Manage Branding Customization

Customize the mobile app

Read on to learn how to add your Enterprise branding to the MultiLine app. 

Overview

You can edit your Enterprise's Mobile App look and feel under Branding in the Setup tab. You can customize:

  • App Theme: Add logo and branding colors
  • About Us screen: Add logo and social accounts
  • FAQ screen: Add your own questions and answers with information your MultiLine users may need
  • Customer Care screen: Add your IT team's phone number and email address so that user's can get help from you

Before you start 

Customize theme

To edit your Mobile App Theme, customize the parameters of the following settings:

  • Theme Background Color
    • Customizes the background color of the app screens
  • Floater Background Color
    • Customizes the background color of the dialpad floater
  • Theme Text Color
    • Customizes the color of the text/dialpad floater's 'digits'
  • Custom Logo
    • Must be 480 x 160 pixels. If your logo is larger than 480 x 160 pixels, you will be prompted to use the in-app image cropper to fit the logo to size. If you logo is below 480 x 160 pixels, you will be prompted to select a larger image.

Customize About Us screen

To customize your About Us Page, edit the parameters of the About Us tab under Branding


  • Logo must be 300 x 150 pixels.
  • If your logo is larger than 300 x 150 pixels, you will be prompted to use the in-app image cropper to fit the logo to size.
  • If you logo is below 300 x 150 pixels, you will be prompted to select a larger image.
  • File cannot be larger than 25kb.

Customize FAQ screen

Edit questions or answers

  1. Edit the default 'fill-ins' for both the Question, and the Answer fields of the questions you would like to change under the FAQs page under Branding.
  2. Click the + icon next to a question to view its respective answer.

Add questions

  1. Click the ovular ADD button on the top right.
  2. Toggle the Language and Device OS to identify the fields you want to edit.
    You can see a Preview of the screen on the right of the MMP.

Customize Customer Care screen

To customize your Customer Care Page, edit the contact information in the Customer Care tab under Branding



Edit message to users for undelivered picture message

Read on to learn how to edit the message that is sent to users and the people they are messaging with when a picture message is sent that can't be delivered. 

Overview

Some MultiLine applications may not be able to support Picture Messages. In this case, when someone attempts to send the MultiLine user a picture message, an auto-message is sent to both let them know the message can't be delivered. You can configure this message in the Management Portal. 

Before you Start 

How to edit the Undelivered Picture MMS Message

  1. Go to Setup and click Feature Settings
  2. Click Messages, then Multimedia Messages 
  3. Edit the fields in the Undelivered MMS section for the Message to MultiLine User and Message to Non-MultiLine User.