Manage In-App Notifications

Read to learn about sending in-app notifications. 


Problem: A CIO wants to send a yearly reminder to all employees to complete mandatory security training or a manager wants to send a daily reminder to all contractors to submit time sheets.

Solution: In-App Messaging controlled from Management Portal

  • Requires mandatory acknowledgement by end-user
  • Helps with compliance reporting of delivery/acknowledgement

Before you start 

Configure In-App messaging

A user or a group of users view an in-app message when MultiLine is launched. You can configure in-app messaging at the organization level under Feature Settings in the Setup tab. 

By default, the In-App Messaging feature is set as disabled. 

The message frequency has four options: Day, Week, Month, and Year. 

  • Day: displays the message once a day. 
  • Week: displays the message for any one day in a week. 
  • Month: displays the message every 1-31 or 1-30. Note: If the selected date is not available for the current month, then the last day of the month will be selected by default.
  • Year: displays for any day of any month of the respective year. Note: You can't select February 29 as the date and month for the message frequency. 

Enable In-App messaging

  1. Log in to MMP. 
  2. Go to Setup > Feature Setting > In-App Messaging.
  3. Select the checkbox to enable the In-App messaging feature. 
  4. Enter the message into the Message Content text box. The maximum allowed characters are 150 - and this field should not be left empty!
  5. In the Repeat Every menu, select the message frequency
  6. Note the Purge Time Period appear on your screen. Purge Time Period is just an information display and it is not an editable field. 


The In-App Messaging feature has the following limitations: 

  • When the In-App Messaging feature is enabled, the message will be displayed on the iOS or Android device of the user but will not be displayed on the Web Client. 
  • As there is no option to queue the message, the user will not be able to navigate, view, or delete the old messages received.