Movius Platform Updates 🔒

Planned official release schedule and content:

Timing:

What's New?

Note:

• This release includes platform-only support. There is no change to the current user experience in the MultiLine mobile app. The mobile client-side interface is not yet available. It will be announced once the mobile client release is confirmed.
• The feature is not active until Movius turns it on for the Organization.

Self-Service Deployment for Movius Alloy & Alloy Chat Application

We are excited to announce the introduction of self-service onboarding for new customers deploying the Movius Alloy (formerly known as MultiLine Messaging) and Alloy Chat (formerly known as MoviusConnect). This enhancement empowers customers to deploy and install the apps within their own tenant without requiring assistance from the Movius Support team.

Key Highlights

• Customers can now complete onboarding independently using:
  • MMP Portal
  • Azure Portal
  • Access to the target tenant where the app will be installed
• Onboarding can be performed by an Azure administrator or with their support.
• The administrator must have:
  • Access to the Azure Portal
  • Permissions for the tenant where the Alloy app will be deployed

  

  Post-Deployment Steps

  • Once the Alloy& Alloy Chat app is added to the customer tenant:
    • Movius administrators can enable the app for users within the organisation.
    • For organisations with hierarchical structures, app must be enabled at the parent level, ensuring inheritance across all child organisations.

  Benefits

  • Faster Onboarding: Eliminate dependency on Movius Support for initial setup.
  • Greater Control: Customers manage deployment within their own environment.
  • Scalability: Seamless enablement across organisational hierarchies.

  How to Get Started

  1. Log in to the MMP Portal and access Setup.
  2. Ensure you have:
     • An Azure administrator account
     • Access to the Azure Portal and the target tenant
  3. Follow the step-by-step guide in the portal to:
     • Deploy the Alloy app in your tenant
     • Enable the app for users at the parent level for hierarchical organisations
  4. Once deployed, Movius users can view the app in their Microsoft Teams within Apps section

  Changes for Existing Customers

  Existing customers are not required to make any modifications to their current onboarding setup. The process and configuration you are already using will remain unchanged.

  User Interface Updates

  To enhance transparency, an additional badge will now appear on the user interface. This badge serves as a confirmation that the MultiLine Messaging app has been provisioned for your account.

  Viewing Tenant Information

  If you wish to view the tenant ID associated with the MultiLine Messaging app, simply click on the pencil icon within the interface. This action will display the tenant ID for the tenant where the MultiLine Messaging app is provisioned.

  

  
  

  
  

  
  

  
  

  
  

Version History

Deployment Date: November 09,2025

Bug Fixes:

Fixed an issue where Admin Activity API without "Org ID" is failing due to the Zoom API changes.

Planned official release schedule and content:

Timing:

What's New?

CDR Correlation ID

We are pleased to announce the availability of CDR Correlation IDs. Correlation IDs aid in reconciling CDR records by providing a direct method to match up the multiple CDRs reported when a communication involves more than one subscriber.

By way of example, a call between two subscribers (John and Mary) generates a CDR for John calling Mary and a 2nd CDR for Mary receiving a call from John. Without Correlation IDs one would have to use "fuzzy logic" to examine timestamps, the parties involved, etc., to determine both CDRs were the same phone call.

With the optional Correlation ID field added to the CDRs, one simply finds all CDRs with the same 64-charager Correlation ID.

An added advantage is that the correlation process spans all Movius geographic regions. A message between a user in the US region and a user in the APAC region will have the same Correlation ID on the CDR reported in the US and on the corresponding CDR reported in APAC.

Some additional points:

• Calls and messages involving only one subscriber will have the Correlation ID field blank
• Movius must enable the creation of Correlation ID's for an Enterprise.
• In order to have the Correlation ID included in the output of the CDR REST API report, the request must include the optional input parameter include_corr_id=true
• When the feature is enabled and the Correlation ID is requested in the APi request, the field "corr_id" is included in the CDR
• The 64-character Correlation ID is of the form 7c42012e73e1dcbdbbfc988edcbbf1441af6f7a9dae0d2a5ad31f2d80553808e

CNAM Support for MS-Teams

This release will also provide an improved end user experience for Microsoft Teams calling. If the underlying carrier indicates the calling party's display name in the CNAM header, the CNAM will be included in the signaling to the called party. This applies to calls to and from the MS-team application.

