Read on to learn about how to send WhatsApp messages from MultiLine Messaging app in Microsoft Teams. 

Overview

The MultiLine Messaging app from Microsoft Teams allows you to send WhatsApp messages and group messages. 

Before you start 

• The MultiLine Messaging app is an add-on purchase and requires your company to enable it for you. If hasn't been enabled, you will not be able to use the app. 
• WhatsApp messaging is an add-on purchase and requires your company to enable it for you. If it hasn't been enabled, you will not see the feature available in the app. 

Send a WhatsApp Message

You can send a WhatsApp Message from the new message icon or from contacts details. 

Send from New Message

1. Select the New Message icon at the bottom of your message threads.
   
2. Select WhatsApp.
   
3. Start typing the name (if the person is in your Contacts) or number of the person you want to send a WhatsApp message.
   
4. If you're messaging with the user for the first time select Confirm to send the Opt-In message. This requests permission to message the contact. The user has 24-hours to respond before you can send a reminder message.
   
5. Once the user replies you can send a message. Due to WhatsApp Business Messaging policies, you can freely message the user for 24 hours after which you will need to send a template message. 
6. Draft your message and then select the send icon.
    

Message from an existing message thread

1. Use the search bar to search for user you want to send a message to.
   
2. Select the user, and then select the WhatsApp icon.
   

Read on to learn about sending a WhatsApp Template Message in Microsoft Teams Connector.

Overview

After a contact hasn't replied to a conversation with a WhatsApp Business account user for more than 24-hours, Meta requires Business users to use pre-set templates to message users. These templates are pre-vetted to not contain spam, promotional materials, or other content in violation of Meta Business policies. 

When it has been more than 24-hours since the last message from the user, you will see a notification message letting you know.

You will only be able to send template messages and other messages will be disabled. 

Send a Template Message

You can send the the template message from the template icon within the message field. 

1. Select the Template Message icon in the left of the message field.
   
   
2. A list of one or more template messages will appear. Select the one you want from the list.
   
   
3. The message content will appear in the field. Select the Send icon.
   
   
4. The WhatsApp user must reply for you to continue the conversation. 

Read on to learn about WhatsApp Group Messaging from the MultiLine Messaging app for Microsoft Teams. 

Overview

You can send WhatsApp Group Messages from the MultiLine Messaging App for Microsoft Teams. This feature allows multiple MultiLine users to be in a group chat with one WhatsApp user. MultiLine users can have multiple chats and group chats with the same WhatsApp user. 

WhatsApp Group messaging supports up to 10 MultiLine users in a conversation. Users can add other users to the conversation, remove other users from the conversation (coming soon!), and choose to share or not share group chat history. Users can also leave the conversation and request to rejoin a conversation. 

Before you start

• Users can only add MultiLine users within their region to a group conversation.

Create a new group chat

1. Select the New Message icon, then WhatsApp, or select the WhatsApp icon from a contact's information screen to begin. 
2. If you've had a conversation with the user before, previous chats or group chats with the user will appear. Select New chat. 

Add a participant to a 1:1 conversation

1. Select Confirm to send the Opt-In message. The user will be presented with the option to "Start Conversation". If selected, you'll see a message confirming the contact has opted in.
   
2. Select the message menu icon then select Add user to conversation. 
3. Use the Search bar to pull up a list of matching users you can add to the conversation.
   
4. Add the user.
   1. Select the radio button for the desired user. 
   2. By default, the Share chat history toggle is off, to share the chat history, switch the toggle to on. 
   3. Select Add.
      
5. You'll see a confirmation message that you've added the user to the conversation.
   

Add a participant to a group chat

1. Select the info icon.
   
2. Select Add user to conversation.
   

Leave a conversation

1. Select the info icon.
   
2. Select Leave conversation.