Movius Alloy For MIcrosoft TEams

MESSAGING APPLICATION AND VOICE INTEGRATION

User Guide

Copyright Notice and Statement

© 2024 Movius™ Interactive Corporation

All confidential and proprietary information of Movius Interactive Corporation is copyrighted with all domestic and international rights reserved. No part of this document may be disclosed to others, reproduced, stored in a retrieval system, or transmitted in any form by any means other than in accordance with the license agreement, without the prior written permission of Movius. No patent liability is assumed with respect to the use of the information contained in this document.

Movius assumes no responsibility for errors in the document, omissions, or their consequences. The information is subject to change without notice.

We want your feedback.

This document is written and published by Movius, and every precaution has been taken to ensure its accuracy. If you find an error, please let us know. Address all comments and requests regarding this document to Divyankur.Srivastrava@movius.ai.

Brand Change Disclaimer

Throughout this document there may be discrepancies between the image and the text. The images are displayed for illustrative purposes.

Purpose of this document

The document will describe m-Connect messaging and voice capabilities.

Content

Audience 1

Benefits 2

m-Connect for Microsoft Teams 2

Messaging 3

Contacts Management 19

Actions Available 19

Searching Contacts 20

Filters 21

Adding or Updating a Contact 22

Tagging Contacts 22

Contact Details Panel (4th Panel) 23

Recent Calls/Voicemail 25

Landing Page 25

Call Details Panel (4th Panel) 26

Voicemail 29

Settings 30

Appearance 31

Contact Settings 31

General 32

Help 32

Bulk Messaging 33

Multiline Calling in Microsoft Teams 40

Features 40

Overview 40

Calling 40

Voicemail 41

Audience

This document is for Movius customers, partners and resellers engaged in the utilization and configuration of m-Connect for Microsoft Teams. In this document we will cover the capabilities of both the m-Connect application and MultiLine voice integration.

Benefits

m-Connect for Microsoft Teams offers many benefits to customers:

• Unified Communication: Seamless communication with employees, partners, prospects, and clients within a unified application while adhering to compliance obligations.

• Effortless Calling Experience: Use Teams' direct routing capability for native calling experience, frictionless call transfers across devices - from desktop Teams app to mobile Teams app and vice versa.

• Cross-Platform Messaging: Messaging capabilities mirror the MultiLine mobile application, facilitating inbound and outbound messaging through various channels like SMS, WhatsApp, WeChat, and Line.

• Synchronized Call and Message Management: Call and messages synchronization across Multiline for Teams and the MultiLine mobile application, providing users with unified access to call history, voicemail, and messages.

m-Connect for Microsoft Teams

MultiLine Messaging is rebranded as m-Connect application that is available in 3.X version of the app and will be the next major upgrade. Organizations using m-Connect for Microsoft Teams empower their employees to send and receive messages with their MultiLine number directly within the MS Teams interface.

Messages sent to the user's MultiLine number will be received in both the MultiLine app on their mobile device and the m-Connect app within Microsoft Teams.

m-Connect is a multi-page application in contrast to MultiLine messaging which was a Single Web Page(SWP), information is organized on 4 different panel across these 4 pages in desktop application.

Note: Social messaging conversations from WhatsApp, WeChat & Line are available only when these channels are enabled for the user and their organization.

Quick Access Panel - I

The first panel can be expanded or collapsed by clicking on Movius logo on top left of the application. There are 4 tabs in first panel which will direct user to Messages, Contacts, Recent Calls/Voicemails and Settings. First panel will also hold Favorite contacts and Pinned conversations.

• Click on Movius logo to expand the quick access panel and navigate to other sections of the app.

• MultiLine or Native Sim number will be displayed below the Movius logo.

• Click on the arrow to collapse quick access panel.

• Messages tab will direct users to the conversations and messages screen.

• Contacts tab will direct users to Outlook contacts & distribution list.

• Recent Calls will direct users to combined call history for the calls made from different Movius application.

• Settings will direct users to the personalization and help page.

• Favorites section will display the contacts marked as favorites in Outlook or on Contacts page.

  • Clicking on one of the favorites contacts will direct to contacts page to display contact details.

  • Click on 'See All' in Favorites section will display the list of Favorite contacts on Contacts page.

• Pinned conversations will display the conversations that have been prioritized for user.

  • Pinned conversations are also

Messaging

Let's look at messaging capabilities within m-Connect application in Microsoft Teams.