CDR Exclusion APIs

This release introduces Version 2 (V2) of the reconciliation APIs—User List, Call CDR, and Message CDR. 

🧩 Key Enhancements

1. Org-Based Exclusion Logic
   • New optional parameter: exclude_org_ids (comma-separated list).
   • Enables recursive traversal of org hierarchy while excluding specified orgs (e.g., Specific sub-orgs).
   • Ensures only Movius-recorded users and CDRs are returned.
2. API Behavior
   • Recursive Mode: Traverses full org hierarchy, excluding specified orgs.
   • Direct Mode: Returns data only for the specified org, regardless of exclusion list.
   • Backward Compatibility: V1 APIs remain unchanged; exclusion parameters are ignored to prevent regression.
3. Placeholder Parameter
   • exclude_channels introduced for future use (e.g., Channel-specific filtering), currently non-functional.

Version History

Deployment Date: October 16,2025

Bug Fixes:

Fixed an issue where monitored NMC calls and messages were not appearing in MMP reports due to missing org property enablement and session ID format inconsistencies.

Resolved an issue that caused provisioning of PTN and NMC numbers with bundles and addons to fail due to database and authentication errors,

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What's New?

Version History

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What's New?

API Role-Based Access Control

Version History

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What's New?

Fraud Prevention

Movius announces a new feature to help prevent international long-distance fraud. Using a dedicated MMP web page, a carrier can temporarily restrict an Enterprise’s numbers from placing international calls.

Local Routing and Charging Prefixes for Toll-Free Calls

Movius announces a new call routing capability. Movius can now prefix outgoing toll-free calls with a prefix if required for charging or local routing purposes. The prefix can be assigned based on the NPA of the MultiLine number.

Law Enforcement Line Seizure

Movius announces a new feature to support law enforcement efforts. Using a new API a carrier can temporarily provision an existing MultiLine number to only call a specified police number, regardless of what number is dialed in the MultiLine App. This is important for hostage negotiations, domestic violence situations, etc.

User Interface Update for Message Activity Report

The user interface for the message activity report has been updated to clearly display which content is available for download from the report.

Server-Side Support for WhatsApp Bulk Messaging

Server-side support for Bulk Messaging on the WhatsApp channel. This enhancement is designed to streamline communication by enabling the dispatch of multiple messages through a single action.

•  Key Capabilities:
  • Enables sending multiple messages in one go via WhatsApp, improving operational efficiency.
  • The server now supports compound messages, allowing clients to send text and images together for bulk messaging.
  • MMP administrators can enable or disable this feature at both the organisation and user level.
  • Messages sent via the bulk messaging feature will be supported by CDR and Digital Safe for compliance and archival purposes.
  • Provisioning APIs are updated to manage enable and disable Bulk Messaging.
  • CDR and Digital Safe APIs are updated to retrieve bulk messages sent via WhatsApp.

Note: This release includes only server-side support. The client-side interface for bulk messaging is not yet available. We will communicate separately once the client-side functionality is ready for use.

WhatsApp Capture - Transparent Mode

 The platform has been enhanced with new capabilities to facilitate native WhatsApp messaging support.

Account Deletion Support:
MMP administrators can now delete Native Social account types directly from the MMP portal. If WhatsApp Capture is enabled for the account, the feature will be automatically disabled upon account deletion.

Enhanced Account Creation Fields:
New fields—First Name, Last Name, and Account ID—have been added to the account creation page to ensure complete and accurate data collection during onboarding.

