Known Issue - INC-214939

Release Version: MultiLine for Intune 4.14.01, MultiLine: 4.14.01

Issue:Potential User Onboarding/Re-Onboarding Failure
Issue ID:INC-214939
Description:Movius has identified an issue impacting user onboarding/re-onboarding within the latest MultiLine for Intune (v. 4.14.01) client. This issue only affects organizations with names that include the ampersand (&) special character. Users located within organizations that include the ampersand (&) special character and are on the latest MultiLine for Intune (v. 4.14.01) client may experience onboarding failures. 

Workaround:

As an interim workaround solution, we recommend replacing the ampersand (&) in the organization name with “and”. For example:

"HR & Finance" to "HR and Finance"

Details on editing an organization are available on the help pages (https://help.moviuscorp.com/help/manage-organizations)


About this Article
  • Created: 01/09/2026 5:21 pm EST
  • Last updated: 01/09/2026 5:32 pm EST
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