How do I contact support? | Teams

Read on to learn how to contact support from the MultiLine Messages Teams application. 

This feature will be available after July 7th Release. 

When you need help from support, tap your Settings menu, then Help.

  1. Select Settings menu, then Help.
  • Email a Log to Support: 
    • If you've been requested to email logs, select the email link to generate an email which will include logs to send to support. 
    • Add your explanation of the problem at the top of the generated email and send.
      • Send logs as soon as possible after a problem occurs, and include the time and date of the problem if you can.
        Email addressed to Technical Support with Subject Technical Support and and body prefilled with system logs
  • Call Support: 
    • Select the number to place the call using Desktop or Teams Voice app. 

We recommend using the above steps any time you can because you'll best be supported by contacting your organization's IT support and emailing logs.  

The more details you can provide us to resolve your issue the better:

  • Details of the problem experienced
  • Application having the problem (Examples: MultiLine for Intune, MultiLine Desktop, Salesforce connector)
  • Environment
    • For mobile apps: Phone OS (Examples: Android, iOS)
    • For Desktop apps: Internet browser (Examples: Chrome, Internet Explorer)
  • Time the problem occurred (include timezone)
  • If reporting a call or messaging issue, phone number dialed
  • Name of your organization
About this Article
  • Created: 06/27/2024 3:35 pm EDT
  • Last updated: 06/27/2024 4:50 pm EDT
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