WhatsApp Device Monitoring and Alerts:

• An email notification will be sent to the organisation administrator when a WhatsApp device is unlinked from the Movius platform for any user in their organisation.
• An email alert will also be triggered if a user has not accessed their WhatsApp device for 12 consecutive days, helping administrators stay informed about inactive usage.

Email Delivery of Authentication Code

• The OTP code necessary for WhatsApp user authentication will be sent to users via email along with SMS.

API Enhancements for NMC Provisioning - MDE-5546

        This release introduces enhancements to the Create PTN and Patch PTN APIs to support automatic configuration of inheritable properties based on the SOC (Service Offering Code) provisioned by T-Mobile. These changes ensure accurate and consistent enablement of flags at the organization level when new NMC numbers are provisioned.

• Create PTN API
  • When a new NMC number is provisioned by T-Mobile:
  • The API will evaluate the SOC included in the provisioning request.
  • Based on the SOC, the system will enable the corresponding inheritable flag at the organization level.

• Patch PTN API
  • When updating an existing PTN with a new SOC:
    • The API will check the SOC in the patch request.
    • It will then enable or disable the respective inheritable flag based on the SOC provided.
• Org-Level Flag Behavior
  • T-Mobile provisions numbers using the top-level org_id.
  • The Enable flag for NMC is now inheritable and org-scoped:
    • If any number within the organization is provisioned with a qualifying SOC, the org-level flag must be enabled.
    • This ensures consistent behavior across all accounts under the same organization.

Notes for Integrators

• SOC-based flag logic is centralized at the org level, not per individual PTN.
• Ensure SOC mappings are up-to-date to reflect accurate flag behavior.
• These changes are backward-compatible and do not affect existing provisioning flows outside of SOC-based enablement.

 MMP Portal UI Update: Suspended Account Indicator -MDE-2907

Feature Overview: To improve administrative visibility and streamline account management, the MMP Portal now displays a visual identifier for Suspended accounts directly on the List Accounts page.

• When an MMP Admin logs into the portal and navigates to the Accounts section:
  • The List Accounts page will now show an icon  next to accounts that are in a Suspended state.
• This enhancement allows Portal Admins to:
  • Quickly identify suspended users
  • Take appropriate action without needing to drill into individual account details

User Story Reference

• As an MMP Admin, I want to see an identifier on the List Accounts page so that I can easily recognize suspended users.
• Given the admin logs into the MMP Portal
• When they click on “Accounts” and the List Accounts page loads
• Then the system displays an icon for any account marked as Suspended, based on the UX specifications.

Notes: This is a UI-only enhancement; no changes were made to backend account status logic.

Bug Fixes:

Version History

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What's New?

1. Digital Safe Formatting Improvements

Deployment Date: August 23,2025

Bug Fixes:

Spam Check Flexibility: Organizations can now be added to a new spam_check_ignore_list.

When an orgid is included, the platform will skip the TrueCNAM spam check for guest MT calls, reducing unnecessary validations for trusted organizations.

Deployment Date: July 26,2025

Bug Fixes

Deployment Date: July 22,2025

Bug Fixes

Planned official release schedule and content:

Timing:

What's New?

• Server-side spam risk identification for Hong Kong-originated incoming calls
  
  • Integration with API to identify spam risk calls originating from Hong Kong and implementation of feature-related controls.
  • Note: Client-side support will be introduced in a future app release, making this feature available to end-users.
    
• Deletion of Accounts with Social Messaging Enhancements 
  
  • When a customer administrator deletes an account with Social Messaging using MMP, the account will be marked as Deactivated and the associated number will move to Reserved status until all pending messages for the deleted account are delivered and the threads are closed or for a maximum of 24 hours.
    • The customer administrator will see a pop-up to confirm the action prior to execution.
  • During this period, if the customer administrator tries to unreserve the number and if the threads are not closed, a warning message will be presented and the administrator will not be allowed to unreserve the number.
  • The /users/list API has been updated with a new input parameter that allows excluding Deactivated users from the response.
    • If the parameter to exclude Deactivated users is not specified, the API will return all users, including Deactivated ones.
    • If the parameter to exclude Deactivated users is specified, the API will not return Deactivated users.
• NMC MMP and REST API Timestamp Changes
  MMP Portal and REST API will now show audio and message recording timestamp as when it was created on the carrier side.
  
