Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
This is the content for Version 2.12.0 of the MultiLine Messaging app. Release planned on May 11, 2025.
WhatsApp Messages Delivery and Read Status
- We added "Delivery" and "Read" Status visibility for WhatsApp messages within the MultiLine Messaging app in MS Teams. Users can now monitor the message status directly in MS Teams, improving communication tracking and transparency.
- Please note: The message timestamp will continue to reflect only the time the message was sent. Likewise, the Call Detail Record (CDR) will display only the sent timestamp. Timestamps for delivery and read events will not be included in the CDR.
Version History
| Date | Description |
|---|---|
| 04/29/2025 | Created |
| 05/07/2025 | Added additional details for message timestamp. |
This is the content for Version 2.11.0 of the MultiLine Messaging app. Release planned on April 20, 2025.
Feature
- Shows a toggle button in Teams Messaging app, in Call Settings, for incoming call to either ring in Teams app or on native mobile dialer.
- This feature only shows for Network Mobile Capture (NMC) users when Teams Calling is enabled.
Version History
| Date | Description |
|---|---|
| 04/18/2025 | Created |
This is the content for Version 2.10.0 of the MultiLine Messaging app. Release planned on April 6, 2025.
Bug Fixes
| ID | Description |
|---|---|
| CS-234071 | Resolved the issue that was causing SMS Delay in Multiline Messaging |
Version History
| Date | Description |
|---|---|
| 03/28/2025 | Created |
This is the content for MultiLine Messaging Version 2.8.0 planned for February 2025.
What's New
Content Delivery Network (CDN) Migration
Movius uses a CDN to deliver files like HTML, CSS, JavaScript, images, icons, and audio to MultiLine users on Microsoft Teams. These files are necessary to display the MultiLine app within Teams. As the current CDN will no longer be supported, Movius will transition to a new CDN in this release. This change won't affect any features or require any action from users.
Version History
| Date | Description |
|---|---|
| 01/04/2025 | Created |
This is the content for MultiLine Messaging Version 2.7.0 planned for December 2024.
What's New
WhatsApp Message Queuing Feature Enhancement
Existing functionality: The WhatsApp Message Queuing feature enhances user productivity by allowing messages to be queued while a conversation is paused due to Meta policy.
New Functionality:
- Message Queuing: Queued messages will display a "Delivery Pending" status until sent. For group messages, members of the group will be able to see pending messages from others in the group with the status "Delivery Pending" until sent.
Example conversation with messages queued for delivery indicated by 'delivery pending'. After delivery this notice disappears. Version History
| Date | Description |
|---|---|
| 12/4/2024 | Created |
This is the planned content and schedule for MultiLine Messaging Version 2.6.0 targeted for mid-October.
What's New?
This release includes enhancements to the application that improve its appearance and functionality.
- Formatting of dates is now consistently in the DD/MM/YY format
- The picture message and emoji menu icons have been moved to the left of the text field
- The text input field for inactive social conversations is now greyed out
Picture Message and Emoji menu item placementBug Fixes
| ID | Description |
|---|---|
| CS-233957 | Fix to improve search experience for results in the Exchange tab |
Version History
| Date | Description |
|---|---|
| 10/14/2024 | Created |
| 10/29/2024 | Add more content about user interface changes |
This is the planned content and schedule for MultiLine Messaging Version 2.5.0.
Target Deployment Date: September 27-29
Bug Fixes
| ID | Description |
|---|---|
CS-233847 | Fix for contact name display issue when invalid number added |
| CS-233863 | Fix for MultiLine user display name not visible in WhatsApp conversation |
Version History
| Date | Description |
|---|---|
| 05/10/2024 | Created |
This is the planned content and schedule for MultiLine Messaging for Microsoft Teams Version 2.4.0.
Deployment Date: September 8, 2024
What's new?
This release offers enhancements to the Microsoft Teams integration experience by adding visual voicemail and the ability to delete messages.
Delete messages
You may now delete messages when no longer needed. Simply select the messages you want to delete (up to 10 messages at a time), then select Delete.
Note:
- The application will prevent you from deleting active social messaging conversations. To delete a social messaging conversation, you will need to first leave the conversation. See How do I leave a social messaging conversation?
- Deleting a message from the applications will not delete any compliance records, if required by your organization.
Currently, deleting apps in the MultiLine mobile app or Teams MultiLine Messaging app only deletes the messages locally. In this release, we prepared the MultiLine Messaging app to synchronize deletion with the MultiLine mobile apps. The synchronization will be available in upcoming app releases for MultiLine mobile apps.
Seamless visual voicemail experience
For those who extend their Microsoft Teams experience to both voice and messaging, visual voicemails are now available in the MultiLine Messaging app. Now you can listen to your voicemail messages without leaving Teams, reducing app switching and increasing your productivity.
To access Voicemails, simply select the Voicemails tab at the top of the inbox. New voicemails are indicated by a large blue dot. Contacts that have sent voicemails appears in the list, in order of the contact who most recently sent a voicemail. New voicemail messages are indicated by a small black dot.
Selecting the contact will show the history of voicemails. You can easily see when the voicemails were received, whether they have been listened to, and their duration.
