Suspend a user

Read this to learn how to suspend a MultiLine account. 


In case a user is misusing the app or is doing activities not allowed by the organization, MultiLine gives the account owner the option of suspending the user’s number.

Before you Start

Suspend the user

  1. Go to the Account tab and search for the user by Name/Email/MultiLine/Device Number.
    Accounts Screen Showing Search
  2. Click the entry to expose the dropdown menu, then click the Edit Line icon.
    Edit line icon at the far right of the drop-down menu
  3. Select the check box for Account Suspended and click Save.

The user is suspended

You can unsuspend the user by unchecking the box at any time. Or you can delete the user. 

About this Article
  • Created: 10/25/2021 4:35 pm EDT
  • Last updated: 07/21/2023 10:53 am EDT