• NMC Carrier Integration Enhancements 
  • Support MMS capture over MM3 
  • Support SMS capture over SMPP
• API changes - Flag to identify SIPREC in /users/list API JSON output
• MS Teams 
  1. Teams MultiLine Messaging – Default Enablement
     • The Teams MultiLine Messaging feature flag will now be enabled by default when a new account is created.
     • For accounts provisioned via Excel import, the flag will also be enabled by default unless explicitly set to False in the Excel file. 
     • The Administrator Activity Report will log all changes made to the Teams MultiLine Messaging flag. 
       • Teams MultiLine Messaging 
       • Teams Calling 
       • Teams Movius Connect 
  2. Teams Calling – Organization-Level Enablement 
     • Organization administrators can now enable the Teams Calling feature for their organization. Once enabled, Teams Calling flags will be exposed at the account level, allowing administrators to activate the feature for individual users.
     • Changes to the Teams Calling flag will be tracked in the Administrator Activity Report. 
  3. Disable Hyperlink Feature Flag 
     • A new feature flag Disable Hyperlink, will be available under Feature Settings in the Movius Management Portal upon request with Movius Customer Support.
     • When enabled, this will restrict users from clicking on hyperlinks in messages within the Teams MultiLine Messaging application. 
     • This feature will apply to an upcoming Teams MultiLine Messaging release.
  4. Voice Transcription 
     • A new feature flag ‘Voice Transcription’, will be available on MultiLine accounts in the Movius Management Portal upon request with Movius Customer Support. 
     • When enabled, this will convert voicemail to text within the Teams MultiLine Messaging application. 
     • This feature will apply to an upcoming Teams MultiLine Messaging release, that will Integrate voicemail transcription functionality into the MS Teams app, enabling users to read voicemail messages instead of listening, improving accessibility and efficiency.
       

Bug Fixes:

Version History

Deployment Date: July 02,2025

Hotfix: Rollback of Unintended "SIPREC" Value in /users/list API

An issue was introduced in the /users/list API where a new unintended value "SIPREC" was added to the monitor_calls parameter in Release Version 4.52.1. Currently the value for monitor_calls indicates the user's call recording configuration: 

• Auto - If the user is activated, the value from the Send Invitation/Create Account API is used unless it has been modified via MMP or the User Modify API.
• Off - If the user is not activated, the value set via the Send Invitation/Create Account API is used.

This hotfix rolls back the "SIPREC" value to prevent unintended behavior.

A future update will reintroduce the "SIPREC" option under the control of an optional input parameter, ensuring backward compatibility and managed rollout.

Version History

Deployment Date: July 02,2025

Enhanced E911 Emergency Calling Support (U.S. Only)

We’ve implemented an update to the E911 emergency calling service in the United States, making it more flexible and broadly applicable. This enhancement enables expanded support for emergency call handling across the Movius platform, allowing the solution to be used with products beyond MultiLine.

Version History

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Timing:

What's New?

1. Social Messaging- Support for Additional Languages

MultiLine Social Messaging now supports three new languages: Japanese, Korean, and Taiwanese (Traditional Chinese).

Key Enhancements:

• Template Message Localization:
  • Template messages sent to WhatsApp, WeChat, and LINE users will now be delivered in the MultiLine users new configured language, Japanese, Korean, or Taiwanese (Traditional Chinese).
• Language Configuration in MMP
  • These languages can be enabled for MultiLine subscribers during account creation or modification via the Movius Management Portal (MMP).

 Bug Fixes: 

Version History

Planned official release schedule and content:

Timing:

What's New?

