Updated Articles

  1. Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce

    Read on to learn about setting Do not Disturb, Out of Office, and Call Forwarding in MultiLine for Salesforce.  Overview You can set up an out of office auto-reply in MultiLine for Salesforce for messages received to your MultiLine Number. Yo...
  2. Click-to-Dial Conference Bridge Support on iOS 15.4

    The following bulletin addresses our support for Click-to-Dial functionality affecting all iOS versions of MultiLine Apps (Movius MultiLine, Movius for Blackberry, MultiLine for Intune, and T-Mobile MultiLine).  What is Click-to-Dial? The Cli...
  3. Admin Guide: Upgrade and register MultiLine for Salesforce

    This provides instructions to MultiLine for Salesforce administrators who need to upgrade MultiLine for Salesforce. Step 1: Upgrade MultiLine for Salesforce Select  MultiLine for Salesforce from  AppExchange Click  Get Now and ...
  4. MultiLine for Salesforce Softphone Calling Modes

    Softphone Calling Modes MultiLine for Salesforce supports two calling modes.  Softphone Disabled: Allows the Salesforce User to initiate a call from Salesforce directly - but requires the MultiLine app or a deskphone to be configured t...
  5. Someone accidentally rejected the opt-in request I sent. What do we do?

    SMS and WhatsApp Opt-In flows are automatic messages designed to meet regulations that require consumers to have the option of accepting or rejecting communications from business. MultiLine allows your organization to configure these Opt-In messages...
  6. MultiLine for Salesforce Installation Guide for MultiLine Admins

    Read this guide to install MultiLine for Salesforce in the Management Portal. For installing the connector in Salesforce see MultiLine for Salesforce Installation Guide for Salesforce Admins .  Overview A MultiLine administrator in the Manag...
  7. MultiLine for Salesforce | FAQ

    Read on for answers to common questions about MultiLine for Salesforce.  Q: How do I install the MultiLine for Salesforce app? A: Salesforce Administrators install the app directly from AppExchange [External Link] .  Q: Which Salesf...
  8. MultiLine for Salesforce | Troubleshooting

    This article provides troubleshooting steps for various issues that MultiLine for Salesforce admins and users may face during onboarding and feature setting. Troubleshooting MultiLine for Salesforce Error Message: “Unexpected character (&l...
  9. Installation Guide: Deploy Movius for BlackBerry using Good Control

    This document describes the necessary steps for setting up Movius for BlackBerry to work within a Good  EMM environment.  These steps should be performed by the BlackBerry administrator before Movius for BlackBerry MultiLine administrato...
  10. End-User Guide: Get started with MultiLine for Salesforce

    Read on for instructions on getting started with MultiLine for Salesforce as an end-user.  About MultiLine for Salesforce Activating MultiLine for Salesforce Calling Messaging Tag with an Opportunity Settings ...