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Movius

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  • Get Started with MultiLine
    • MultiLine User Guides
      • MultiLine
        • Get started: MultiLine
          • What is MultiLine?
          • Activating MultiLine
          • Get started with Calling
          • Call Settings: Set Data or Minutes calling modes
          • Get started with Messaging
          • Get started with Contacts
          • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
          • Using MultiLine Voicemail
        • Calls
          • Making Calls
          • Call Settings: Set Data or Minutes calling modes
          • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
          • About Call Icons
          • Click-to-Dial numbers and conference codes
          • About Caller ID
        • Messages and Voicemail
          • Using MultiLine voicemail
          • Sending and replying to SMS
          • Sending and replying to WhatsApp Messages
          • Getting consent to message using SMS Opt-In flow
          • Getting consent to message using WhatsApp Opt-In Flow
          • Sending Picture Messages
          • Sending Group Messages
        • Contacts
          • Using MultiLine Contacts list
          • Searching, Viewing, and Editing Contacts
          • Adding or Updating a Contact
          • Using Exchange Contacts
        • Settings
          • Edit ringtone and notification preferences
          • Set passcode
          • Set E911 address (US Only)
          • Block a number
          • Set the default country calling code
        • Desktop
          • Quick Start Guide: MultiLine Desktop
          • Calls in MultiLine Desktop
          • Messages and group messaging in MultiLine Desktop
          • Contacts in MultiLine Desktop
          • Voicemail in MultiLine Desktop
          • MultiLine Desktop Support
        • Integrations
          • Using MultiLine for Intune
          • Using Movius for BlackBerry
          • Using MultiLine for Salesforce
          • Using MultiLine for WhatsApp messaging
          • Using Movius PBX Integration
          • Using Microsoft Teams Integration
        • FAQ
        • Movius for BlackBerry
          • Get Started: Movius for BlackBerry
            • What is MultiLine?
            • About Movius for BlackBerry
            • Activating Movius for BlackBerry
            • Get started with Calling
            • Call Settings: Set Data or Minutes calling modes
            • Get started with Messaging
            • Get started with Movius for BlackBerry Contacts
            • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
            • Get started with MultiLine Voicemail
          • Calls
            • Making Calls
            • Click-to-Dial numbers and conference codes
            • Call Settings: Set Data or Minutes calling modes
            • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
            • About Call Icons
            • About Caller ID
          • Messages and Voicemail
            • Sending and replying to SMS
            • Sending and replying to WhatsApp Messages
            • Using MultiLine Voicemail
            • Getting consent to send SMS or WhatsApp messages
            • Sending Picture Messages
          • Contacts
            • Using MultiLine with BlackBerry Contacts
            • Searching, Viewing, and Editing Contacts
            • Adding or Updating a Contact
          • Settings
            • Call Settings: Set Data or Minutes calling modes
            • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
          • Movius for BlackBerry FAQ
          • MultiLine for Intune
            • Get Started: MultiLine for Intune
              • What is MultiLine?
              • About MultiLine for Intune
              • Activating MultiLine for IntuneUpdated
              • Get started with Contacts
              • Get started with Calling
              • Call Settings: Set Data or Minutes calling modes
              • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
              • Get started with Messaging
              • Get started with MultiLine Voicemail
            • Calls
              • Making Calls
              • Click-to-Dial numbers and conference codes
              • Call Settings: Set Data or Minutes calling modes
              • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
              • About Call Icons
              • About Caller ID
            • Messages and Voicemail
              • Sending and replying to WhatsApp Messages
              • Sending and replying to SMS
              • Getting consent to send SMS or WhatsApp messages
              • Using MultiLine Voicemail
            • Contacts
              • Adding or Updating a Contact
              • Searching, Viewing, and Editing Contacts
              • Using MultiLine with Exchange Contacts
            • Settings
              • Call Settings: Set Data or Minutes calling modes
              • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
            • MultiLine for Intune FAQ
            • MultiLine for Salesforce
              • About MultiLine for Salesforce
              • Activate MultiLine for Salesforce
              • Calling in MultiLine for Salesforce
              • Messaging in MultiLine for Salesforce
              • Tagging calls and texts with Opportunity
              • Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
              • MultiLine for Salesforce Softphone Calling Modes
            • MultiLine for Social Messaging
