Updated Articles | Page 61

How do I solve call quality issues, dropped calls, or connection errors?

Last Updated: 12/01/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Calling and Messaging

Overview MultiLine apps are built to continuously monitor the quality of connection and smartly adapt to changing network conditions to deliver exceptional call quality. However, when making calls in certain environments, you may need to take steps...
Still receiving MultiLine calls after deleting the app

Last Updated: 11/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Calling and Messaging

Problem I'm no longer with the organization requiring MultiLine and I deleted the app, but I am still receiving calls from MultiLine. Why? Your number is still associated with the MultiLine number in the Management Portal. Resolution The Mult...
What is my Organization ID? What is my username and password?

Last Updated: 11/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting App Issues

MultiLine applications are available by invitation only to prevent unauthorized users. Your IT organization will send you an SMS or email containing your credentials. If you can't find your invitation, ask your IT administrator to send you a new one...
How do I reonboard MultiLine after deleting the app?

Last Updated: 11/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting App Issues

Sometimes you need to delete the app, whether you're changing phones or something else. Whenever you install or reinstall MultiLine you must reactivate. Note: Activation pairs your native phone with your assigned MultiLine number. You can only us...
Error: Invalid Company/Org ID. Please try again

Last Updated: 11/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting App Issues
Messaging in MultiLine for Salesforce

Last Updated: 10/03/2022 in MultiLine User Guides and Videos Salesforce Integration

Read on to learn about messaging and quick texts from MultiLine for Salesforce. Overview MultiLine for Salesforce offers robust messaging features, including: Messaging using the dialer or by clicking numbers you see in Salesforce (Click-to-Tex...
Tagging calls and texts with Opportunity

Last Updated: 10/03/2022 in MultiLine User Guides and Videos Salesforce Integration

Read on to learn about how to tag your calls and texts with an Opportunity. Overview You can tag your calls and texts with Opportunities using MultiLine for Salesforce. Salesforce users use tags to group records from various objects by a common t...
Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce

Last Updated: 09/06/2022 in MultiLine User Guides and Videos Salesforce Integration

Read on to learn about setting Do not Disturb, Out of Office, and Call Forwarding in MultiLine for Salesforce. Overview You can set up an out of office auto-reply in MultiLine for Salesforce for messages received to your MultiLine Number. Your C...
Admin Guide: Upgrade and register MultiLine for Salesforce

Last Updated: 08/17/2022 in Customer Resources Hub 🔒 Salesforce Enablement

This provides instructions to MultiLine for Salesforce administrators who need to upgrade MultiLine for Salesforce. Step 1: Upgrade MultiLine for Salesforce Select MultiLine for Salesforce from AppExchange Click Get Now and log in with you...
MultiLine for Salesforce Softphone Calling Modes

Last Updated: 08/17/2022 in MultiLine User Guides and Videos Salesforce Integration

Softphone Calling Modes MultiLine for Salesforce supports two calling modes. Softphone Disabled: Allows the Salesforce User to initiate a call from Salesforce directly - but requires the MultiLine app or a deskphone to be configured to continue...