- The voicemail players allow play, pause, and volume control.
- Voicemails that haven't been listened to are indicated by a bright orange outline.
Voicemails also appear as results a tab when searching.
User Interface Changes for Search
To improve the usability of MultiLine Messaging app search we've made minor changes, including changing the tab order to Messages, Voicemails, Contacts, and Directory.
Bug Fixes
No bug fixes in this release
Version History
| Date | Description |
|---|---|
| 08/22/2024 | Created |
This is the planned content and schedule for MultiLine Messaging for Microsoft Teams Version 2.3.0.
Deployment Date: August 2-4, 2024
What's new?
This release features changes to improve the user experience of the left panel and search functions in the MultiLine Messaging app.
Left Panel Enhancement
When using the Desktop application, users may now adjust the width of the left panel to up to half the screen by selecting and dragging it using the setting handle.
Search Enhancement
In both mobile and desktop apps, when using search, you can select tabs to view results such as Saved Contacts, Exchange, and Messages.
- Select Saved Contacts to only show results matching contacts added directly to your Contacts list.
- Select Exchange to display results from the Exchange server. Note: Exchange will only show if you have connected the MultiLine Messaging app to a company Exchange server.
- Select Messages to show messages containing the search term.
Bug Fixes
| ID | Description |
|---|---|
CS-233847 |
Contact display issue |
| CS-233863 | MultiLine user name display issue |
Version History
| Date | Description |
|---|---|
| 07/24/2024 | Created |
This is the planned content and schedule for MultiLine Messaging for Microsoft Teams Version 2.2.0.
Deployment Date: July 7, 2024
What's New?
MultiLine Messaging for Microsoft Teams: Help Widget
We're adding a help widget to the MultiLine Messaging Application for users to report issues to their support organization.
Previously, the Settings menu had a "Report an Issue" item that allowed users to submit a report with a simple description of the issue. This menu item will now be called "Help" and will allow the user to email or call their support organization, or go to the Help Center. Users who select the calling option can choose from available calling apps, including Teams.
The email address or phone number displayed is set by Movius Management Portal (MMP) admins in Customize the Mobile app (See Customize the mobile app). End-User Documentation available in How do I contact support?.
Leave 1:1 Social Messaging Conversations
Social Messaging platforms limit the number of business users who can message with consumers using the same business account. This feature allows MultiLine users to leave a conversation after they have completed their interaction, so that other MultiLine users will be able to initiate conversations. Supported for WhatsApp, WeChat, and LINE.
For more information, see updated messaging documentation:
Bug Fixes
No bugs in this release.
Version History
| Date | Description |
|---|---|
| 06/28/2024 | Created |
This is the planned content and schedule for MultiLine Messaging for Microsoft Teams Version 2.1.1.
Deployment Date: June 8, 2024
What's New?
WhatsApp Message Queuing
Meta policies for WhatsApp Business users, which includes MultiLine users, restrict the ability to send messages prior to receiving an opt-in message and after 24-hours have passed since the WhatsApp user has responded to the message.
Previously, MultiLine applications would only allow sending the template messages and not allow input into the text field during these scenarios. Now, MultiLine users can compose and send messages that will be held in a queue to be sent after the WhatsApp user opts in or reinitiates the conversation by sending a message. This enhances their productivity and allows the messaging experience to be more natural for both parties.
New WhatsApp Opt-In Flow
When messaging begins with a WhatsApp user, the user is asked to opt-in with the following notice:
MultiLine users will see the following notice, but will be able to compose and send their messages so that they deliver after the WhatsApp user opts in.
Once the WhatsApp user opts in, if the MultiLine user had not sent any messages during the pause, they'll be alerted they can start the conversation with the following notice:
New reinitiating after 24-Hours Flow
When a MultiLine user sends a message after has been more than 24-hours since the last message received from the WhatsApp user, MultiLine users see the following notice:
The WhatsApp user will see the template message and can select "Resume conversation" to allow the conversation to continue.
When the WhatsApp user selects "Resume conversation", if there are no messages queued, the MultiLine user will see the following notice:
![[Auto Message] The contact has resumed the conversation. You can now continue messaging with them.](http://dyzz9obi78pm5.cloudfront.net/app/image/id/666322b14d0376f8940fecf7/n/1717772977213.png)
For more, see the updated documentation:
Notice: Linked documentation may not be updated until the day of the release.
Bug Fixes
No bugs in this release.
Version History
| Date | Description |
|---|---|
| 06/06/2024 | Created |
| 06/07/2024 | Corrected discrepancies in new Message Queuing feature description: 1) template message is no longer part of the conversation reinitiating flow, 2) MultiLine users can also send queued messages while waiting for opt-in |
Deployment Date
May 19, 2024
What's New
Version number visibility
Display MultiLine Messaging app version number throughout screens of the web and mobile application.
