Updated Articles

1. Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?

   Last Updated: 02/03/2023 in FAQ Calls FAQ
   Currently, we do not support the scenario where both options can be toggled off. The way to disable both is by deleting the numbers in the list. For more information on this setting see  Call Handling: Sequential and Simultaneous Dial, Do No...

2. Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?

   Last Updated: 02/03/2023 in FAQ Messages FAQ
   No. We understand our customers need the separation of business and personal, so photos or multimedia sent and received  won't save to your personal camera roll or any folder on your personal device.

3. Why do I see a number I don't recognize in my personal call log or outbound call screen?

   Last Updated: 02/03/2023 in FAQ Calls FAQ
   Your MultiLine number is the product of a unique patented technology created by Movius. Your MultiLine number is a real, carrier-grade number. This means that unlike with VOIP, you don't need an Internet connection to make calls. As part of thi...

4. Does MultiLine use my personal phone plan's minutes and data?

   Last Updated: 02/03/2023 in FAQ Calls FAQ
   Yes, when using Minutes or Data mode. MultiLine does support calls and texts over Wi-Fi, which is free and doesn't use the underlying phone plan. See  Call Settings: Set Data or Minutes calling modes . When you use Minutes mode, when you m...

5. Can a call switch from using WiFi to minutes during an ongoing call?

   Last Updated: 02/03/2023 in FAQ Calls FAQ
   You can use Call Settings to be flexible about using Wi-Fi or Minutes when placing or receiving calls. Calls will handover from WiFi to LTE and vice versa seamlessly. However, it isn't possible for an ongoing call to switch from WiFi to Minutes....

6. General FAQ

   Last Updated: 02/03/2023 in FAQ

7. Will I see missed calls when my Business Hours are set?

   Last Updated: 02/03/2023 in FAQ Calls FAQ
   The Business Hours schedule offers sliders to set the hours you're available on your MultiLine number. Any incoming calls that are received outside those set hours will automatically be forwarded to your MultiLine voicemail and the messages will...

8. About MultiLine for WhatsApp Messaging

   Last Updated: 02/02/2023 in Using MultiLine for Social Messaging Using MultiLine for WhatsApp Messaging
   What is MultiLine WhatsApp Messaging Connector?

9.  Management Portal How-To Videos

   Last Updated: 02/01/2023 in How-To Videos
   Download all videos Portal.zip More how-to videos in the Partner Hub .  Overview of Management Portal Your browser does not support HTML5 video. Add an account (Send invitation) Your browser does not support HTML5 video. Rese...

10. Manage Numbers

    Last Updated: 02/01/2023 in MultiLine Admin: Using Movius Management Portal

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