What is my client's experience when we use the WhatsApp messaging channel?

The contact will receive the messages natively in their WhatsApp application. 

  • Your account will be associated with a branded business profile for the client to view. 
    • The client can access the business profile by clicking the green check.
    • The user profile appears

      A screenshot of a cell phone

Description automatically generated
  • Messages you send will include your name at the start, as set up by your administrator (Example: "Melanie"):

About this Article
  • Created: 11/02/2021 9:59 am EDT
  • Last updated: 12/09/2022 7:26 pm EST