              • Using MultiLine for WhatsApp Messaging
                • MultiLine for WhatsApp FAQ
                  • About MultiLine for WhatsApp Messaging
                  • Getting consent to message using WhatsApp Opt-In Flow
                  • Using WhatsApp Messaging
                • Using MultiLine for WeChat Messaging(BETA)
                  • About WeChat Messaging Channel
                  • WeChat FAQ
                • MultiLine for Microsoft Teams
                  •  MultiLine for Microsoft Teams Video
                  • What is MultiLine Messaging for Teams?
                  • Add MultiLine Messaging App to Teams
                  • Using MultiLine Messaging for Microsoft Teams
                  • MultiLine Voice Calling for Microsoft Teams
                  • MultiLine for Microsoft Teams FAQ
                • MultiLine Desktop
                  • Quick Start Guide: MultiLine Desktop
                  • Get Started with MultiLine Desktop (Detailed Feature Tour)
                  • Activate MultiLine Desktop
                  • MultiLine Desktop Login with Single Sign On
                  • MultiLine Desktop Login without Single Sign On (SSO)
                  • Calls in MultiLine Desktop
                  • Messages and group messaging in MultiLine Desktop
                  • Contacts in MultiLine Desktop
                  • Voicemail in MultiLine Desktop
                  • MultiLine Desktop Support
              • Need Help?
                • General
                  • How do I contact support?
                  • How do I solve call quality issues, dropped calls, or connection errors?
                  • Why is my phone not "waking up" to notify me I received a MultiLine SMS?
                  • When I make or receive calls, why do I see a number that I do not recognize?
                  • Why is my ringtone different in Minutes mode than Data mode?
                  • Why aren't my clients seeing my MultiLine number as my caller ID?
                  • How do I update my MultiLine app?
                  • How do I find my MultiLine app version number?
                  • I reinstalled MultiLine, but lost my invitation. What should I do?
                  • Error: Current version is not supported, please upgrade to latest version from Play store/ App store
                  • Error: Invalid Company / Org ID. Please try again.
                  • Emergency numbers 911 and 988
                  • Still receiving MultiLine calls after deleting the app
                • Activation
                  • What is my Organization ID? What is my username and password?
                  • Error: Invalid Company/Org ID. Please try again
                  • How do I reonboard MultiLine after deleting the app?
                • Desktop
                  • How do I get my credentials for MultiLine Desktop?
                  • Error: No Numbers Available
                  • Error: Sorry! You have not accepted E911 Terms and conditions
                  • Why am I asked to sync my contacts again?
                  • Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
                • WhatsApp Connector
                  • I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?
                  • Someone accidentally rejected the opt-in request I sent. What do we do?
                  • Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
                  • Why did I get the error message “Looks like this contact is already messaging with another MultiLine user. . .”?
                  • Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
                • Intune Integration
                  • MultiLine for Intune says I need to install Company Portal, but I already have it?
                  • Can't email Support
                  • How to uninstall the Workspace/Company Portal
                  • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
                  • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
                • BlackBerry Integration
                  • I synced my contacts with an Exchange server, why don't I see any contacts in the list?
                  • I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
                • Guide to using the Help Center
              • FAQ
                • General FAQ
                  • How does MultiLine provide a second number?
                  • What devices does MultiLine work on?
                  • Will using MultiLine increase my personal mobile bill?
                  • What type of numbers does MultiLine support?
                  • What languages are supported?
                  • How do I purchase a subscription for MultiLine?
                • Calls FAQ
                  • Will I see missed calls when my Business Hours are set?
                  • Can a call switch from using WiFi to minutes during an ongoing call?
                  • Does MultiLine use my personal phone plan's minutes and data?
                  • Why do I see a number I don't recognize in my personal call log or outbound call screen?
                  • Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
                • International Calling and Texting FAQ
                  • How do I avoid roaming costs when I'm traveling for work?
                • Messages FAQ
                  • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
                • Contacts FAQ
                  • Why does MultiLine request access to Contacts?
                  • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
                • Privacy FAQ
