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  • Zoom Phone on Movius VirtualLine- Onboarding Guide: User Control based Deployment
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  • MultiLine User Guides and Videos
    • Get Started with MultiLine
      • Activation
        • Activate MultiLine
          • iOS
          • Android
          • iOS | Data Only
          • Android | Data Only
        • Activate MultiLine for Intune
          • iOS
          • Android
          • iOS | Data Only
          • Android | Data Only
        • Activate Movius for BlackBerry
          • iOS
          • Android
    • iOS
      • Calling
        • About Calling
          • Calls - MultiLine iOS
        • Calling from Keypad
          • MultiLine/MultiLine for Intune
        • Calling from Recents
          • MultiLine/MultiLine for Intune
          • Movius for BlackBerry
        • Calling from Messages
          • MultiLine/MultiLine for Intune
          • Movius for BlackBerry
        • Calling from Contacts
          • MultiLine/MultiLine for Intune
          • Movius for BlackBerry
        • Calling with Click-to-Dial numbers and conference codes
          • Click-to-Dial numbers and conference codes
        • Calling international numbers
          • MultiLine/MultiLine for Intune
          • Movius for BlackBerry
        • Calling short codes
          • Number handling of short codes
        • Using Caller ID
          • MultiLine/MultiLine for Intune
          • Movius for BlackBerry
        • Adding additional participants to a call
          • 3-Party and Conference Calling
        • Transfering a call
          • Blocking calls
            • MultiLine/MultiLine for Intune
            • Movius for BlackBerry
          • Call Icons
            • MultiLine
            • MultiLine for Intune
            • Movius for BlackBerry
        • SMS and MMS Messaging
          • About MultiLine Messaging
            • About MultiLine Messages - iOS
          • Send SMS Messages
            • MultiLine/MultiLine for Intune
            • Movius for BlackBerry
          • Send SMS Group Messages (US and Canada Only)
            • MultiLine/MultiLine for Intune
          • Send Picture Messages (US and Canada Only)
            • MultiLine/MultiLine for Intune
          • Messaging Short Codes
            • Messaging Short Codes
        • WhatsApp Messaging
          • WhatsApp Messaging
          • WhatsApp Group Messages
        • WeChat Messaging
          • About WeChat Messaging Channel
          • MultiLine/MultiLine for Intune
          • WeChat Group Messaging
          • WeChat: Phone Number Validation Flow
        • LINE Messaging
          • LINE: AI-enabled Incoming Message Routing - iOS
          • LINE Messaging - iOS
          • LINE Group Messaging - iOS
          • LINE: Phone Number Validation Flow - iOS
        • Voicemail
          • MultiLine/MultiLine for Intune
          • Movius for BlackBerry
        • Contacts
          • About Contacts
            • About Contacts - MultiLine iOS
          • Add, Edit, or Delete Contacts
            • MultiLine
            • MultiLine for Intune
            • Movius for BlackBerry
          • Search and View Contacts
            • MultiLine/MultiLine for Intune
            • Movius for BlackBerry
        • Settings
          • Call Settings
            • Set Calls for Data/Minutes/WiFi Only
              • MultiLine/Intune
              • BlackBerry
            • Set Call Forwarding
              • MultiLine/Intune
            • Set Do Not Disturb
              • MultiLine/Intune
            • Set Sequential or Simultaneous Dial
              • MultiLine/MultiLine for Intune
              • Movius for BlackBerry
            • Set My Schedule
              • MultiLine/Intune
          • Contact Settings
            • Sync with Exchange Contacts
              • MultiLine
              • MultiLine for Intune
              • Movius for BlackBerry
            • Sync with Native Contacts
              • iOS
            • Use Local Contacts
              • MultiLine
            • Set Contact List Sort Order
              • MultiLine/Intune
          • Set E911 Address
            • Set E911 address (US Only)
          • Ringtone and notifications
            • MultiLine/MultiLine for Intune
            • Movius for BlackBerry
          • Control MultiLine ring when using Teams
            • MultiLine
          • Set GDPR Privacy Preference
            • Switch SIM card
              • MultiLine/MultiLine for Intune
              • Movius for BlackBerry
        • Android
          • Calling
            • About Calling
              • Calling from Keypad
                • MultiLine/MultiLine for Intune
                • Movius for BlackBerry
              • Calling from Recents
                • MultiLine/MultiLine for Intune
                • Movius for BlackBerry
              • Calling from Messages
                • Calling from Contacts
                  • Number handling of international numbers
                    • MultiLine/MultiLine for Intune
                    • Movius for BlackBerry
                  • Calling short codes
                    • Calling short codes
                  • Using Caller ID
                    • MultiLine/MultiLine for Intune