1. AMR Wideband CODEC Support: 

   • Server-side support for AMR Wideband CODEC has been implemented to enhance audio quality. This enhancement lays the foundation for broader, high-quality voice support across different call modes. 
   • Calls in "minutes mode" will now benefit from improved audio in regions where this CODEC is supported by Movius' partner carrier.  
   • Support for calls in "data mode" will be introduced in a future app release.

2. GET PTN API Enhancement – Single Number Lookup: 

   • A new endpoint has been added to the PTN API: /organizations/{orgid}/ptns/{number}
   • This allows for retrieval of information for a single number, improving efficiency over fetching the entire organization's numbers.

3. PNG File Format Support: 

   • Server-side support for the PNG file format has been added to improve media compatibility. 
   • Note: Client-side support will follow in a future app release, which will make this feature available to end-users.

4. MoviusConnect for WhatsApp (Native WhatsApp Capture):

   • Resend User Invites for WhatsApp Capture via MMP

     • We’ve added the ability to resend onboarding email invitations for users with the WhatsApp Capture feature directly from MMP.
     • A "Resend Invite" button will be displayed on accounts where WhatsApp Capture is enabled. If the feature is not enabled for the user, the button will not appear.
     • Provided the feature is enabled at the organization level, this functionality is available for both:
       • MultiLine accounts, and
       • Network Mobile Capture (NMC) accounts,
     • This enhancement streamlines user onboarding and improves admin flexibility in managing capture-enabled accounts.
     • 
     • Note: This "Resend Invite" feature is not available through API, or for bulk action. It is only available at individual account level in MMP.

   • Native Mobile Capture (NMC): WhatsApp and iMessage Capture Feature Flags

     • Feature flags for WhatsApp Capture and iMessage Capture have been added to NMC accounts.
     • These toggles will only be visible when the feature is enabled for the organization by Movius Support team.
     • When the toggle is activated for an account for WhatsApp Capture, an onboarding invitation is sent to the user via both email and SMS. 
     • iMessage Capture onboarding is done via an agent app.
     • Note: This feature cannot be activated through API, or through bulk upload yet.

       

Version History

Deployment Date: May 21,2025

Bug Fixes

This is the planned release schedule and content for Version 4.50.3

Timing

What's New?

Movius Platform Enhancements:

1. Language Support - Portuguese: If language support is enabled for the customer, Customer Admins can now select Portuguese when creating a new user account. This setting determines the language used in automated messages sent from the Movius platform to the users.

   • Note: With this addition, the platform now supports automated messaging in: English, French, Spanish, Italian, German, Flemish (Dutch), and Portuguese. This update does not imply that the MultiLine app itself supports these languages. 

   • 

     MMP view while creating an account

2. Enhanced Read-Only Admin Capabilities: Read-Only Admins can now view user account details. Previously, these admins were unable to access user account information. With this update, they will have the same visibility as Admins with edit permissions — but will remain restricted from making any changes.

   • This enhancement provides organizations with greater flexibility in granting user accounts visibility while maintaining the integrity and security of account management.

3. SSO Integration: SAML Assertion Support for Admin Access at Sub-Org Level: We have enhanced MMP to support Single Sign-On (SSO) via SAML assertions with dynamic administrator provisioning. 
   • Highlights:
   • Customer Administrators can now log in to the MMP Portal using SAML assertions containing Email and Role@Sub-org from their organization's IDP.
   • Dynamic admin creation: Admin accounts are created automatically upon login, based on the SAML-provided Role and Sub-org — no pre-provisioning required.
   • Validation rules:
   • The Role in the SAML assertion must match an existing role at the specified Sub-org in MMP.
   • The Sub-org must exist under the correct top-level organization.
   • The combination of Org and Role must be unique for each admin session.
   • This implementation ensures secure, role-specific access at the sub-organization level while simplifying administrator onboarding.

4. Teams MultiLine Messaging – Account-Level Toggle Management: Admins can now view and manage the Teams MultiLine Messaging enablement toggle button for individual accounts within the Movius Management Portal (MMP).

