Managing reports on MultiLine usage by activity (Voice, Messaging, Data)


Read on to learn how to search, view, and download reports on MultiLine usage by activity, including voice, messages, and data. 

Overview

The Activities pages will allow you to search and download MultiLine calls and messages. You can view detailed metrics on usage of voice, messages, and data in your organization. 

Before you start 

How to pull reports on MultiLine usage by Voice

  1. Go to Reports > Activities > Voice.
  2. Enter your Search Criteria:

Voice Search By 

Field Description of Use
Call TypeNarrow your search to:
  • All calls
  • Calls received
  • Calls sent
  • Calls to voicemail
  • Dropped calls
KeywordsSearch by Name, Email, or Device #
From/ToNarrow your search to calls from or to specific numbers
Date RangeNarrow your search to calls between a start and end date
Call DurationNarrow your search within a minimum and maximum duration
Call ModeNarrow your search to TDM or Data calls

Example: Search Voice by Name

  • Hover over grey icons beside date to see whether the call was incoming, outgoing, or went to voicemail
  • Call Quality icons indicate whether the call was made over good (green icon) or poor signal (yellow icon).  

How to pull reports on MultiLine usage by Messages

  1. Go to Reports > Activities > Messages.
  2. Enter your Search Criteria: 

Messages activities

FieldDescription of Use
TypeNarrow your search to:
  • All messages
  • All sent messages
  • All received messages

WhatsApp enabled organizations

If you're in a WhatsApp enabled organization, you can choose from the following:

  • All messages
  • SMS sent
  • SMS received
  • All WhatsApp Messages
  • WhatsApp Messages sent
  • WhatsApp Messages received
KeywordsNarrow your search to Name, Email, Device #, or group id
From/ToNarrow your search to messages from or two specific numbers
Date RangeNarrow your search within a start date and end date
ModeNarrow your search to messages sent over TDM or data

Example: Search Messages by Name

  • Hover over the grey icons in the Date column to see whether the message was incoming or outgoing
  • For organizations with WhatsApp Connector enabled, you will see a green WhatsApp icon in the Date column to identify those messages. See Pull WhatsApp Message Reports.

How to pull reports on MultiLine usage by Data usage

  1. Go to Reports > Activites > Data
  2. Enter your Search Criteria. 

Data activities

FieldDescription of Use
KeywordsNarrow your search to Name, Email, or MultiLine number
Date RangeNarrow your search within a start date and end date
Network TypeNarrow your search to Wi-Fi or Data network type
Data ConsumedNarrow your search between minimum and maximum MB or GB consumed
ApplicationNarrow to MultiLine usage or 3rd party app usage

Example: Search by Data Consumed

Example Reports

Example Voice Report

Example Messages Report