Read this to learn how to suspend a MultiLine account.
In case a user is misusing the app or is doing activities not allowed by the organization, MultiLine gives the account owner the option of suspending the user’s number.
Before you Start
- An admin must have "Accounts" Privilege in their Role in the organization to do these instructions. See What Admin Privileges are in Management Portal?.
Suspend the user
- Go to the Account tab and search for the user by Name/Email/MultiLine/Device Number.
- Click the entry to expose the dropdown menu, then click the Edit Line icon.
- Select the check box for Account Suspended and click Save.
The user is suspended
You can unsuspend the user by unchecking the box at any time. Or you can delete the user.