Overview

m-Connect currently supports SMS, picture messaging (JPG), and social messaging through WhatsApp, WeChat, and Line applications on desktop and mobile Teams applications. These messaging channels can be enabled by organization through MMP configuration.

m-Connect messaging features 'Connected Conversations' capability that groups messages from different channels and numbers under the contact where a number is present.

1. Search the message content and contacts with conversations on any one messaging channel.

2. Start Conversation on SMS and WhatsApp. Compose Bulk Messages.

3. Filter conversations with Favorite contacts, MultiLine numbers and conversations that are Unread.

4. All tab Display a consolidated view of messages from different channels, one of one and group messages.

5. Direct tab displays one on one messages on SMS, WhatsApp, WeChat or Line.

6. Groups tab displays the group conversations on SMS, WhatsApp, WeChat & Line. These groups conversations have MultiLine user as one of the participants.

7. Displays the date & time of the last message on the conversation. Timezone is based on the machine of user.

8. Displays the pinned conversation threads on top of the list.

9. Displays the count of messages that are not read on the conversations.

10. Identify the conversation with a another MultiLine number or contact in the organization of user.

11. Displays the Unread conversation in bold.

12. Displays the Unread conversation with a dot.

13. Indicates that conversation is muted and will not make sound when new message is received on the thread.

14. Indicates a group conversation.

15. Indicates the last message was on Line.

16. Indicates the last message was on WhatsApp

17. Indicates the last message was on WeChat

18. Indicated the last message was on SMS.

19. Displays the initials of saved contacts.

20. Indicates that the conversation is on a new unsaved number.

21. Display the option to delete a conversation, pin a conversation.

    1. Unsaved numbers will display the option to create a new contact or add to existing contact.

Conversations Panel - II

2

21

20

14

19

15

13

17

18

16

11

10

12

9

7

8

6

5

4

3

1

Message Window Panel - III

9

8

6

5

4

3

2

1

B

11

24

23

22

20

15

14

12

10

13

21

19

18

17

16

7

1. Close the 4^th panel

2. Displays the name of contact stored in Outlook.

3. Displays the number of the contact in Outlook.

   1. If multiple numbers are present Business Phone number will be considered primary.

4. Start a conversation on SMS or WhatsApp.

   1. If an active conversation exists then user will be directed to existing conversation.

5. Search the messages for all conversations from the contact.

   1. Search will not display if there are no conversations with the contact.

6. Mute conversations created with contact.

7. Displays additional option for managing contacts.

8. Edit the contact details and synchronize updated details with Outlook.

9. Flag contacts as Favorites.

10. Block messages from the contact.

11. Delete the contact from Outlook.

    1. Existing conversations are still available and linked to the numbers.

12. Expand the Overview section.

13. Displays the name of company of contact.

14. Displays the number saved as Mobile type for contact.

15. Displays the number saved as Home type for contact.

16. Displays the number saved as Office type for contact.

17. Displays the email of the contact.

18. Displays the tags assigned to contact.

    1. Tags are stored as Categories in Contacts

19. Displays the list of Pinned messages with the contact.

20. This section is being worked upon and will be available in upcoming release.

21. Displays the list of group conversations with this contact.

22. Document important topics discussed with contact as Notes.

    1. Messages can be added to notes by clicking on 'Add to Note' option on a message.

Contact Details Panel - IV

4

5

6

7

22

21

20

19

17

18

16

15

14

13

12

11

10

9

8

3

2

1

Send Messages

1. To send a message, go to the MultiLine Messaging app.

2. Click the Start Conversation icon.

3. Select the type of message.
   

4. They enter who you want to send the message to. As name or phone number is typed, a list of matching contacts appear.
   

5. Switch the number you want to send message to a secondary number on the contact. Number tagged as a Business type is displayed as Primary number on the field.

6. Select upto 10 participants for sending a Group SMS.

Enter a message. Add jpg/png image files or select emojis, if desired.

Receive Messages

When users receive a message, a banner notification appears. The notification will also appear in the Activity feed. The new messages are easily accessible by selecting these notifications.

Search Conversations and Messages

The Search bar allows users to locate messages across all conversations. When there are multiple matches within a conversation, results are grouped and shown on the fourth panel. The search function provides results from both message content and contact names.

Click the Search icon in the message window header to lookup messages from a specific contact. This search is available in 4^th panel.

