Read on to learn about sending SMS messages.


There are two ways to message in MultiLine: from the Messages screen and Contact details. 

Before you start

  • Your organization can enable or disable certain functions, including:
    • Messaging, group messaging, or picture messaging
    • Required opt-in messages
    • Message filtering
  • If you have questions about what functions are enabled, contact your IT group for assistance.

How to compose a new SMS 

From the Messages screen, you can see your conversation history and compose new messages.

  1. Go to Messages.
  2. Select the New Message icon.
  3. Enter a number manually, or type the name of an existing contact
    Note: You must type at least 3 numbers or characters before results will appear. Tap a result to send start a conversation with that contact. 
    Note for Exchange Contacts users: This will not find all the contacts in the GAL, only ones that are stored in the app, or saved as a contact in Exchange. 
  4. Enter your message in the Message field.

How to reply to SMS

  1. Go to Messages.
  2. Select anywhere on a message to reply.
  3. Enter your message in the Message field and send.  

About this Article
  • Created: 12/07/2022 12:17 pm EST
  • Last updated: 05/13/2024 3:12 pm EDT
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