What Admin Roles are in Management Portal?

When using this help center, you may see instructions that tell you you require a specific "Role". Roles describe activities an admin has access to in the portal. Below are a list of all the Roles which exist in the Management Portal.

List of Admin Roles

RoleDescription
AccountsThis privilege allows an administrator to View user accounts; Invite new users; Edit and Move, Delete existing accounts, and Filter.
Accounts Bulk OperationsThis privilege allows an administrator to Invite, Edit, and Delete multiple user accounts at once based on Filter results. 
AdministratorsThis privilege allows an administrator to View all other Administrators; Create new Administrator IDs; Edit existing information for other Administrators or Delete an existing Administrator ID.
API UsersThis privilege allows an administrator to View user accounts; Create new API users; Edit and Delete existing API users.
Reports

This privilege contains three main categories such as View, Download and ADK APIs 

Options under ADK APIs

  • Call recording shows the recorded calls.
  • Message logging shows the recorded messages.
  • SMS Opt-In

Options applicable for View & Download

  • Consumption Metrics – are usage charts summarized for that organization.
  • User Metrics – is a summary of usage across users in that organization.
  • Administrator Activity – shows the Administrator’s activities on the portal.
  • Activities – are the detailed records (Movius CDRs) around the activity. As this is highly sensitive data, only authorized users should have access to this privilege.
  • Call recording shows the recorded calls.
  • Message logging shows the recorded messages.
  • SMS Opt-In

Setup

This section grants the following admin permissions:

Edit permissions:

  • Company Profile – Provides Company details.
  • Invitation Templates – Provides options for SMS and Email Invitation templates.
  • Manage Alerts – Provides options for the Alerts to Administrators.
  • Domain Restriction – Provides the ability to restrict invitation access to domains.
  • Application Version – Provides details about the MultiLine application.
  • Two Factor Authentication – Provides an additional layer of security to control suspicious login activity.
  • Webhook Events
  • Number Management – Provides the options for managing the numbers allocated to an organization.
  • User Permissions – Provides the ability to define features available on the application.
  • Feature Settings – Mobile Recording (Call Recording & Message Logging) – Provides options around Mobile Recording. 
  • Messages – Synchronization & Multimedia Messages.
  • SMS Opt-In – Allows access to the Call and SMS recordings using the ADK.
  • In-App Messaging
  • Branding – Portal & Mobile App.

View Permissions

  • Company Profile – Provides Company details.
  • Invitation Templates – Provides options for SMS and Email Invitation templates.
  • Manage Alerts – Provides options for the Alerts to Administrators.
  • Domain Restriction – Provides the ability to restrict invitation access to domains.
  • Application Version – Provides details about the MultiLine application.
  • Two Factor Authentication – Provides an additional layer of security to control suspicious login activity.
  • Webhook Events
  • Number Management – Provides the options for managing the numbers allocated to an organization.
  • User Permissions – Provides the ability to define features available on the application.
  • Feature Settings – Manage Recording (Call Recording & Message Logging) - Provides options around Mobile Recording. 
  • Messages – Synchronization & Multimedia Messages.
  • SMS Opt-InAllows access to the Call and SMS recordings using the ADK.
  • In-App Messaging

Roles and Privileges

This section grants the following admin permissions:

  • View all the roles; 
  • Create a new role; 
  • Edit an existing role;
  • Delete an existing role.

HelpThis grants permissions to admins to View or Edit contents in the Help section.
Profile

This section grants the following admin permissions:

  • View Administration Profiles and Sub-Organizations
  • Edit Administration Profiles and Sub-Organizations
  • Create Sub-Organization
  • Delete Sub-\Organizations