Read on to learn about making calls from the MultiLine iOS and Android mobile applications. 

Overview

There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, and from your Contacts list. You can also place calls by clicking on phone number links. 

Before you start

• Your organization will customize the look and feel of your MultiLine app. Therefore, screens presented in these instructions may differ visually from your version of MultiLine.
• Your organization may enable or disable certain functions, including:
  • Calling, Data/Minutes mode, or WiFi calling
  • Call forwarding or Call handling
  • Call recording
• If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

iOS

1. Tap Keypad  in the navigation bar at the bottom of your screen (iOS)
   
   
2. Begin dialing the number in the field at the top of the dial pad Note: tap the country code to change it
   
   
3. If you see the toggle, you can choose whether to make the call over Data or Minutes by tapping the toggle
   

Android

1. Go to the Calls tab.
   
   
2. Tap the Keypad icon on the bottom right (Android)
   
   
3. If you see the toggle, you can choose whether to make the call over Data or Minutes by tapping the toggle
   
   Call Mode Toggle
4. Begin dialing the number in the field at the top of the dial pad Note: tap the country code to change it
   
   
5. Tap the Results area to view matches and select someone to dial from your Contacts.
   
   Results area
   
   Results Display

Make a call from Contacts 

iOS

1. Go to your Contacts tab in the navigation bar at the bottom of your screen
   
2. Tap a contact.
   
   
3. Tap the phone icon to make the call.
   

Android

1. Go to your Contacts tab at the top of your screen.
   
2. Tap a Contact.
   
3. Tap the contact to access Contact details and tap on the phone number to call.
   
   

Call someone back from Recents

iOS

1. Go to your Recents tab in the navigation bar at the bottom of your screen
   
   
2. Tap on the blue "i" icon to reveal details about that call
   
   
3. Tap the call icon
   

Android

1. Go to your Calls tab.
   
   
   
2. Double-tap on the call you want to call back.
   
   You can also call by tapping the down arrow, and then Call Details screen. Tap the Phone icon to call.