                  • How does MultiLine protect my privacy?
                  • Why does MultiLine request access to Contacts?
                  • Why does MultiLine request access to Location?
                  • Are picture messages I send and receive in MultiLine stored in my camera roll or anywhere on my personal device?
                  • What is your Privacy Policy and CPNI Policy?
                • Voicemail FAQ
                  • Why is there a MultiLine voicemail in my personal voicemail inbox?
                  • Why am I prompted to "Press any key" when using Minutes mode?
                • Spam
                  • Does MultiLine protect against spam?
                  • How can I reduce unwanted calls and texts?
                • Desktop FAQ
                  • If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
                  • If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
                  • Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
                  • If I block a number on mobile, will the number be blocked in MultiLine Desktop?
                  • How can I get my local contacts back after switching to Exchange? Can I switch my email used?
                  • Can I change my ringtone in MultiLine Desktop?
                • Movius for BlackBerry FAQ
                  • Why is there a blue BlackBerry floating icon in the Movius app?
                  • When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
                  • Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
                • MultiLine for Intune FAQ
                  • Why do I need to install Company Portal?
                  • What information can my organization see when I enroll my device in Intune?
                  • Why do I need to install Microsoft Authenticator?
                  • Why do I sometimes see "You're using this app outside the Workspace" when I place a call?
                • MultiLine for WhatsApp FAQ
                  • Does MultiLine access my personal WhatsApp?
                  • Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
                  • Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
                  • Do opt-in requests time out?
                  • What is my client's experience when we use the WhatsApp messaging channel?
                  • Can I WhatsApp between MultiLine users in the app?
                  • Do MultiLine users have to initiate chats with WhatsApp users? What happens if WhatsApp users message first?
                • MultiLine for WeChat FAQ
                  • Does MultiLine access my personal WeChat?
                  • Can all the messages I send and receive using MultiLine for WeChat be recorded?
                  • Can MultiLine users initiate a WeChat conversation?
                • MultiLine for Microsoft Teams FAQ
                  • If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?
                  • If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?
              • How-To Videos
                •  iOS How-To Videos
                •  Android How-To Videos
                •  Management Portal How-To Videos
              • MultiLine Admin Guides: Using Movius Management Portal
                • Getting Started
                  • Install Guide: MultiLine Apps
                  • End User Migration Guide from Movius to BlackBerry to MultiLine for Intune
                  • About Movius Management Portal Single Sign On
                • Manage Profile and Organization
                  • Dashboard
                  • Manage (Add, Edit, or Delete) Organizations
                  • Navigate Organizations
                  • Edit Administrator profile
                  • Log out of Management Portal
                • Manage Branding Customization
                  • Customize the mobile app
                • Manage Admin Accounts
                  • Create Admin Roles in Management Portal
                  • What Admin Roles are in Management Portal?
                  • Invite Admins to Management Portal
                  • Connect MultiLine to an external application via API user
                  • Resend invitations to Management Portal Admins
                  • Delete or suspend an Admin account
                • Manage Numbers
                  • Number Management
                  • Number Status and Actions
                  • Manage Reserved Numbers
                  • Withdraw Unused Numbers
                  • Number Utilization
                • Manage User Accounts and Invitations
                  • Create user permissionsUpdated
                  • Managing Email Domain Restrictions for MultiLine Invitations
                  • Customize email invitations
                  • Guide to updating invitations for simplified onboarding
                  • Customize SMS invitations
                  • Send MultiLine Invitations (Add users)
                  • Search users and view invitation status
                  • Move users
                  • Suspend a user
                  • Delete user and release, reserve, or forward calls
                  • Manage Webhook Events
                  • Set Filters in AccountsUpdated
                  • Set Forwarding Number for Messaging Only MultiLine
                • Manage Feature Settings
                  • About Redaction (Enforce lexicon policy)
                  • Enable Messaging Opt-In Policy
                  • Enable WhatsApp Messaging for users
                  • Pull WhatsApp Message Reports
                  • Enable Mobile Recording
