Calls - MultiLine iOS

Read on to learn about making calls from the MultiLine iOS and Android mobile applications. 


There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, and from your Contacts list. You can also place calls by clicking on phone number links. 

Before you start

  • Your organization will customize the look and feel of your MultiLine app. Therefore, screens presented in these instructions may differ visually from your version of MultiLine.
  • Your organization may enable or disable certain functions, including:
    • Calling, Data/Minutes mode, or WiFi calling
    • Call forwarding or Call handling
    • Call recording
  • If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

  1. Tap Keypad  in the navigation bar at the bottom of your screen (iOS)
    MultiLine iOS menu showing Calls, Message, Contacts, Keypad, and Settings with Keypad highlighted
  2. Begin dialing the number in the field at the top of the dial pad Note: tap the country code to change it
    MultiLine Dialpad Screen showing what the screen looks like once the user has dialed a number
  3. If you see the toggle, you can choose whether to make the call over Data or Minutes by tapping the toggle
    A Call Icon next to a Toggle Icon that says Call over Data

Make a call from Contacts

  1. Go to your Contacts tab in the navigation bar at the bottom of your screen
    Screenshot of iOS menu with Contacts icon highlighted
  2. Tap a contact.

  3. Tap the phone icon to make the call.
    Screen shot of Call Info screen with phone icon highlighted

Call someone back from Recents

  1. Go to your Recents tab in the navigation bar at the bottom of your screen
    Screenshot of iOS MultiLine menu with Recents icon highlighted
  2. Tap on the blue "i" icon to reveal details about that call
    Screenshot of Calls screen showing the blue information icons
  3. Tap the call icon
    Screenshot of Call Info screen with Call icon highlighted
About this Article
  • Created: 10/29/2021 5:55 pm EDT
  • Last updated: 11/14/2023 3:02 pm EST