                  • Adding additional participants to a call
                    • Click-to-Dial numbers and conference codes
                    • Add a third person to your call
                  • Calling with click-to-dial numbers and conference codes
                    • Click-to-Dial numbers and conference codes
                  • Blocking calls
                    • MultiLine
                    • MultiLine for Intune
                  • Call Icons - Android
                    • MultiLine/MultiLine for Intune
                    • Movius for BlackBerry
                • SMS and MMS Messaging
                  • About MultiLine Messaging
                    • Send SMS Messages
                      • 1:1 Messaging
                    • Send SMS Group Messages
                      • Group Messaging
                    • Send Picture Messages
                      • Messaging Short Codes
                        • Messaging Short Codes
                    • WhatsApp Messaging
                      • 1:1 Messaging
                      • Group Messaging
                      • Opt-In Flow
                    • WeChat Messaging
                      • About WeChat Messaging Channel - Android
                      • WeChat Messaging - Android
                      • WeChat: AI-enabled Incoming Message Routing
                      • WeChat: Guest Phone Number Validation Flow
                    • LINE Messaging
                      • About LINE Messaging Channel
                      • LINE: AI-enabled Incoming Message Routing
                      • LINE Messaging - Android
                      • Group
                      • LINE: Phone Number Validation Flow
                    • Contacts
                      • About Contacts
                        • About Contacts - Android
                      • Add, Edit, or Delete Contacts - Android
                        • MultiLine
                        • MultiLine for Intune
                        • Movius for BlackBerry
                      • Search and View Contacts
                        • Android
                        • Movius for BlackBerry
                    • Voicemail
                      • MultiLine
                      • MultiLine for Intune
                      • Movius for BlackBerry
                    • Settings
                      • Call Settings
                        • Call Settings
                          • Call Settings - Data/Minutes/Wi-Fi Only - MultiLine for Intune
                        • My Schedule
                          • MultiLine/MultiLine for Intune
                          • Movius for BlackBerry
                        • Call Handling
                          • MultiLine/MultiLine for Intune
                          • Movius for BlackBerry
                        • Call Forwarding
                          • MultiLine/MultiLine for Intune
                          • Movius for BlackBerry
                        • Do Not Disturb
                          • MultiLine/MultiLine for Intune
                          • Movius for BlackBerry
                      • Contact Settings
                        • Sync with Exchange Contacts
                          • MultiLine/MultiLine for Intune
                          • Movius for BlackBerry
                        • Sync with Native Contacts
                          • Sync with Native Contacts - Android
                        • Use Local Contacts
                          • Local Contact List - Android
                        • Set Contact Sort Order
                          • Set Contact List Sort Order - Android
                      • Set E911 Address
                        • MultiLine/Intune
                        • Movius for BlackBerry
                      • Ringtone and Notifications
                        • MultiLine/MultiLine for Intune
                        • Movius for BlackBerry
                      • Control MultiLine ring when using Teams
                        • Control MultiLine ring when using Teams - Android
                      • Set GDPR Privacy Preference
                        • GDPR Privacy Setting - Android
                      • Switch SIM Card
                        • Switch SIM card - Android
                  • SMS Opt-In Flows
                    • About Texting Disclaimers
                    • SMS Opt-In with Consent
                    • SMS Opt-In Disclaimer Only
                  • Microsoft Teams Integration
                    • Voice Calling for Microsoft Teams
                      • MultiLine Voice Calling - Teams
                    • MultiLine Messaging App for Microsoft Teams
                      • About MultiLine Messaging for Teams
                      • Get Started with MultiLine Messaging App for Teams
                      • What does the orange M icon (MultiLine Indicator) mean?
                      • SMS and MMS Messaging - Teams
                        • Desktop
                      • WhatsApp Messaging - Teams
                        • WhatsApp Messaging in Teams
                        • WhatsApp Group Messaging
                        • WhatsApp Opt-In Flow
                        • WhatsApp Template - Best Practice
                      • WeChat Messaging - Teams
                        • 1:1 Messaging
