Knowledge Base Logo

MultiLine

  • Contact Us
  • Login
  • Home
  • Glossary
  • Using MultiLine
    • Get started: MultiLine
      • What is MultiLine?
      • Find and use your invitation
      • Get started with Calling
      • Call Settings: Set Data or Minutes calling modes
      • Get started with Messaging
      • Get started with Contacts
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • Using MultiLine Voicemail
    • Calls
      • Making Calls
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • About Call Icons
      • Click-to-Dial numbers and conference codes
      • About Caller ID
    • Messages and Voicemail
      • Using MultiLine voicemail
      • Sending and replying to SMS
      • Sending and replying to WhatsApp Messages
      • Getting consent to message using SMS Opt-In flow
      • Getting consent to message using WhatsApp Opt-In Flow
      • Sending Picture Messages
    • Contacts
      • Using MultiLine Contacts list
      • Searching, Viewing, and Editing Contacts
      • Adding or Updating a Contact
      • Using Exchange Contacts
    • Settings
      • Edit ringtone and notification preferences
      • Set passcode
      • Set E911 address (US Only)
      • Block a number
      • Set the default country calling code
    • Desktop
      • Quick Start Guide: MultiLine Desktop
      • Calls in MultiLine Desktop
      • Messages and group messaging in MultiLine Desktop
      • Contacts in MultiLine Desktop
      • Voicemail in MultiLine Desktop
      • MultiLine Desktop Support
    • Integrations
      • Using MultiLine for Intune
      • Using Movius for BlackBerry
      • Using MultiLine for Salesforce
      • Using MultiLine for WhatsApp messaging
      • Using Movius PBX Integration
      • Using Microsoft Teams Integration
    • FAQ
  • Using Movius for BlackBerry
    • Get Started: Movius for BlackBerry
      • What is MultiLine?
      • About Movius for BlackBerry
      • Find and use your invitation
      • Get started with Calling
      • Call Settings: Set Data or Minutes calling modes
      • Get started with Messaging
      • Get started with Movius for BlackBerry Contacts
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • Get started with MultiLine Voicemail
    • Calls
      • Making Calls
      • Click-to-Dial numbers and conference codes
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • About Call Icons
      • About Caller ID
    • Messages and Voicemail
      • Sending and replying to SMS
      • Sending and replying to WhatsApp Messages
      • Using MultiLine Voicemail
      • Getting consent to send SMS or WhatsApp messages
      • Sending Picture Messages
    • Contacts
      • Using MultiLine with BlackBerry Contacts
      • Searching, Viewing, and Editing Contacts
      • Adding or Updating a Contact
    • Settings
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
    • Movius for BlackBerry FAQ
  • Using MultiLine for Intune
    • Get Started: MultiLine for Intune
      • What is MultiLine?
      • About MultiLine for Intune
      • Find and use your invitation
      • Get started with Contacts
      • Get started with Calling
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • Get started with Messaging
      • Get started with MultiLine Voicemail
    • Calls
      • Making Calls
      • Click-to-Dial numbers and conference codes
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
      • About Call Icons
      • About Caller ID
    • Messages and Voicemail
      • Sending and replying to WhatsApp Messages
      • Sending and replying to SMS
      • Getting consent to send SMS or WhatsApp messages
      • Using MultiLine Voicemail
    • Contacts
      • Adding or Updating a Contact
      • Searching, Viewing, and Editing Contacts
      • Using MultiLine with Exchange Contacts
    • Settings
      • Call Settings: Set Data or Minutes calling modes
      • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
    • MultiLine for Intune FAQ
  • Using MultiLine for Salesforce
    • About MultiLine for Salesforce
    • Activate MultiLine for Salesforce
    • Calling in MultiLine for Salesforce
    • Messaging in MultiLine for Salesforce
    • Tagging calls and texts with Opportunity
    • Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
    • MultiLine for Salesforce Softphone Calling Modes
  • Using MultiLine for Social Messaging
    • Using MultiLine for WhatsApp Messaging
      • MultiLine for WhatsApp FAQ
      • About MultiLine for WhatsApp Messaging
      • Getting consent to message using WhatsApp Opt-In Flow
      • Using WhatsApp Messaging
    • Using MultiLine for WeChat Messaging(BETA)
      • About WeChat Messaging Channel
      • WeChat FAQ
  • Using MultiLine for Microsoft Teams
    • Add MultiLine Messaging App to Teams
    • Send Messages using MultiLine Messaging App for Microsoft Teams
  • Using MultiLine Desktop
    • Quick Start Guide: MultiLine Desktop
    • Get Started with MultiLine Desktop (Detailed Feature Tour)
    • Activate MultiLine Desktop
    • MultiLine Desktop Login with Single Sign On
    • MultiLine Desktop Login without Single Sign On (SSO)
    • Calls in MultiLine Desktop
    • Messages and group messaging in MultiLine Desktop
    • Contacts in MultiLine Desktop
    • Voicemail in MultiLine Desktop
    • MultiLine Desktop Support
  • FAQ
    • General FAQ
      • How does MultiLine provide a second number?
      • What devices does MultiLine work on?
      • Will using MultiLine increase my personal mobile bill?
      • What type of numbers does MultiLine support?
      • What languages are supported?
      • How do I purchase a subscription for MultiLine?
    • Calls FAQ
      • Will I see missed calls when my Business Hours are set?
      • Can a call switch from using WiFi to minutes during an ongoing call?
      • Does MultiLine use my personal phone plan's minutes and data?
      • Why do I see a number I don't recognize in my personal call log or outbound call screen?
      • Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
    • International Calling and Texting FAQ
      • How do I avoid roaming costs when I'm traveling for work?
    • Messages FAQ
      • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
    • Contacts FAQ
      • Why does MultiLine request access to Contacts?
      • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
    • Privacy FAQ
      • How does MultiLine protect my privacy?
      • Why does MultiLine request access to Contacts?
      • Why does MultiLine request access to Location?
      • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
      • What is your Privacy Policy and CPNI Policy?
    • Voicemail FAQ
      • Why is there a MultiLine voicemail in my personal voicemail inbox?
      • Why am I prompted to "Press any key" when using Minutes mode?
    • Spam
      • Does MultiLine protect against spam?
      • How can I reduce unwanted calls and texts?
    • Desktop FAQ
      • If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
      • If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
      • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
      • If I block a number on mobile, will the number be blocked in MultiLine Desktop?
      • How can I get my local contacts back after switching to Exchange? Can I switch my email used?
      • Can I change my ringtone in MultiLine Desktop?
    • Movius for BlackBerry FAQ
      • Why is there a blue BlackBerry floating icon in the Movius app?
      • When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
      • Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
    • MultiLine for Intune FAQ
      • Why do I need to install Company Portal?
      • What information can my organization see when I enroll my device in Intune?
      • Why do I need to install Microsoft Authenticator?
      • Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
    • MultiLine for WhatsApp FAQ
      • Does MultiLine access my personal WhatsApp?
      • Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
      • Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
      • Do opt-in requests time out?
      • Why can't I add someone from a different department to my WhatsApp group chat?
      • What is my client's experience when we use the WhatsApp messaging channel?
      • Can I WhatsApp between MultiLine users in the app?
      • Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
    • MultiLine for WeChat FAQ
      • Does MultiLine access my personal WeChat?
      • Can all the messages I send and receive using MultiLine for WeChat be recorded?
      • Can MultiLine users initiate a WeChat conversation?
  • Need Help?
    • General
      • How do I contact support?
      • How do I solve call quality issues, dropped calls, or connection errors?
      • Why is my phone not "waking up" to notify me I received a MultiLine SMS?
      • When I make or receive calls, why do I see a number that I do not recognize?
      • Why is my ringtone different in Minutes mode than Data mode?
      • Why aren't my clients seeing my MultiLine number as my caller ID?
      • How do I update my MultiLine app?
      • How do I find my MultiLine app version number?
      • I reinstalled MultiLine, but lost my invitation. What should I do?
      • Error: Current version is not supported, please upgrade to latest version from Play store/ App store
      • Error: Invalid Company / Org ID. Please try again.
      • Emergency numbers 911 and 988
      • Still receiving MultiLine calls after deleting the app
    • Activation
      • What is my Organization ID? What is my username and password?
      • Error: Invalid Company/Org ID. Please try again
      • How do I reonboard MultiLine after deleting the app?
    • Desktop
      • How do I get my credentials for MultiLine Desktop?
      • Error: No Numbers Available
      • Error: Sorry! You have not accepted E911 Terms and conditions
      • Why am I asked to sync my contacts again?
      • Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
    • WhatsApp Connector
      • I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
      • Someone accidentally rejected the opt-in request I sent. What do we do?
      • Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
      • Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
      • Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
    • Intune Integration
      • MultiLine for Intune says I need to install Company Portal, but I already have it?
      • Can't email Support
      • How to uninstall the Workspace/Company Portal
      • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
      • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
    • BlackBerry Integration
      • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
      • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
    • Guide to using the Help Center
  • MultiLine Admin: Using Movius Management Portal
    • Getting Started
      • Install Guide: MultiLine Apps
      • End User Migration Guide from Movius to BlackBerry to MultiLine for Intune
      • About Movius Management Portal Single Sign On
    • Manage Profile and Organization
      • Dashboard
      • Manage (Add, Edit, or Delete) Organizations
      • Navigate Organizations
      • Edit Administrator profile
      • Log out of Management Portal
    • Manage Branding Customization
      • Customize the mobile app
    • Manage Admin Accounts
      • Create Admin Roles in Management Portal
      • What Admin Roles are in Management Portal?
      • Invite Admins to Management Portal
      • Connect MultiLine to an external application via API user
      • Resend invitations to Management Portal Admins
      • Delete or suspend an Admin account
    • Manage Numbers
      • Number Management
      • Number Status and Actions
      • Manage Reserved Numbers
      • Withdraw Unused Numbers
      • Number Utilization
    • Manage User Accounts and Invitations
      • Create user permissions
      • Managing Email Domain Restrictions for MultiLine Invitations
      • Customize email invitations
      • Guide to updating invitations for simplified onboarding
      • Customize SMS invitations
      • Send MultiLine Invitations (Add users)
      • Search users and view invitation status
      • Move users
      • Suspend a user
      • Delete user and release, reserve, or forward calls
      • Manage Webhook Events
    • Manage Feature Settings
      • About Redaction (Enforce lexicon policy)
      • Enable Messaging Opt-In Policy
      • Enable Mobile Recording
      • Enable Picture Messaging
      • Enable Group Messaging
      • Edit message to users for undelivered multimedia message
      • Manage In-App Notifications
      • Enable Two Factor Authentication (2FA) for Admins
      • Set up Admin Alerts
      • Set allowed applications
    • Manage Reporting and Metrics
      • Managing reports for Enterprise-wide MultiLine usage
      • Managing MultiLine usage reports by user
      • Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
      • Managing reports on MultiLine Admins
    • Manage WhatsApp Messaging Connector
      • Enable WhatsApp Messaging for users
      • Pull WhatsApp Message Reports
    • Manage Microsoft Teams Connector
      • Enable Microsoft Teams for a user
    • Manage MultiLine Desktop
      • Guide to onboarding users for MultiLine Desktop
    • Manage MultiLine for Salesforce
      • MultiLine for Salesforce Installation Guide for MultiLine Admins
    • Manage PBX Connector
      • Enable PBX phone for a user
    • Need Help?
      • Log into Management Portal
      • What onboarding materials exist for new users?
      • Is it possible to add multiple administrators to the Management Portal?
      • How do I help a user that loses their Activation password?
  • Release Notes
    • Release Notes
    • Product and Service Notifications
    • Product News
    • Help Center News
  • How-To Videos
    •  iOS How-To Videos
    •  Android How-To Videos
    •  Management Portal How-To Videos
  • Full PDF Download
  • Home