Managing Conversations

Hovering over the conversations will expose additional options.

• Users can pin or unpin conversations. Pinned conversations are currently synchronized across both Desktop and Mobile Teams platforms.

• Users have the option to mark conversations as read. After a conversation is marked as read, it will no longer appear highlighted in the conversation list.

Chats from an unsaved number show options to add it to an existing contact or create a new one.

Users can delete inactive conversations. Delete option will not be available if there is an active conversation on a social messaging channel (WhatsApp, WeChat and LINE).

Note: The 'All' tab does not appear when the conversation takes place in a single channel.

Managing Messages

Each message in the message window will display the following options, accessible either by hovering over the message or by right-clicking on it.

1. Copy - Copies the content of the message.

2. Forward - Forwards the message as SMS.

3. Pin message - Pins an individual message at the top of the message window.

4. Add to note - Adds the message to the contact's Note along with the date it was added. This feature is not available in group messages and can only be used in one-on-one messages.

5. Delete - Removes the message from the message window. The delete option is not available on Active.

Mute Conversations

Conversation threads can be muted by clicking on Bell icon on the contacts on 4^th panel.

WhatsApp Messages

WhatsApp connector has some unique features compared to SMS or other social messages. Movius uses customer's WhatsApp Business account to send/receive messages to their customers.

Opt-In Messages

Opt-in is required for business users to message WhatsApp users. MultiLine takes care of the opt-in process. Once the WhatsApp user opts in, messaging can begin.

Template Messages

After a WhatsApp contact hasn't replied to a conversation with a WhatsApp Business account user for more than 24-hours, Meta requires Business users to use pre-set templates (https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/) to message users. These templates are pre-vetted to not contain spam, promotional materials, or other content in violation of Meta Business policies. If more than 24 hours have passed since the user's last message and a new message is sent, it will be placed in a queue and WhatsApp will notify the user with a pre-defined template that MultiLine user is attempting to contact them. By default, up to five messages can be queued; additional messages beyond this limit will not be delivered.

The m-Connect application consolidates all historical WhatsApp conversations into a unified thread. At any time, only one active one-on-one conversation thread may exist with a WhatsApp user, although it is possible to have multiple group chats involving the same contact. If a user attempts to initiate a new WhatsApp conversation while an existing conversation is active, they will be directed to the current conversation.

Leave Conversation

A MultiLine user has the option to exit an active WhatsApp conversation via the Message header. Upon leaving, the chat status changes to inactive, and the user is unable to send or receive messages through WhatsApp for that contact. The contact will be informed that the user has left the conversation and will not receive further messages. This procedure also applies to WeChat and LINE.

If the MultiLine user wishes to resume communication, they must complete the Opt-In process to establish a new connection with the contact, thereby reactivating the existing conversation.

Group Messaging - SMS

• When sending SMS, users can select up to 11 participants including themselves.

• MultiLine users can mute group messages to limit notifications.

• Users can delete or add participants, and this action will create a new group message.

Group Messaging - Social

Social Group Messaging has some differences compared to SMS.

• Group messaging allows a MultiLine user to add up to 10 MultiLine users and a single WhatsApp user to a conversation.

• MultiLine users can add or remove participants.

• You can transfer the user to another MultiLine user in the group conversation by leaving the conversation with that user, remove the participant, or restart a conversation with that user.

• MultiLine users can have multiple group conversations with a single WhatsApp user.

• WhatsApp groups support up to 10 participants, each having the option to leave the conversation as needed.

• New participants in the group conversation may access the conversation history if it has been shared with them.

Group conversations can be easily created by clicking on 'Add Participants' option on message header and adding participants on the conversation window.

WhatsApp Read and Delivery Status

MultiLine users can check the status of messages sent to WhatsApp users. The following statuses are available:

Sent - Messages display a single check mark when they have been sent by Movius to WhatsApp but have not yet been delivered to the WhatsApp user.

Delivered - Messages display double check marks when they have been delivered to the WhatsApp user, though the message has not been read.

Read - Messages display blue double check marks when they have been read by the WhatsApp user.

Failed - These messages were not delivered to the WhatsApp user, as Meta declined delivery.

MultiLine users can also view the date and time a message was delivered or read by selecting the Info option on the message.

WeChat Messages

Integration with WeChat enables WeChat users to initiate conversations with MultiLine users, facilitating seamless communication between platforms. However, MultiLine users are unable to initiate conversations with WeChat users.

