What Admin Roles are in Management Portal?

When using this help center, you may see instructions that tell you you require a specific "Role". Roles describe activities an admin has access to in the portal. Below are a list of all the Roles which exist in the Management Portal.

List of Admin Roles

RoleDescription
AccountsThis privilege allows an administrator to View user accounts; Invite new users; Edit and Move and Delete existing accounts.
AdministratorsThis privilege allows an administrator to View all other Administrators; Create new Administrator IDs; Edit existing information for other Administrators or Delete an existing Administrator ID.
API UsersThis privilege allows an administrator to View user accounts; Create new API users; Edit and Delete existing API users.
Reports

This privilege contains three main categories such as View, Download and ADK APIs 

Options under ADK APIs

  • Call recording shows the recorded calls.
  • Message logging shows the recorded messages.
  • SMS Opt-In

Options applicable for View & Download

  • Consumption Metrics – are usage charts summarized for that organization.
  • User Metrics – is a summary of usage across users in that organization.
  • Administrator Activity – shows the Administrator’s activities on the portal.
  • Activities – are the detailed records (Movius CDRs) around the activity. As this is highly sensitive data, only authorized users should have access to this privilege.
  • Call recording shows the recorded calls.
  • Message logging shows the recorded messages.
  • SMS Opt-In

Setup

This section grants the following admin permissions:

Edit permissions:

  • Company Profile – Provides Company details.
  • Invitation Templates – Provides options for SMS and Email Invitation templates.
  • Manage Alerts – Provides options for the Alerts to Administrators.
  • Domain Restriction – Provides the ability to restrict invitation access to domains.
  • Application Version – Provides details about the MultiLine application.
  • Two Factor Authentication – Provides an additional layer of security to control suspicious login activity.
  • Webhook Events
  • Number Management – Provides the options for managing the numbers allocated to an organization.
  • User Permissions – Provides the ability to define features available on the application.
  • Feature Settings – Mobile Recording (Call Recording & Message Logging) – Provides options around Mobile Recording. 
  • Messages – Synchronization & Multimedia Messages.
  • SMS Opt-In – Allows access to the Call and SMS recordings using the ADK.
  • In-App Messaging
  • Branding – Portal & Mobile App.

View Permissions

  • Company Profile – Provides Company details.
  • Invitation Templates – Provides options for SMS and Email Invitation templates.
  • Manage Alerts – Provides options for the Alerts to Administrators.
  • Domain Restriction – Provides the ability to restrict invitation access to domains.
  • Application Version – Provides details about the MultiLine application.
  • Two Factor Authentication – Provides an additional layer of security to control suspicious login activity.
  • Webhook Events
  • Number Management – Provides the options for managing the numbers allocated to an organization.
  • User Permissions – Provides the ability to define features available on the application.
  • Feature Settings – Manage Recording (Call Recording & Message Logging) - Provides options around Mobile Recording. 
  • Messages – Synchronization & Multimedia Messages.
  • SMS Opt-InAllows access to the Call and SMS recordings using the ADK.
  • In-App Messaging

Roles and Privileges

This section grants the following admin permissions:

  • View all the roles; 
  • Create a new role; 
  • Edit an existing role;
  • Delete an existing role.

HelpThis grants permissions to admins to View or Edit contents in the Help section.
Profile

This section grants the following admin permissions:

  • View Administration Profiles and Sub-Organizations
  • Edit Administration Profiles and Sub-Organizations
  • Create Sub-Organization
  • Delete Sub-\Organizations