Managing MultiLine usage reports by user

Read on to learn how to pull a report that shows data on a MultiLine user's calls and messages over a certain time period.

Overview

The User Metrics page gives you an overview of a specific user's MultiLine usage - allowing you to search by name, number, call duration, and more!

You can pull a user's report in the Management Portal using a wide variety of search criteria including customizable date ranges, user names, or phone numbers.  

Before you start

How to pull a report MultiLine usage by User

  1. Go to the Reports tab and then to the User Metrics page in the sub-menu.

  2. Enter search criteria.
    • Enter a Name, Email or MultiLine number in Keywords.
    • Apply a Date Range
      • Click twice on day to see results from that day, click twice on separate days to set a range.
    • Set a minimum or maximum on Call Duration, Data Consumed, or Number of Messages, if desired. 
      • You must set both a minimum and maximum. 
    • In the example below, I searched records for users who sent 150-300 messages from September 1, 2021 to November 30, 2021.
      Example: Search by Range
    • In the example below, I searched records for "Jignesh" between September 1, 2021 to November 30, 2021.
      Example: Search by Name

How to download a report

Reports can be exported to Excel in the .CSV format using the small export icon on the top right of the report results page .

Example Report: Search by Range