Updated Articles

  1. 3-Party and Conference Calling

    Last Updated: 06/26/2023 in MultiLine User Guides and Videos iOS Calling Adding additional participants to a call
    Read on to learn about 3-party conference calling in the MultiLine mobile app.  Overview You can add a third participant to calls in the MultiLine application.  Before you start  Your organization can choose to enable or disable these features....

  2. Log out of Management Portal

    Last Updated: 06/26/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Getting Started with MultiLine Administration
    Read on to learn how to log out of Management Portal Overview We recommend logging out of your administrator profile when you're done with your administrative tasks. It's easy to do from the profile menu. How to log out Log out of the Management...

  3. Admin Instructions: Configure mobile recording and announcements

    Last Updated: 05/11/2023 in Customer Resources Hub 🔒 Messaging Only (No Voice) Enablement 🔒
    Read on to learn about enabling call or message recording settings in the Management Portal. Overview You can edit settings for voice recording, text recording, group messaging, and picture messaging in Mobile Recording  under the Setup  tab. ...

  4. Calling in MultiLine for Salesforce

    Last Updated: 05/11/2023 in MultiLine User Guides and Videos Salesforce Integration
    Read on to learn about calling in MultiLine for Salesforce.  Overview You can make calls in MultiLine for Salesforce by using the dialer. You can make calls to your business leads, contacts and accounts by clicking numbers that you see within Sa...

  5. Admin Instructions: Set Forwarding Number for Messaging Only MultiLine

    Last Updated: 05/03/2023 in Customer Resources Hub 🔒 Messaging Only (No Voice) Enablement 🔒
    Read on to learn about setting a forwarding number during the invitation process for Messaging Only MultiLine users.  Overview Messaging Only MultiLine is a version of MultiLine that does not include Voice features such as calling and voicemail. T...

  6. Why did I see "MultiLine_Unknown" when receiving a call from my contacts?

    Last Updated: 04/12/2023 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Calls FAQ
    When you receive a call from a contact for the first time, instead of the name or number you may see “MultiLine_Unknown”.   Don’t worry if this happens, it doesn't mean anything went wrong with your contacts or that you need to take any action. ...

  7.  Demos

    Last Updated: 04/11/2023 in Customer Resources Hub 🔒 Videos

  8. Android How-To Videos

    Last Updated: 04/11/2023 in Customer Resources Hub 🔒 Videos

  9. iOS How-To Videos

    Last Updated: 04/11/2023 in Customer Resources Hub 🔒 Videos

  10. Can I use MultiLine for conference calls?

    Last Updated: 04/11/2023 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Calls FAQ
    Read on to learn about Click-to-Dial.  Notice to iOS users: If you're facing issues dialing conference codes, please upgrade to the latest version of iOS. See this bulletin for more information.  What is Click-to-Dial? The Click-to-Dial fea...
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