                        • Group Messaging
                      • LINE Messaging - Teams
                        • 1:1 Messaging
                        • Group Messaging
                      • Contacts - Teams
                        • Desktop
                      • Search Contacts and Messages - Teams
                        • Desktop
                      • Delete Messages and Conversations - Teams
                        • Desktop
                      • Leave a Social Messaging Conversation - Teams
                        • Leave a social messaging conversation
                      • Mute a Conversation - Teams
                        • Desktop
                      • Settings - Teams
                        • E911 MultiLine Messaging (US Only) - Teams
                    • Alloy Chat
                      • How do I contact support?
                      • Graph API Permissions
                      • m-Connect Chat Installation Guide
                    • Movius Alloy
                      • Accessing Movius Alloy(V3.X) Application
                  • Salesforce Integration
                    •  MultiLine for Salesforce demo video
                    • About MultiLine for Salesforce
                    • Activate MultiLine for Salesforce
                    • Calling in MultiLine for Salesforce
                    • Messaging in MultiLine for Salesforce
                    • Tagging calls and texts with Opportunity
                    • Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
                    • MultiLine for Salesforce Softphone Calling Modes
                  • MultiLine Desktop
                    • Activate and Log in - Desktop
                      • Quick Start Guide: MultiLine Desktop
                      • MultiLine Desktop Login with Single Sign On
                      • MultiLine Desktop Login without Single Sign On (SSO)
                      • Activate MultiLine Desktop
                    • Desktop
                    • SMS and MMS Messaging - Desktop
                      • SMS Messaging in MultiLine Desktop
                      • SMS group messaging in MultiLine Desktop
                    • Social Messaging - Desktop
                      • WhatsApp
                      • WeChat
                      • LINE
                    • Desktop
                    • Contacts - Desktop
                      • Contacts - Desktop
                      • Sync Exchange Contacts - Desktop
                    • MultiLine Desktop Support
                    • E911 MultiLine Desktop (US Only)
                    • What does the orange M icon (MultiLine Indicator) mean?
                • MultiLine How-to Videos
                  • iOS mobile apps
                    • Android mobile apps
                      • Movius Alloy
                      • MultiLine Admin Guides and Videos
                        • Administrating the MultiLine App
                          • Getting Started with MultiLine Administration
                            • What is Management Portal?
                            • About Movius Management Portal Single Sign On
                            • Edit Administrator profile
                            • Switch to another Management Portal instance
                            • Log out of Management Portal
                          • How-To Videos for MultiLine Admins
                            •  Management Portal How-To Videos
                          • Dashboard
                            • Dashboard
                          • Organizations
                            • Manage (Add, Edit, or Delete) Organizations
                            • Navigate Organizations
                            • Connect regional sites in Management Portal
                          • Customize App and Portal Branding
                            • Customize the mobile app
                            • Customize the Portal
                          • Manage Admin Accounts
                            • Enable Two Factor Authentication (2FA) for Admins
                            • About Admin Privileges
                            • Create Admin Roles in Management Portal
                            • Invite Admins to Management Portal
                            • Add API user
                            • Resend invitations to Management Portal Admins
                            • Delete or suspend an Admin account
                            • Set up Admin Alerts
                          • Manage Numbers
                            • Number Utilization
                            • Number Status and Actions
                            • Manage Reserved Numbers
                            • Withdraw Unused Numbers
                            • Allocate Numbers to Sub-organization
                          • Invite Users to Activate MultiLine
                            • Create user permissions
                            • Customize Invitations
                              • Customize email invitations
                              • Customize SMS invitations
                            • Managing email domain restrictions for MultiLine invitations
                            • Add and invite users to MultiLine
                              • Invite Single User