   • For accounts created via Provisioning APIs or Bulk Provisioning, the toggle will be enabled by default if Teams Messaging is activated at the organization level (see image below).

   • 

   • There is no change to manual account creation — admins must continue to manually enable the toggle during setup for each new account. See image below:

   • 

5. WhatsApp API Solution – Improved Error Handling: Enhanced the user experience by providing clearer, more detailed information for any errors returned by the WhatsApp Business API when a MultiLine user leaves a conversation, adding or removing participants in a group chat, or resuming a paused conversation. Users will see these notifications in both the MS Teams MultiLine Messaging app and the MultiLine mobile apps.  

Platform Enhancements for native WhatsApp and iMessage capture

• Additional changes have been made to the platform to support the launch of a new product to capture messages from native WhatsApp and iMessage apps. These foundational updates ensure seamless integration and support for the new messaging compliance solution.

Bug Fixes:

CS-233599	Resolved an issue where Number Utilization Alert emails sent to Admins did not always display the Movius server geo name in the subject line. See SG1 shown in the subject line (correct example) in the image below:
CS-234067	Fixed an issue where roles in the SAML response could not be parsed if the role value did not match the expected case. Role parsing is now case-insensitive, improving reliability and ensuring successful login even if the role casing differs between the IDP and the MMP system.
CS-234349	We addressed an issue in the Message Report API that could cause missing or duplicate message records when using an offset in the request. This occurred if multiple messages had the same timestamp near the offset point, which could result in skipped records or the same record appearing in multiple responses.

Version History

This is the planned release schedule and content for Version 4.50.1

Timing

What's New?

Movius Network Mobile Capture (NMC) with MS Teams Calling

1. CDR identification of MultiLine vs NMC service and also a flag to identify if the call was answered in MS Teams or native mobile dialer.
2. API (api_internal) changes to support various T-Mobile billing code combinations. 
   • New feature provisioning codes for NMC-Teams-Voice and NMC-Teams-Messaging.
3. Sync all NMC inbound and outbound SMS in Teams Messaging app (read only).
4. Show a toggle setting in Teams Messaging app for incoming call to either ring in Teams app or on native mobile dialer.
5. MMP changes to show and control User settings for MS Teams call control.
6. API (api_internal) to return User settings for MS Teams call control.

Version History

This is the planned release schedule and content for Version 4.49.1 

Timing

What's New?

Management Portal Updates

1. Expansion of MOS reporting for QOS Purposes: To Enhance Call Quality Data for A-leg of the Call
2. MS Teams: Support MS Teams standalone onboarding (without needing to onboard on MultiLine mobile app) 
3. Configuration Hierarchy Improvements: Ability to reset Sub-Organization Configuration to be the same as Parent Organization configuration

Multiple settings in a Movius Sub-Organization are inherited from the Parent Organization. These are flagged with the INHERITED mark.  When one of these settings is changed in the MultiLine Management Portal, the inheritance is terminated.

The new “Synchronize with parent org” adds the ability to restore the inheritance for any changed setting, so that the setting takes the value of the Parent Organization and remains linked to it.

MoviusConnect for Messaging: (Native WhatsApp Capture)

• MultiLine Number and Non MultiLine Number Administration from MMP
• Monitor WhatsApp connectivity status from MMP
• Automated Email and SMS Notification on WhatsApp Account Disconnection

Bug Fixes:

Version History

This is the planned release schedule and content for Version 4.48.3. 

Timing

What's New?

Management Portal Updates

• Integration with Meta Tech Provider program for WhatsApp: Integration with Meta Tech Provider program for WhatsApp using Twilio. 
• WhatsApp Messaging: Error handling enhancements for Opt-In request. 

Version History

This is the planned release schedule and content for Version 4.48.2 

Timing

What's New?

Movius Partner Portal update for Fixed Line Integration (FLINT)

• A script to update PTN file for Movius Partner Portal.

Bug Fixes

Version History