How do I contact support?

When you need help from support, tap your Settings menu, then Help.

  1. Go to Settings
    1. iOS:  Tap Settings from the bottom menu
    2. Android: Tap the Settings menu icon โ‹ฎ in the upper right.
  2. Tap Settings, then Help
  • Email a Log to Support: 
    • If you've been requested to email logs, tap the email link to generate an email which will include logs to send to support. 
    • Add your explanation of the problem at the top of the generated email and send.
      • Send logs as soon as possible after a problem occurs, and include the time and date of the problem if you can.
  • Call Support: 
    • Tap the number to place the call using your MultiLine app. 

  • Run Diagnostics: If you've been requested to run diagnostics tap Run Diagnostics
    • This will help identify any issues that may be causing a problem, and will generate a diagnostic report you can email to support.

We recommend using the above steps any time you can because you'll best be supported by contacting your organization's IT support and emailing logs.  

The more details you can provide us to resolve your issue the better:

  • Details of the problem experienced
  • Application having the problem (Examples: MultiLine for Intune, MultiLine Desktop, Salesforce connector)
  • Environment
    • For mobile apps: Phone OS (Examples: Android, iOS)
    • For Desktop apps: Internet browser (Examples: Chrome, Internet Explorer)
  • Time the problem occurred (include timezone)
  • If reporting a call or messaging issue, phone number dialed
  • Name of your organization