Updated Articles

601. Click-to-Dial numbers and conference codes

     Last Updated: 12/07/2022 in MultiLine User Guides and Videos MultiLine for Intune Calls Click-to-Dial Numbers and Conference Codes
     Read on to learn about Click-to-Dial.  Notice to iOS users: If you're facing issues dialing conference codes, please upgrade to the latest version of iOS. See this bulletin for more information.  What is Click-to-Dial? The Click...

602. How do I solve call quality issues, dropped calls, or connection errors?

     Last Updated: 12/01/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine
     Overview MultiLine apps are built to continuously monitor the quality of connection and smartly adapt to changing network conditions to deliver exceptional call quality. However, when making calls in certain environments, you may need to take steps...

603. Error: Invalid Company / Org ID. Please try again.

     Last Updated: 11/28/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine
     Reasons for invalid credential

604. Still receiving MultiLine calls after deleting the app

     Last Updated: 11/17/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine
     Problem I'm no longer with the organization requiring MultiLine and I deleted the app, but I am still receiving calls from MultiLine.  Why? Your number is still associated with the MultiLine number in the Management Portal.  Resolu...

605. What is my Organization ID? What is my username and password?

     Last Updated: 11/17/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Activation
     MultiLine applications are available by invitation only to prevent unauthorized users. Your IT organization will send you an SMS or email containing your credentials. If you can't find your invitation, ask your IT administrator to send you a new...

606. How do I reonboard MultiLine after deleting the app?

     Last Updated: 11/17/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Activation
     Sometimes you need to delete the app, whether you're changing phones or something else. Whenever you install or reinstall MultiLine you must reactivate.  Note: Activation pairs your native phone with your assigned MultiLine number. You ca...

607. Error: Invalid Company/Org ID. Please try again

     Last Updated: 11/17/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Activation

608. Click-to-Dial numbers and conference codes

     Last Updated: 10/05/2022 in MultiLine User Guides and Videos Movius for BlackBerry Calls Click-to-Dial Numbers and Conference Codes
     Read on to learn about Click-to-Dial.  Notice to iOS users: If you're facing issues dialing conference codes, please upgrade to the latest version of iOS. See this bulletin for more information.  What is Click-to-Dial? The Click...

609. Messaging in MultiLine for Salesforce

     Last Updated: 10/03/2022 in MultiLine User Guides and Videos MultiLine for Salesforce
     Read on to learn about messaging and quick texts from MultiLine for Salesforce.  Overview MultiLine for Salesforce offers robust messaging features, including: Messaging using the dialer or by clicking numbers you see in Salesforce (Click-t...

610. Tagging calls and texts with Opportunity

     Last Updated: 10/03/2022 in MultiLine User Guides and Videos MultiLine for Salesforce
     Read on to learn about how to tag your calls and texts with an Opportunity.  Overview You can tag your calls and texts with Opportunities using MultiLine for Salesforce. Salesforce users use tags to group records from various objects by a com...

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