Teams Desktop
User selects about from settings menu (near MultiLine Number) and information displays:
Teams Mobile
User selects About from Settings Menu
Information displays:
Bug Fixes
| ID | Description |
|---|---|
CS-233701 |
Add support for using multiple language keyboards |
CS-233768 |
Fix exception causing text box to be unavailable to user |
CS-233731 |
Fix exception causing user's chat to not load |
Version History
| Date | Description |
|---|---|
| 05/10/2024 | Created |
| 05/15/2024 | Minor Edit: Correction to version number |
Deployment Date
March 22-24, 2024What's New?
New Look for Incoming Message Notifications
Now incoming messages are now indicated with a dot.
 Notification in Dark Mode - Mobile |
 Notification in Light Mode - Mobile |
Notification in Light Mode - Desktop 
Notification in Dark Mode - DesktopClient information in CDRs
Telemetry administrators will now be able to see which client (Android, iOS, Teams, or Desktop) is used inbound and outbound calls in the CDRs. Documentation is available in the latest version of Movius CDR documentation.
Version history
| Date | Description |
|---|---|
| 03/21/2024 | Created |
Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
Read on to learn what’s new with MultiLine Messaging for Microsoft Teams.
MultiLine Messaging Release Notes
Deployment Date: March 16-17, 2024
What's New?
Display validated phone number for WeChat and LINE conversations
When WeChat and LINE users initiate conversations with a business using the guest phone number validation feature, the Movius bot validates the phone number of the user before connecting them to the MultiLine user. With this release, the validated phone number now appears below the contact name at the top of the messaging thread. This allows the MultiLine user to easily view the phone number associated with the person they're chatting with. 
For more information on the guest phone number validation feature, see WeChat: Phone Number Validation Flow and LINE: Phone Number Validation Flow. Note: Customer reader account required to view.
Bug Fixes
| ID | Fixed Issue |
|---|---|
| MME-3 | WeChat and Line number display includes 1001/1011 prefix in MS Teams App |
| M2023-7856 | Teams unable to handle large messages |
| M2023-7855 | Unable to add WeChat/LINE user contact in Teams app |
Version history
| Date | Description |
|---|---|
| 03/11/2024 | Created |
| 3/19/2024 | Added bug fixes |
Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
Read on to learn what’s new with MultiLine Messaging for Microsoft Teams.
MultiLine Messaging Release Notes
Deployment Date: February 3, 2024
What's New?
- We've made updates to our platform infrastructure to enhance the robustness and scalability of the Microsoft Teams connector. This means a smoother and more responsive experience for users, even during peak usage periods.
Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
Read on to learn what’s new with MultiLine Messaging for Microsoft Teams.
MultiLine Messaging Release Notes
Deployment Date: October 27, 2023
What's New?
Dark Mode Update - enhancing the visual experience while using MultiLine Messaging in dark mode.
- Stability Fixes - We squashed bugs and fine-tuned performance to provide a more stable and reliable app.
Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
Read on to learn what’s new with MultiLine Messaging for Microsoft Teams.
MultiLine Messaging Version 2023.06.10 Release Notes
Deployment Date: June 10, 2023
What's New?
- We refined graphical elements in the interface, enhancing visual aesthetics and improving user experience.
Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
Read on to learn what’s new with MultiLine Messaging for Microsoft Teams.
MultiLine Messaging Release Notes
Deployment Date: September 16, 2023
What's New?
Visual Experience Improvements: We refined graphical elements, making the interface more visually appealing and user friendly.
- Grouped Notifications: We improved the notification experience by grouping them, helping users stay informed without feeling overwhelmed.
- Companies can now enable or disable MultiLine Desktop for an organization without disabling MultiLine Messaging for Microsoft Teams, so the permissions can be granted independently according to company needs.
- Stability Fixes: We squashed bugs and fine-tuned performance to provide a more stable and reliable app.
Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
Read on to learn what’s new with MultiLine Messaging for Microsoft Teams.
MultiLine Messaging 2023.22.07 Release Notes
Deployment Date: July 22, 2023
What's New?
- Refined graphical elements in the interface, enhancing the look, feel and user experience
- Stability fixes
Pre-Release Notice: Please note that some features listed are still in process of being tested. Movius reserves the right to cancel or postpone the release of these features or to modify release dates. Furthermore, this content does not include private customer-specific developments.
Read on to learn what’s new with MultiLine Messaging for Microsoft Teams.
MultiLine Messaging 2023.07.07 Release Notes
Deployment Date: July 7, 2023
What's New?
- MultiLine Messaging is now available in the Microsoft Teams AppSource app store.
- We introduced a simpler deployment for MultiLine Messaging to different Movius geographical regions.
- We refined graphical elements in the interface, enhancing visual aesthetics, and improving user experience with stability fixes.
This is the content for Version 2.12.0 of the MultiLine Messaging app.
Release planned for May 4, 2025.
Feature
- WhatsApp Messages Delivery and Read Status: Added Delivery and Read Status visibility for WhatsApp messages within the MultiLine Messaging app in MS Teams. Users can now monitor the message status directly in MS Teams, improving communication tracking and transparency
- WhatsApp – Improved Error Handling: Enhanced the user experience by providing clearer, more detailed information for any errors returned by the WhatsApp Business API. The users will see this information in MS Teams MultiLine Messaging app and MultiLine mobile apps.
Version History
| Date | Description |
|---|---|
| 04/28/2025 | Created |
