Updated Articles

581. Activate MultiLine for Salesforce

     Last Updated: 03/14/2023 in MultiLine User Guides and Videos MultiLine for Salesforce
     Guide for new users of MultiLine for Salesforce

582. About MultiLine for Salesforce

     Last Updated: 03/14/2023 in MultiLine User Guides and Videos MultiLine for Salesforce
     The MultiLine for Salesforce utility allows you to use MultiLine inside of Salesforce CRM.  With this integration, you can: Use your MultiLine number to make and receive calls with the Salesforce dialer Use your MultiLine number to ex...

583. Movius for BlackBerry Installation for MultiLine Admins

     Last Updated: 03/09/2023 in Customer Resources Hub 🔒 Enterprise Mobility Enablement Movius for BlackBerry Enablement
     Read this guide to learn how to set up your MultiLine organizations in the Management Portal.  Overview This article is intended for administrators that are overseeing or participating in the initial setup of Management Portal.  Par...

584. If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?

     Last Updated: 02/17/2023 in MultiLine Troubleshooting and FAQ FAQ MultiLine for Microsoft Teams FAQ
     Yes, if you set Business Hours, calls outside business hours will go to your voicemail and MultiLine for Microsoft Teams will not notify you of the calls.

585. If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?

     Last Updated: 02/17/2023 in MultiLine Troubleshooting and FAQ FAQ MultiLine for Microsoft Teams FAQ
     Yes, if you set Do Not Disturb on your mobile, MultiLine for Microsoft Teams will not ring either and the calls will go to voicemail.

586. Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level? 

     Last Updated: 02/06/2023 in MultiLine Admin: Management Portal Guides and Videos Need Help?
     To set up Call Recording Announcement for an organization, go to the organization then follow the steps in Enable Mobile Recording . ...

587. Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?

     Last Updated: 02/03/2023 in MultiLine Troubleshooting and FAQ FAQ Calls FAQ
     Currently, we do not support the scenario where both options can be toggled off. The way to disable both is by deleting the numbers in the list. For more information on this setting see  Call Handling: Sequential and Simultaneous Dial, Do No...

588. Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?

     Last Updated: 02/03/2023 in MultiLine Troubleshooting and FAQ FAQ Messages FAQ
     No. We understand our customers need the separation of business and personal, so photos or multimedia sent and received  won't save to your personal camera roll or any folder on your personal device.

589. Why do I see a number I don't recognize in my personal call log or outbound call screen?

     Last Updated: 02/03/2023 in MultiLine Troubleshooting and FAQ FAQ Calls FAQ
     Your MultiLine number is the product of a unique patented technology created by Movius. Your MultiLine number is a real, carrier-grade number. This means that unlike with VOIP, you don't need an Internet connection to make calls. As part of thi...

590. Does MultiLine use my personal phone plan's minutes and data?

     Last Updated: 02/03/2023 in MultiLine Troubleshooting and FAQ FAQ Calls FAQ
     Yes, when using Minutes or Data mode. MultiLine does support calls and texts over Wi-Fi, which is free and doesn't use the underlying phone plan. See  Call Settings: Set Data or Minutes calling modes . When you use Minutes mode, when you m...

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