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- What is MultiLine?
- About Movius for BlackBerry
- Find and use your invitation
- Get started with Calling
- Call Settings: Set Data or Minutes calling modes
- Get started with Messaging
- Get started with Movius for BlackBerry Contacts
- Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
- Get started with MultiLine Voicemail
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- What is MultiLine?
- About MultiLine for Intune
- Find and use your invitation
- Get Started with Contacts
- Call Settings: Set Data or Minutes calling modes
- Get started with Calling
- Get started with Messaging
- Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
- Get started with MultiLine Voicemail
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- About MultiLine for Salesforce
- Activate MultiLine for Salesforce
- Calling in MultiLine for Salesforce
- Messaging in MultiLine for Salesforce
- Tagging calls and texts with Opportunity
- Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
- MultiLine for Salesforce Softphone Calling Modes
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- Quick Start Guide: MultiLine Desktop
- Get Started with MultiLine Desktop (Detailed Feature Tour)
- Activate MultiLine Desktop
- MultiLine Desktop Login with Single Sign On
- MultiLine Desktop Login without Single Sign On (SSO)
- Calls in MultiLine Desktop
- Messages and group messaging in MultiLine Desktop
- Contacts in MultiLine Desktop
- Voicemail in MultiLine Desktop
- MultiLine Desktop Support
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- How does MultiLine provide a second number?
- What devices does MultiLine work on?
- Will I see missed calls when my Business Hours are set?
- Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
- Can a call switch from using WiFi to minutes during an ongoing call?
- Does MultiLine use my personal phone plan's minutes and data?
- Will using MultiLine increase my personal mobile bill?
- How do I purchase a subscription for MultiLine?
- Why do I see a number I don't recognize in my personal call log or outbound call screen?
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- If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
- Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
- If I block a number on mobile, will the number be blocked in MultiLine Desktop?
- How can I get my local contacts back after switching to Exchange? Can I switch my email used?
- Can I change my ringtone in MultiLine Desktop?
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- Why is there a blue BlackBerry floating icon in the Movius app?
- When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
- Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
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- Does MultiLine access my personal WhatsApp?
- Can all the messages I send and receive using the WhatsApp connector be recorded?
- Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
- Do opt-in requests time out?
- Why can't I add someone from a different department to my WhatsApp group chat?
- What is my client's experience when we use the WhatsApp messaging connector?
- Can I WhatsApp between MultiLine users in the app?
- Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
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- How do I contact support?
- How do I solve call quality issues, dropped calls, or connection errors?
- Why is my phone not "waking up" to notify me I received a MultiLine SMS?
- When I make or receive calls, why do I see a number that I do not recognize?
- Why is my ringtone different in Minutes mode than Data mode?
- Why aren't my clients seeing my MultiLine number as my caller ID?
- How do I update my MultiLine app?
- How do I find my MultiLine app version number?
- I reinstalled MultiLine, but lost my invitation. What should I do?
- Error: Current version is not supported, please upgrade to latest version from Play store/ App store
- Error: Invalid Company / Org ID. Please try again.
- Why am I prompted to "Press any key" when using Minutes mode?
- Still receiving MultiLine calls after deleting the app
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- I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
- Someone accidentally rejected the opt-in request I sent. What do we do?
- Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
- Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
- Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
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- MultiLine for Intune says I need to install Company Portal, but I already have it?
- Can't email Support
- How to uninstall the Workspace/Company Portal
- I synced my contacts with an Exchange server, why don't I see any contacts in the list?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
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- Create user permissions
- Managing Email Domain Restrictions for MultiLine Invitations
- Customize email invitations
- Guide to updating invitations for simplified onboarding
- Customize SMS invitations
- Send MultiLine Invitations (Add users)
- Search users and view invitation status
- Move users
- Suspend a user
- Delete user and release, reserve, or forward calls
- Manage Webhook Events
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- MultiLine for Salesforce Product Document
- MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
- MultiLine for Salesforce Installation Guide for MultiLine Admins
- End-User Guide: Get started with MultiLine for Salesforce
- MultiLine for Salesforce | Troubleshooting
- MultiLine for Salesforce | FAQ
- Admin Guide: Upgrade and register MultiLine for Salesforce
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- Movius for BlackBerry Product Document
- Movius for BlackBerry Installation for MultiLine Admins
- Add Movius for BlackBerry to BlackBerry Control
- Configure policy settings for Movius for BlackBerry in Good Control
- Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
- Installation Guide: Deploy Movius for BlackBerry using Good Control
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- Microsoft Teams Product Guide
- Enterprise Guide: Microsoft Teams Integration - Movius System Configurations
- Enterprise Guide: Microsoft Teams Integration - Metaswitch Perimeta Licensing and Configurations
- Enterprise Guide: Microsoft Teams Integration - Licensing and configuration
- MultiLine Admin Guide: Enable Microsoft Teams for a user
- User Guide: Microsoft Teams Integration
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- WhatsApp Messaging Connector Product Document
- Full E2E flow of WhatsApp Messaging Connector Enablement
- Register a Facebook for Business Account and complete business verification
- Submit brand information required to register Enterprise with Twilio
- Grant Twilio required permissions in Business Manager
- Requesting custom WhatsApp Messaging Connector Templates
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- MultiLine Mobile App Product Document
- MultiLine Desktop Product Document
- Movius for BlackBerry Product Document
- MultiLine for Salesforce Product Document
- MultiLine for Intune Product Document
- WhatsApp Messaging Connector Product Document
- Microsoft Teams Product Document
- Store and Forward with Digital Safe Product Document
- Messaging Opt-In Flow Product Document
- Redaction Product Document
- Arya: Providing Call Quality Feedback Product Document
- MultiLine FLINT Product Document
- Movius Hosting and Delivery Policies
- Guide to using the Help Center
- How to join the MultiLine beta testing program
- Where are the API Docs?
Manage Admin Accounts
Articles
Create Admin Roles in Management Portal
Read this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins.
What Admin Roles are in Management Portal?
Read this to see the list of all the activities that can be added to Roles. Roles define which activities an admin has access to in the portal.
Invite Admins to Management Portal
Read this for instructions on adding admins to the Management Portal.
Connect MultiLine to an external application via API user
How an Admin can Add API User
Resend invitations to Management Portal Admins
Read this to learn how to resend invitations to admins if they lose theirs or have trouble logging in.
Delete or suspend an Admin account
How to delete an admin account
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