MultiLine for Intune FAQ

Why do I need to install Company Portal?

The Intune Company Portal provides you access to corporate apps and resources.

  • You need to set up Intune Company Portal App before installing MultiLine for Intune and other Work apps. 
  • During the initial setup, the app requires that you authenticate yourself with your organization. It then informs you of any device settings you must upgrade. For example, organizations often set minimum or maximum character password requirements on your device.

For more information, see What is device enrollment? [External Link].

What information can my organization see when I enroll my device in Intune?

See What information can my organization see when I enroll my device? [external link]

Why do I need to install Microsoft Authenticator?

If you don't have Microsoft Authenticator already, you'll be prompted to install it when installing Company Portal. You'll need Microsoft Authenticator to use Single Sign On, so that you don't have to keep entering your password every time you launch the app.

Why do I sometimes see "You're using this app outside the Workspace" when I place a call?

When you place a minutes call using MultiLine for Intune, the application routes the call through the dialer of your personal phone. When this happens you may also see a relationship number dialed instead, but rest assured that your call is being placed correctly and still managed by the compliance policies required by your organization.