Product News and Release Notes

Find out what's new in MultiLine Apps and the Movius Platform.

Note: "Server Release Notes" are now "Movius Platform Updates" and have moved to their own category.

Release Notes (6)

  • Release Notes | MultiLine for Salesforce | Jan 14
  • Release Notes | App | 3.5
  • Release Notes | MultiLine for Salesforce | Oct 21st
  • Release Notes | App | Version 3.4
  • Release Notes | App | Version 3.3
  • See More

Product and Service Notifications (12)

  • December | Platform Updates
  • November Platform Updates
  • October Platform Updates
  • Lavender HF-1 | Platform Update
  • Lavender | Platform Update
  • See More

Product News (1)

  • Click-to-Dial Conference Bridge Support on iOS 15.4

Help Center News (3)

  • January 2023 Help Center Updates
  • December 2022 Help Center Updates
  • November 2022 Help Center Updates
About this Article
  • Created: 02/06/2023 5:14 am EST
  • Last updated: 02/06/2023 5:14 am EST
Related Articles
Was this article helpful?
Most Popular
  • Get started: MultiLine
  • Why is my phone not "waking up" to notify me I received a MultiLine SMS?
  • What is MultiLine?
  • Sending and replying to WhatsApp Messages
  • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
  • See more...
Recently Updated
  • Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
  • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
  • Why do I see a number I don't recognize in my personal call log or outbound call screen?
  • Does MultiLine use my personal phone plan's minutes and data?
  • Can a call switch from using WiFi to minutes during an ongoing call?
  • See more...
Copyright © 2022-2023 Movius. All rights reserved.
facebook-icon linkedin-icon twitter-icon

Subscribe for Updates

Cancel