Read on to learn how to search, view, and download reports on MultiLine usage by activity, including voice, messages, and data.
Overview
The Activities pages will allow you to search and download MultiLine calls and messages. You can view detailed metrics on usage of voice, messages, and data in your organization.
Before you start
- An admin must have "Reports" Role in the organization to do these instructions. See What Admin Roles are in the Management Portal.
How to pull reports on MultiLine usage by Voice
- Go to Reports > Activities > Voice.
- Enter your Search Criteria:
Voice Search By
| Field | Description of Use |
|---|---|
| Call Type | Narrow your search to:
|
| Keywords | Search by Name, Email, or Device # |
| From/To | Narrow your search to calls from or to specific numbers |
| Date Range | Narrow your search to calls between a start and end date |
| Call Duration | Narrow your search within a minimum and maximum duration |
| Call Mode | Narrow your search to TDM or Data calls |
Example: Search Voice by Name
- Hover over grey icons beside date to see whether the call was incoming, outgoing, or went to voicemail
- Call Quality icons indicate whether the call was made over good (green icon) or poor signal (yellow icon).
How to pull reports on MultiLine usage by Messages
- Go to Reports > Activities > Messages.
- Enter your Search Criteria:
Messages activities
| Field | Description of Use |
|---|---|
| Type | Narrow your search to:
|
| Keywords | Narrow your search to Name, Email, Device #, or group id |
| From/To | Narrow your search to messages from or two specific numbers |
| Date Range | Narrow your search within a start date and end date |
| Mode | Narrow your search to messages sent over TDM or data |
Example: Search Messages by Name
- Hover over the grey icons in the Date column to see whether the message was incoming or outgoing
- For organizations with WhatsApp Connector enabled, you will see a green WhatsApp icon in the Date column to identify those messages. See Pull WhatsApp Message Reports.
How to pull reports on MultiLine usage by Data usage
- Go to Reports > Activites > Data
- Enter your Search Criteria.
Data activities
| Field | Description of Use |
|---|---|
| Keywords | Narrow your search to Name, Email, or MultiLine number |
| Date Range | Narrow your search within a start date and end date |
| Network Type | Narrow your search to Wi-Fi or Data network type |
| Data Consumed | Narrow your search between minimum and maximum MB or GB consumed |
| Application | Narrow to MultiLine usage or 3rd party app usage |
Example: Search by Data Consumed
Example Reports
Example Voice Report
Example Messages Report
