Updated Articles
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Will I see missed calls when my Business Hours are set?
The Business Hours schedule offers sliders to set the hours you're available on your MultiLine number. Any incoming calls that are received outside those set hours will automatically be forwarded to your MultiLine voicemail and the messages will... -
Bulk User Import Configuration For Salesforce
Read on to learn about bulk user import configuration for Salesforce Administrator. Overview For organizations that need to provision many users, it is possible to bulk import them using these configuration instructions. These instruct... -
What type of numbers does MultiLine support?
The MultiLine service can support any phone numbers, including any country code, or any area code. Although technologically, MultiLine could support short codes, vanity numbers, and hotlines, the service is optimized for 1:1 communications.&n... -
What languages are supported?
English, Spanish and Portuguese languages are natively supported. -
Why am I prompted to "Press any key" when using Minutes mode?
The "Press any key" feature is optional for organizations that require it. Not all MultiLine users will have this feature. The short answer is this step prevents us from connecting the caller to your personal voicemail instead of ... -
MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
To set up the MultiLine integration into Salesforce Lightning, there are steps that must be followed in the MultiLine Management Portal and in Salesforce Lightning. Read this guide to follow the required steps for the Salesforce administrator. ... -
What is my client's experience when we use the WhatsApp messaging channel?
The contact will receive the messages natively in their WhatsApp application. Your account will be associated with a branded business profile for the client to view. The client can access the business profile by clicking the green che... -
Can all the messages I send and receive using MultiLine for WeChat be recorded?
Your organization can compliantly and securely capture all the messages you send and receive on the WeChat Messaging channel, if configured. -
Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
Your organization can compliantly and securely capture all the messages you send and receive on the WhatsApp Business Messaging channel, if configured. -
Does MultiLine access my personal WeChat?
No, MultiLine doesn't access your personal WeChat at all. When you use MultiLine as your official business app to securely call and message external clients, you'll be using your separate business number which is connected to your company...
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Copyright © 2022-2024 Movius. All rights reserved. Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™. For more visit movius.ai
