Steps to install m-connect Chat in Microsoft Teams
Prerequisites and Permissions
Required Admin Roles
Teams Administrator or Global Administrator role in Microsoft 365
Access to Microsoft Teams Admin Center
Appropriate licensing (Microsoft 365 Business Basic/Standard/Premium or Enterprise)
Step 1: Access Teams Admin Center
Navigate to Microsoft Teams Admin Center https://admin.teams.microsoft.com/
Sign in with your administrator credentials
Step 2: Upload the Custom App Package
Navigate to Teams apps > Manage apps
Click Upload new app (or Upload button)
Select Upload
Browse and select the ZIP package file
Click Open to upload
Click on “this link” once upload completed
Application availability can be managed from this page.
Step 3: Providing Admin consent
Option 1: Through Teams Admin center (Recommended)
Navigate to Permissions tab
Click on “Grand admin consent” Highlighted
New login window will be opened, login with the admin account
Review the permission and click on “Accept”
Once accepted “Admin consent has been granted for some required permissions.” This message will be displayed in the apps page
Option 2: Through Consent URL
Open the URL to provide admin consent for the application.
https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id=38f48cd0-2809-418e-9519-4ab11669f4cd
Azure Tenant id where m-Connect Chat needs to be added
Client id of m-connect chat application: 38f48cd0-2809-418e-9519-4ab11669f4cd
Step 4: Update App Availability
On the same page (Manage App details page)
Click on Available to
Edit availability
Choose Everyone if the application should be available for all users and apply
Step 5: Admin consent through Teams App
Login to Microsoft Teams with the admin account ( https://teams.microsoft.com/v2/ for browser)
Navigate to Apps
Search for app “m-Connect Chat”
Add m-Connect Chat
Open The m-Connect Chat
Click on “Get Stared”
User can see a pop up which as for permission
Click on “Continue”
A new popup window for permission opens
Tick “Consent on behalf of your organization” and click on “Accept”
Application setup is done
Step 6: Verify Enterprise Application
Navigate to Azure Portal (https://portal.azure.com/)
Navigate to Microsoft Entra id -> Enterprise applications -> Select “MoviusConnect”
Select “Properties” under “Manage” section
Verify “Enabled for users to sign-in?” property is “Yes”
Verify “Assignment required” property is “No” (If all user should able to access the app)
Verify “Visible to users?” property is “Yes”
Save the property if changed
Step 7 - Login to MMP portal, navigate to Setup>Feature Setting>MS Teams and click on Get Started on Teams m-Connect Chat.
Step 8 - Enter the Tenant Id of Tenant where the Teams m-Connect Chat was added and click on Provision. Status will be updated to Provisioned.
After the previous steps are completed, MMP administrators will have the option to edite the tenant id by clicking on pencil icon next to status or disable the m-Connect Chat for their organization by switching off the toggle.
Step 9 - MMP administrators can then enable the m-Connect Chat application for accounts within their organization by turning on Teams MultiLine Messaging toggle.
- Teams m-Connect Chat can be turned on from account without user having to onboard the MultiLine mobile application.
- After the Subscriber logins to Teams m-Connect Chat for the first time, there status at account changes to Activated and line record gets created. Teams m-Connect Chat toggle is then moved at line level.
- Teams m-Connect Chat toggle can be turned off in order to disable the feature for user.
