Using MultiLine Microsoft Teams Connector

Topics on using MultiLine Microsoft Teams Connector, including sending messages.

Add MultiLine Messaging App to Teams

Read on to learn how to add the MultiLine Messaging App to Teams

Overview

To use the MultiLine Messaging app, you must first add the MultiLine Messaging App to Teams. 

Before you start 

  • MultiLine Messaging integration isn't configured by default; Movius and your IT admins must set up the integration on the backend for these instructions to work.

How to add MultiLine Messaging App to Teams

You need to add the MultiLine Messaging app to Microsoft Teams.

  1. Click here to add the app.
    Note: you can also click the ... icon in Microsoft Teams to search for 'MultiLine Messaging' and click to add.
  2. Right click the app and click Pin.
    Note: Pinning the app makes it easy for you to find and use every day!


You're done!

Click the MultiLine Messages icon whenever you want to use MultiLine Messaging in Teams.

Troubleshooting

Error: "The username or password you entered do not match. Please contact your Administrator."

Resolution: MultiLine Messages app requires authentication using the username and password associated with your Exchange account.

If you entered your credentials manually, double-check that you have used your Exchange account credentials and entered everything correctly. If you didn't see a screen to enter your credentials, please contact your IT administrator (not Movius support) There may be an error in the configuration. 

Error: "Error logging in. Please contact your Administrator."

Resolution: Contact your IT administrator (not Movius support). There may be an error in the configuration.

Send Messages using MultiLine Messaging App for Microsoft Teams

Read on to learn about messaging using the MultiLine Messaging App in Microsoft Teams. 

Overview

When your organization uses the MultiLine Messaging App in Microsoft Teams, you can message from your MultiLine number in Microsoft Teams.

When you message someone from Teams using the MultiLine Messaging app, they'll see your MultiLine number. If someone texts your MultiLine number, the text will be sent to your MultiLine app and Teams. 

Before you Start 

  • This app is not available by default; Movius and your IT admins must set up the application on the backend for this to work. 

How to send a message

The MultiLine Messaging tab is used for messaging. 

  1. Click the MultiLine messages icon MultiLine Utility Icon to access the app. 
  2. Click the   New Message icon.
  3. Add at least one participant. You can create a group message by adding multiple participants.
  4. Type your message in the bottom right
    • Click to select an emoticon
  5. Click or press 'enter' to send the message

How to receive messages

  1. Select a row to open the message thread.
  2. Orange badges represent new unread messages.

How to mute a message thread

  1. Click  for menu options.
  2. Select Mute