Getting Started

What is Management Portal?

The MultiLine service has an extensive management portal that MultiLine customers can leverage to manage their user base. Using the browser GUI-based portal, MultiLine admins can:

  • Enable and disable specific features within the app for its own organization. 
    • For example, MultiLine customers may choose to only allow integration to Exchange for contacts or disable calling over Wi-Fi.
  • Control the number inventory and assign numbers to departments and to individuals within the department. It's possible to mimic the organizational structure within the portal for easy management.
  • Send MultiLine invitations to end users by SMS or email that they use to activate the service.
  • Create and manage MultiLine accounts.
  • Use reporting to get information on usage data across the organization.

Guide that shows a left hand menu that includes Dashboard, Accounts, Administrators, Reports, and Setup. A sub menu that appears to the left of the main menu. An organization menu in the header bar. And a Profile menu in the upper right.

How do I log into Management Portal?

Your account manager will provide the URL that you need to log into Management Portal. This unique URL is only used to access your Management Portal. 

Some global companies may have multiple portal URLs. That's because users are provisioned according to their global instance. 

Learn more about signing on at About Movius Management Portal Single Sign On.

Screen of Log In site.

About Movius Management Portal Single Sign On

Read on to learn about the Movius Management Portal Single Sign On (SSO) feature implemented in April 2022. 


Single Sign On allows Management Portal administrators to use their organization credentials to access the Management Portal. 

Before you Start 

  • Your organization must request Movius set up SSO in the Service Portal for you to use this feature. We're currently working on allowing this feature to be set up in the Management Portal.
  • Microsoft Azure App Setup instructions available on request.
  • If your organization doesn't set up SSO, there are still some changes to sign in flow with the launch of this feature.

How SSO for Management Portal works

Note: your sign in flow may differ based on the identity provider used by your organization and whether or not secondary authentication or other methods are used. 

  1. Enter your Email ID.
    Welcome screen
  2. Sign into your identity provider (example below: Microsoft Exchange)
    Exchange provider sign in screen
  3. Complete secondary authentication step, if necessary (example below: Fortinet)
    Secondary authentication screen

Non-SSO Flow

Organizations that don't adopt SSO will still see the below change to the log in flow with the launch of the feature. 

  1. Enter your Email ID.
    Log in screen
  2. Enter your Email ID and password.
    login and password screen


  • Error: "Sorry! Your login session has expire. Please refresh this page and try again."
    • The login process must complete within a certain amount of time. If there is a delay in entering password or a disruption in the network connection, you may need to try again. 
  • Error: "Invalid Credentials"
    • Check your username and password to make sure you did not enter a typo. Consult your IT administrator if the problem persists. 

Edit Administrator profile

Read on to learn how to edit your Administrator profile


Your profile is a record of your information as an administrator of this organization. You can edit your profile by adding new information such as your Profile Photo, Address, Time zone, etc.

How to edit your administrator Profile

  1. Clickicon profile menu.
  2. Click Profile.
    icon profile menu opened showing options profile, sub-organizations, logout
  3. Fill out the details and click Save.
    My Profile screen

Switch to another Management Portal instance

Read on to learn how to switch to another Management Portal region. 


Customer admins that manage users in multiple geographical regions will require access to multiple instances of the Management Portal. These admins can switch from one region of the Management Portal to another. 

Before you Start 

  • Admins must be logged into every instance. If they are not, they'll be directed to the log in screen.

How to switch to another instance

1. Click the profile menu and select the instance.

Log out of Management Portal

Read on to learn how to log out of Management Portal


We recommend logging out of your administrator profile when you're done with your administrative tasks. It's easy to do from the profile menu.

How to log out

Log out of the Management Portal from the Profile menu. 

  1. Click
  2. Click Profile, then click Logout