Your calls will not ring in MS Teams and routed to MultiLine mobile voicemail when:
- Do not Disturb is enabled in MultiLine mobile application.
- My Schedule was set and Calls are received outside of Business Hours.
- Sequential Ring is turned on.
Business Hours or DND can be removed through call settings to fix this issue. See https://help.moviuscorp.com/help/call-handling-sequential-and-simultaneous-dial-do-not-disturb-call-forwarding
Note: We recommend users set “When you can’t answer a call” to “Do not redirect” in MS Teams. See https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e. Voicemails are will then be available MultiLine voicemail.
