acknowledgement
Before you start
- An admin must have "Setup" Role in the organization to do these instructions. See What Admin Roles are in the Management Portal.
Configure In-App messaging
A user or a group of users view an in-app message when MultiLine is launched. You can configure in-app messaging at the organization level under Feature Settings in the Setup tab.
By default, the In-App Messaging feature is set as disabled.
The message frequency has four options: Day, Week, Month, and Year.
- Day: displays the message once a day.
- Week: displays the message for any one day in a week.
- Month: displays the message every 1-31 or 1-30. Note: If the selected date is not available for the current month, then the last day of the month will be selected by default.
- Year: displays for any day of any month of the respective year. Note: You can't select February 29 as the date and month for the message frequency.
Enable In-App messaging
- Log in to MMP.
- Go to Setup > Feature Setting > In-App Messaging.
- Select the checkbox to enable the In-App messaging feature.
- Enter the message into the Message Content text box. The maximum allowed characters are 150 - and this field should not be left empty!
- In the Repeat Every menu, select the message frequency
- Note the Purge Time Period appear on your screen. Purge Time Period is just an information display and it is not an editable field.
Limitations
The In-App Messaging feature has the following limitations:
- When the In-App Messaging feature is enabled, the message will be displayed on the iOS or Android device of the user but will not be displayed on the Web Client.
- As there is no option to queue the message, the user will not be able to navigate, view, or delete the old messages received.