Here is a step-by-step procedure for WeChat user to initiate conversation with MultiLine users.

1. WeChat users must scan a barcode within the WeChat application to initiate a conversation with a MultiLine user.

2. Upon scanning the barcode, a new conversation thread will be initiated with the business account. WeChat users will then need to provide their phone number and OTP sent to the phone number for verification purposes.

3. Subsequently, WeChat users will be prompted to enter the phone number or email address of the representative they wish to engage with.

4. If the WeChat user provides an incorrect phone number or email address, they will not be connected to the MultiLine user.

Line Messages

Integration with Line enables Line users to initiate conversations with MultiLine users, facilitating seamless communication between platforms. However, MultiLine users are unable to initiate conversations with Line users.

Here is a step-by-step procedure for Line user to initiate conversation with MultiLine users.

1. Line users must scan a barcode within the Line application to initiate a conversation with a MultiLine user.

2. Upon scanning the barcode, a new conversation thread will be initiated with the business account. Line users will then need to provide their phone number and OTP sent to the phone number for verification purposes.

3. Subsequently, Line users will be prompted to enter the phone number or email address of the representative they wish to engage with.

4. If the Line user provides an incorrect phone number or email address, they will not be connected to the MultiLine user.

Voicemails

MultiLine voicemails will appear within the message window when a contact has sent a voicemail.

The Voicemail tab does not support message composition; therefore, the compose field will not be available in this section.

Selecting the play button on a voicemail will automatically launch the fourth panel and begin playback of the voicemail.

Voicemails cannot be deleted manually; however, they will be removed from your inbox according to your organization's pre-configured retention period.

Contacts Management

The Contacts section in m-Connect is fully integrated with Outlook. You can view, search, add, edit, tag, favorite, and manage your contacts directly within the app.

Contact Landing Page

When you open the Contacts tab, your Outlook contacts are displayed in a table view with the following six columns:

1. Name - Displays the contact's first and last name. Contacts can be sorted based on names.

2. Favorites - Shows if the contact is marked as favorite.

3. Primary Number - Displays the business number as the primary number and also lists the secondary numbers next to it.

4. Company - The company associated with the contact. Contacts can be sorted based on Company name.

5. Source - Always "Outlook" for Outlook contacts.

6. Actions - Available when you hover over a contact.

Actions Available

When hovering over a contact, you can:

• Edit - Modify the contact's details (Outlook contacts only).

• Add to Favorite - Mark the contact as a favorite.

• Add Tag - Assign a tag (category) to the contact.

• Send Message - Start a conversation with the contact.

• Delete - Remove the contact (Outlook contacts only).

Searching Contacts

• Outlook Search - Finds contacts stored in Outlook.

• Directory Search (Active Directory) - Finds colleagues from your company directory.

  • From AD results, you can:

    • Add to Contacts - Save the AD contact into Outlook.

    • Send Message - Start a conversation directly.

    • Add to Favorite - Mark as favorite.

  • Note: AD contacts cannot be deleted.

Filters

You can filter contacts on the page using:

• Tags

• Favorites

• MultiLine Contacts

• Company

Adding or Updating a Contact

When creating or updating a contact, the following fields are available:

Mandatory Fields

• First Name

• Last Name

• Type (Business, Mobile, Home)

• Phone Number

Optional Fields

• Email

• Company

• Tag

• Notes

• Photo

Tagging Contacts

• Tags in m-Connect work the same as Outlook Categories.

• You can create new tags by specifying a name and color.

Contact Details Panel (4th Panel)

Selecting a contact opens the details view in the fourth panel. This panel displays:

• Contact Name

• Primary Number

• Start Conversation button

• Search in Conversation option

• Mute Contact option

• More Options menu:

  • Edit Contact (Outlook contacts only)

  • Add to Favorite

  • Delete Contact (Outlook contacts only)

Tabs in Details Panel

• Overview - General information and contact details.

• Pinned - Displays pinned conversations with this contact (if any).

• Groups - Displays group conversations that include this contact (if any).

• Notes - Personal notes about the contact.

Recent Calls/Voicemail

The Recent Calls tab helps you view and manage your call history. The content of this tab changes depending on whether Teams Calling is enabled for your account.

• If Teams Calling is enabled → Tab is labelled Recent Calls.

