Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding

Read on to learn about using MultiLine's Call Handling Settings. 

Overview

You can use Call Handling in the MultiLine Settings menu to

  • Set Simultaneous or Sequential Dial
  • Set Call Forwarding
  • Set a Business Hours Schedule
  • Turn on Do Not Disturb

Before you start

  • You need to be connected to the Internet to change your Call Handling settings. 
  • An organization can choose to turn this feature off. If so, you won't see Call Handling in the Settings menu. 

Set Simultaneous or Sequential Dial

Use the Call Handling setting to designate multiple numbers for receiving incoming calls all at once (simultaneous), or one at a time in order (sequentially). 

  1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
  2. Go to Settings and tap Manage Availability.

  3. Choose your desired Call Handling setting. 
    • Sequential Ring: Rings the primary MultiLine application and then ring each number one after the other listed in the Add Number list.
    • Simultaneous Ring: Simultaneously rings all telephone numbers listed in the Add Number list, including your MultiLine number. The first phone to pick up receives the call. 
    • Add Number List: Input a list of numbers to be used by Sequential or Simultaneous ring. The maximum is 10 numbers.

When you leave the menu your settings will automatically apply. 

If you have Do Not Disturb or Business Hours settings applied, these rules apply first and your calls will go to voicemail instead of going to the numbers in the Call Handling list.

Set Call Forwarding

Use Call Forwarding to send calls to your MultiLine number to the specified number. Your MultiLine phone will not ring or receive the call when Call Forwarding is set.

  1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
  2. Go to Settings and tap Manage Availability.

  3. Tap on Call Forwarding to enable it. 
  4. Enter the forwarding phone number


  5. Tap Save. If successful, you'll see the number you set on the screen.


The forward function WILL NOT work if you enter your primary device’s number as the call forwarding number. 

Set Business Hours

Use Business Hours to set which hours you would like your phone to ring. Outside of those hours, calls will go to voicemail. 

  1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
  2. Go to Settings and tap Manage Availability.

  3. Tap on Business Hours to enable it. Tap again to disable it. 
  4. Use the sliders to set the hours you're available on your MultiLine number. Any incoming calls that are received outside those set hours will automatically be forwarded to your MultiLine voicemail.



If you are using the Call Handling feature to set a list of numbers to simultaneously or sequentially dial, the Do Not Disturb or Business Hours settings apply first and the calls will go to your voicemail and not ring the numbers on your Call Handling lists.

Set Do Not Disturb

When Do Not Disturb is enabled, all the calls will be sent directly to your MultiLine voicemail.

  1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
  2. Go to Settings and tap Manage Availability.

  3. Tap on Do Not Disturb to enable it. A checkmark will appear and the message will show that MultiLine will send all calls to voicemail. Tap again to disable it. The checkmark will disappear and the message will show that MultiLine will ring your phone.



If you are using the Call Handling feature to set a list of numbers to simultaneously or sequentially dial, the Do Not Disturb or Business Hours settings apply first and the calls will go to your voicemail and not ring the numbers on your Call Handling lists.