MultiLine for WeChat FAQ


Does MultiLine access my personal WeChat?
No, MultiLine doesn't access your personal WeChat at all. When you use MultiLine as your official business app to securely call and message external clients, you'll be using your separate business number which is connected to your company...
Can all the messages I send and receive using MultiLine for WeChat be recorded?
Your organization can compliantly and securely capture all the messages you send and receive on the  WeChat Messaging channel, if configured.
Can MultiLine users initiate a WeChat conversation?
No, MultiLine users cannot send the first WeChat message. The WeChat user must follow the Official Account and send the first message.