                              • Invite Multiple Users
                            • Resend a MultiLine Invitation
                            • Search users and view invitation status
                            • Set Up Data Only Onboarding
                            • Guide to onboarding users for MultiLine Desktop
                          • Manage User Accounts
                            • Search user accounts using filters
                            • Edit MultiLine User
                            • Move users
                            • Suspend a user
                            • Delete user and release, reserve, or forward calls
                            • Set Forwarding Number for Messaging Only MultiLine
                            • Add preferred language for a user
                            • Enable PBX phone for a user
                            • Set up a Webhook
                            • Enable Microsoft Teams calling for a user
                            • Downloading Accounts
                          • Manage Feature Settings
                            • Set allowed applications
                            • Enable Group Messaging (US Only)
                            • Enable Picture Messaging (US Only)
                            • Edit message to users for undelivered multimedia message (US Only)
                            • Enable WhatsApp Messaging for users
                            • Configure mobile recording and announcements
                            • Enable Messaging Opt-In Policy
                            • Enable CLARE (Sentiment Analysis)
                            • Set up Compliance Restrictions
                            • View Redaction policy
                            • Manage In-App Notifications
                            • Call & Messages Back-Up
                            • Enable MultiLine Indicator
                          • Manage Reporting and Metrics
                            • Reports for Enterprise-wide MultiLine usage
                            • Reports on MultiLine usage by User
                            • Reports on MultiLine usage by Activity (Voice, Messaging, Data)
                            • MultiLine Admin Activity Reports
                            • WhatsApp Message Reports
                            • Download or play call recording
                            • Batch Operation Reports
                          • MultiLine for Salesforce Install Guide
                            • MultiLine for Salesforce Installation Guide for MultiLine Admins
                          • Alloy for Teams Install Guide
                            • Enable Microsoft Teams calling for a user
                            • MultiLine for Microsoft Teams FAQ
                            • Enable Alloy for MS Teams
                          • Need Help?
                            • Log into Management Portal
                            • Is it possible to add multiple administrators to the Management Portal?
                            • What options are there for sending MultiLine users activation information?
                            • How do I help a user that loses their Activation password?
                            • How do I update invitations for simplified onboarding?
                            • Can you set MultiLine invitations to single use only?
                            • Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level? 
                            • What onboarding materials exist for new users?
                            • How do I restrict incoming social messages for a user?
                            • Secure recording offload service
                            • Reset Management Portal password
                      • Movius WhatsApp Compliance Solution Onboarding
                      • Zoom
                        • Zoom Phone on Movius VirtualLine -Onboarding Guide: User Control based Deployment
                      • Full PDF Download
                      • Home
                      • MultiLine Admin Guides and Videos

                      Administrating the MultiLine App

                      Topics on administrating MultiLine app users

                      Getting Started with MultiLine Administration

                      How-To Videos for MultiLine Admins

                      Dashboard

                      Organizations

                      Customize App and Portal Branding

                      Manage Admin Accounts

                      Manage Numbers

                      Invite Users to Activate MultiLine

                      Manage User Accounts

                      Manage Feature Settings

                      Manage Reporting and Metrics

                      MultiLine for Salesforce Install Guide

                      Alloy for Teams Install Guide

                      Need Help?

                      About this Article
                      • Created: 05/27/2026 6:24 am EDT
                      • Last updated: 05/27/2026 6:24 am EDT
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                      Copyright © 2022-2024 Movius. All rights reserved. Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™. For more visit movius.ai
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