My calls are routed to voicemail on MultiLine mobile app instead of ringing on MS Teams.

Your calls will not ring in MS Teams and routed to MultiLine mobile voicemail when:

  • Do not Disturb is enabled in MultiLine mobile application.
  • My Schedule was set and Calls are received outside of Business Hours. 
  • Sequential Ring is turned on.

Business Hours or DND can be removed through call settings to fix this issue. See

Note: We recommend users set “When you can’t answer a call” to “Do not redirect” in MS Teams. See Voicemails are will then be available MultiLine voicemail. 

About this Article
  • Created: 05/24/2024 6:25 pm EDT
  • Last updated: 05/24/2024 6:27 pm EDT
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