Manage Feature Settings

About Redaction (Enforce lexicon policy)

Read on to learn about Redaction, a feature that can block or redact a message containing information that violates your communication policies. Overview Some organizations want to prevent users from sending or receiving certain information,...

Enable Messaging Opt-In Policy

How to enable Opt-In Messages for SMS

Enable WhatsApp Messaging for users

Read on to learn how an Admin can enable WhatsApp Messaging for users. Overview You can enable WhatsApp Messaging by Organization or by User Account. Before you start Enable WhatsApp messaging for an Organization Log into the MMP...

Pull WhatsApp Message Reports

You can retrieve your WhatsApp message reports from the Management Portal in Reports > Activities > Messages , just as you would SMS messages. How to pull WhatsApp message reports Go to Reports th...

Configure mobile recording and announcements

Read on to learn about enabling call or message recording settings in the Management Portal. Overview You can edit settings for voice recording, text recording, group messaging, and picture messaging in Mobile Recording under the Setup&nbs...

Enable Group Messaging

Read on to learn how to enable Group Messaging in the Management Portal. Overview MultiLine users will be able to send/receive group messages, if an Enterprise Administrator enables the Enable Group Messaging option for the organizati...

Enable Picture Messaging

Read on to learn how to enable Picture Messaging. Overview In MMP, MultiLine users will be able to send/receive picture messages, if the Enterprise Administrator enables the Enable Picture Messaging option for the organization. A pict...

Edit message to users for undelivered multimedia message

Read on to learn how to edit the message that is sent to users and the people they are messaging with when a picture message is sent that can't be delivered. Overview Some MultiLine applications may not be able to support Picture Message...

Manage In-App Notifications

Read to learn about sending in-app notifications. Overview Problem: A CIO wants to send a yearly reminder to all employees to complete mandatory security training or a manager wants to send a daily reminder to all contractors to submit tim...

Enable Two Factor Authentication (2FA) for Admins

How to enable two factor authentication for Management Portal Admins

Set up Admin Alerts

You can set up alerts that automatically send emails to designated recipients when an event occurs, such as account deletion. Overview Setting up alerts helps your organization keep informed about events important to them. You can send the a...

Set allowed applications

How to set the allowed applications for your organization.

Call and Messages Back-Up

Read on to learn about the Call and Messages Back-Up setting. Overview Call & Messages Back-Up shows the sync time period for the call logs and message history between the MultiLine mobile apps and the MultiLine desktop apps, including t...

Manage Feature Settings

Articles