• If Teams Calling is not enabled → Tab is labelled Voicemails.

Landing Page

On the landing page, you will see:

• A tag option on the top right.

• Five sub-tabs:

  1. All Calls

  2. Incoming Calls

  3. Outgoing Calls

  4. Missed Calls

  5. Voicemails

Each sub-tab displays your calls in a table format with the following five columns:

1. Name - Caller's name if saved as a contact, otherwise the phone number.

2. Type - Indicates whether the call was Incoming, Outgoing, or Missed.

3. Duration - Length of the call.

4. Date & Time - Displays in Month Date, Year format (e.g., Sep 15, 2025). The time zone and time format follow your system settings.

5. Source - Identifies where the call originated:

   • Mobile - Calls made from the MultiLine mobile app.

   • Others - Calls from all other sources.

Additional features on the landing page:

• Search - Allows you to search contacts associated with calls.

• Pagination - Each page displays 10 records by default. You can expand to show 25, 50, or 100 records.

Call Details Panel (4th Panel)

Clicking on a call record opens the Call Details view in the right-hand (4th) panel.

• Caller Name and Number - Displays saved contact name with number, or "Unsaved Number" if not in your contacts.

• Start Conversation - Begin a new conversation with the caller.

• Mute - Available only for saved contacts to mute notifications.

• More Options (⋯) - Options differ based on whether the number is saved:

  • For Unsaved Numbers:

    • Add to Contacts

    • Add to Existing Contact

  • For Saved Contacts:

    • Edit Contact

    • Add Tag

    • Add Favorite

    • Delete Contact

Call History Section

Shows the call log with this contact, including:

• Date & time of each call

• Whether the call ended or was missed

• Duration of each call

Contact Details Section

Displays additional information about the contact (if saved):

• Company

• Phone numbers

• Email addresses

Notes Section

Contains any notes recorded for this contact.

Voicemail

The Voicemails tab is displayed if Teams Calling is not enabled for your account. In this mode, the landing page shows a list of voicemail records with the same layout and columns used in Recent Calls:

Name - Contact name if saved, otherwise phone number.

Type - Always marked as Voicemail.

Duration - Length of the voicemail recording.

Date & Time - In Month Date, Year format (timezone and time format follow system settings).

Source - Shows the origin of the voicemail (e.g., Mobile for voicemails from the MultiLine mobile app, Others for all else).

Voicemail Details Panel (4th Panel)

Clicking on a voicemail record opens the Voicemail Details view in the 4th panel.

Voicemail Playback

The voicemail recording is available with standard playback controls (play, pause, seek, volume).

Transcription (Optional)

If the Voicemail Transcription feature is enabled for your account, the panel will display a text transcription of the voicemail message beneath the audio player.

Contact Actions

Contacts accessed via 4^th panel will display different actions for saved and unsaved numbers.

Saved Contact will display:

• Start conversation

• Mute notifications

• More Options (Edit Contact, Add Tag, Add Favorite, Delete Contact).

Unsaved Numbers will display:

• Start conversation

• More Options includes Add to Contacts or Add to Existing Contact.

Retention

• Voicemails cannot be manually deleted.

• They are automatically removed from the UI after the pre-defined retention period set by your organization's policy.

Settings

The Settings section allows you to personalize your experience, configure how contacts are displayed, and access important information about the app. Settings are divided into four sub-sections: Appearance, Contact Settings, General, and Help.

Appearance

Customize how m-Connect looks on your device:

• Theme - Choose between:

  • Light - Bright background with dark text.

  • Dark - Dark background with light text.

  • System Default - Follows your operating system's theme preference.

Contact Settings

Control how contacts are displayed and sorted:

• Sorting Order - Sort contacts by First Name or Last Name.

• Display Order - Choose how names are shown:

  • First Name Last Name (e.g., John Smith)

  • Last Name, First Name (e.g., Smith, John)

General

General settings and app information:

• Location - Required for E911 emergency services. Users must provide their location details here.

• Client Version - Displays the version of the m-Connect app currently installed.

• Terms & Privacy Policies - Links to the organization's terms of service and privacy policy documents.

Help

Access support information:

• Phone Number - Contact number for support.

• Email Address - Email support contact.

• Knowledge Base URL - Link to the online knowledge base for FAQs and troubleshooting.

Bulk Messaging

Bulk Messaging allows m-Connect users to deliver a message to several recipients simultaneously. Messages can be sent in bulk via WhatsApp using the desktop or mobile Teams application.

