Calls FAQ

Will I see missed calls when my Business Hours are set?

The Business Hours schedule offers sliders to set the hours you're available on your MultiLine number. Any incoming calls that are received outside those set hours will automatically be forwarded to your MultiLine voicemail and the messages will...

Can a call switch from using WiFi to minutes during an ongoing call?

You can use Call Settings to be flexible about using Wi-Fi or Minutes when placing or receiving calls. Calls will handover from WiFi to LTE and vice versa seamlessly. However, it isn't possible for an ongoing call to switch from WiFi to Minutes....

Does MultiLine use my personal phone plan's minutes and data?

Yes, when using Minutes or Data mode. MultiLine does support calls and texts over Wi-Fi, which is free and doesn't use the underlying phone plan. See Call Settings: Set Data or Minutes calling modes . When you use Minutes mode, when you m...

Why do I see a number I don't recognize in my personal call log or outbound call screen?

Your MultiLine number is the product of a unique patented technology created by Movius. Your MultiLine number is a real, carrier-grade number. This means that unlike with VOIP, you don't need an Internet connection to make calls. As part of thi...

Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?

Currently, we do not support the scenario where both options can be toggled off. The way to disable both is by deleting the numbers in the list. For more information on this setting see Call Handling: Sequential and Simultaneous Dial, Do No...

Why did I see "MultiLine_Unknown" when receiving a call from my contacts?

When you receive a call from a contact for the first time, instead of the name or number you may see “MultiLine_Unknown”. Don’t worry if this happens, it doesn't mean anything went wrong with your contacts or that yo...

Why is Caller ID different when I use Minutes mode or Data mode?

Read on to learn about how MultiLine Caller ID works for incoming and outgoing calls. Overview Caller ID behavior for incoming and outgoing calls differs based on whether you are using Minutes Mode or Data Mode If you call within your orga...

Can I use MultiLine for conference calls?

Read on to learn about Click-to-Dial. Notice to iOS users: If you're facing issues dialing conference codes, please upgrade to the latest version of iOS. See this bulletin for more information. What is Click-to-Dial? The Click...

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