Pre-Requisites

1. The Bulk Messaging feature must be enabled for both the organization and user from the Movius Management Portal.

2. WhatsApp social messaging must be enabled for the organization and user.

3. Picture messages on WhatsApp must be enabled for the organization and user.

Overview

1. m-Connect uses Outlook-synced distribution lists to send messages.

2. Lists with at least 100 contacts qualify for bulk messaging.

3. Bulk Messages support both text and images.

4. Formatting options include bold, italics, and more.

5. Messages can be scheduled ahead of time.

6. Scheduled messages can be edited or deleted before they're sent.

7. Each message has individual status tracking.

8. Bulk messages appear in existing WhatsApp chats or create new ones if none exist.

9. Thread order isn't affected; new threads remain hidden unless replied to or messaged again.

10. Sent messages sync with MultiLine mobile and Movius apps.

11. Distribution Lists are synced from Outlook and shown in Contacts.

12. You can create distribution lists on Contacts tab; they're saved to Outlook.

Composing Bulk Messages

1. To send a message, go to the MultiLine Messaging app.

2. Click the Start Conversation icon.

3. Select Bulk Message option from drop down.

4. Select a distribution list to send a bulk message. The distribution list is unavailable for selection if it exceeds the maximum recipient limit for sending messages.

5. Contacts in the distribution list that do not have a phone number will be highlighted, and those missing numbers will be flagged for updates.

6. Type your message or choose a picture in the compose field to send to the distribution list. Use contact name variable to address user by their name.

Scheduling Bulk Messages

To schedule a message, compose your message and select the dropdown next to the send button.

Select Date & Time and click on 'Schedule Message' on the pop up.

Scheduled messages appear as gray bubbles in the conversation thread and can be edited by hovering over them. Date & Time of Schedule will be displayed over message.

At the designated delivery time, status 'Sending message...' will appear above messages.

When all messages have been processed, the status updates to Sent, and a single tick appears on the message bubble.

A red information icon will appear next to the sent status if certain messages fail to deliver.

Status Tracking

Click on 'Info' icon on sent messages.

The delivery status for each message will be shown in a pop-up window.

• Delivery pending

• Send

• Delivered

• Read

• Failed

Distribution List Management

The Distribution List will be synchronized from Outlook, it can be updated or deleted from Outlook and will be synchronized with m-Connect app.

Users can create new distribution list from Contacts tab in Outlook.

Distribution List tab will display the Name, Number of Participants and Source of DL.

• Clicking on a distribution list on contact page will open Details on 4^th panel.

• DL name and count of participants will be displayed in 4^th panel.

• Start conversation will direct user to Bulk Message compose screen, if conversation already exists user will be directed to existing thread.

• Clicking on Search will direct user to Bulk Message conversation search in 4^th panel.

• User can switch the numbers on a contact if they have multiple numbers in a contact.

• User can search the participants of the DL by name.

• Pinned messages section will display the messages that were pinned on bulk message thread.

• Utilize Notes section to document any information about the DL or contacts.

Multiline Calling in Microsoft Teams

The MutiLine voice integration allows for making and receiving calls with a MultiLine number directly within Microsoft Teams.

Features

Let's look at voice capabilities with Multiline integrated into Microsoft Teams.

Overview

• Integration with Teams Calling Features: Multiline leverages Teams calling capabilities, seamlessly integrating with the native dialer in Microsoft Teams. Users can search for contacts in Exchange by name to initiate calls, including the ability to dial unsaved numbers.

• Assigned MultiLine Work Numbers: The work number is displayed on the Teams dialer page, ensuring clear identification and accessibility for users.

• Calling Options: Users have the flexibility to make calls to both external numbers and internal users within the organization, facilitating comprehensive communication capabilities.

• Voicemail Forwarding: Users can easily forward calls to voicemail by adjusting the default settings directly from the dialer screen. (make sure we are providing instructions for MultiLine voicemail, not Teams voicemail)

Calling

First, users go to the usual calling app in Teams. The interface is familiar, however, when MultiLine is enabled, the Work number will display below the dialer.

As the user types a name or number into the field above the dialer, after 3 characters, matching contacts will start to be displayed.

Voicemail

To listen to voicemail, select Voicemail from the History menu.

Select the log to access the Details panel, and then the Play icon to listen to the message.