                  • Enable Group Messaging
                  • Enable Picture Messaging
                  • Edit message to users for undelivered multimedia message
                  • Manage In-App Notifications
                  • Enable Two Factor Authentication (2FA) for Admins
                  • Set up Admin Alerts
                  • Set allowed applications
                • Manage Reporting and Metrics
                  • Managing reports for Enterprise-wide MultiLine usage
                  • Managing MultiLine usage reports by user
                  • Managing reports on MultiLine usage by activity (Voice, Messaging, Data)
                  • Managing reports on MultiLine Admins
                • Manage MultiLine Desktop
                  • Guide to onboarding users for MultiLine Desktop
                • Manage MultiLine for Salesforce
                  • MultiLine for Salesforce Installation Guide for MultiLine Admins
                • Manage Microsoft Teams Connector
                  • Enable Microsoft Teams for a user
                • Manage PBX Connector
                  • Enable PBX phone for a user
                • Need Help?
                  • Log into Management Portal
                  • What onboarding materials exist for new users?
                  • Is it possible to add multiple administrators to the Management Portal?
                  • How do I help a user that loses their Activation password?
                  • Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level? 
              • Customer Resources Hub
                • The Complete Guide to Deploying MultiLine
                  • Introduction
                  • Quantify the Savings
                  • Devise an Engagement Plan
                  • Plan a Phased Rollout
                  • Considerations for a Global Rollout
                  • Deployment FAQ
                  • Compliance FAQ
                  • MultiLine Security
                  • Onboarding End Users
                • Movius for BlackBerry Enablement ๐Ÿ”’
                  • Movius for BlackBerry Product Document
                  • Movius for BlackBerry Installation for MultiLine Admins
                  • Configure policy settings for Movius for BlackBerry in Good Control
                  • Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
                  • Installation Guide: Deploy Movius for BlackBerry using Good Control
                • MultiLine for Salesforce Enablement
                  • MultiLine for Salesforce Product Document
                  • MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
                  • MultiLine for Salesforce Installation Guide for MultiLine Admins
                  • End-User Guide: Get started with MultiLine for Salesforce
                  • MultiLine for Salesforce | Troubleshooting
                  • MultiLine for Salesforce | FAQ
                  • Admin Guide: Upgrade and register MultiLine for Salesforce
                  • Bulk User Import Configuration For Salesforce
                • MultiLine for Microsoft Teams Enablement ๐Ÿ”’
                  • MultiLine Admin Guide: Enable Microsoft Teams for a user
                  • User Guide: Microsoft Teams Integration
                • MultiLine for Social Messages Enablement
                  • MultiLine for WeChat Enablement
                    • Enabling Official WeChat Integration
                • Quick Start Guides
                  • Quick Start Guide: MultiLine Desktop
                • Number Port-In ๐Ÿ”’
                  • Videos
                    • MultiLine for Microsoft Teams Video
                    • MultiLine for Salesforce video
                    • MultiLine Demo
                • Partner Hub ๐Ÿ”’
                  • Release Notes
                    • Release Notes
                      • Product and Service Notifications ๐Ÿ”’
                        • Product News
                        • Full PDF Download
                        • Home
                        • MultiLine User Guides

                        Movius for BlackBerry

                        Topics on using Movius for BlackBerry, including sending and receiving calls and messages, and app settings.

                        Get Started: Movius for BlackBerry (9)

                        • What is MultiLine?
                        • About Movius for BlackBerry
                        • Activating Movius for BlackBerry
                        • Get started with Calling
                        • Call Settings: Set Data or Minutes calling modes
                        • See More

                        Calls (6)

                        • Making Calls
                        • Click-to-Dial numbers and conference codes
                        • Call Settings: Set Data or Minutes calling modes
                        • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding
                        • About Call Icons
                        • See More

                        Messages and Voicemail (5)

                        • Sending and replying to SMS
                        • Sending and replying to WhatsApp Messages
                        • Using MultiLine Voicemail
                        • Getting consent to send SMS or WhatsApp messages
                        • Sending Picture Messages

                        Contacts (3)

                        • Using MultiLine with BlackBerry Contacts
                        • Searching, Viewing, and Editing Contacts
                        • Adding or Updating a Contact

                        Settings (2)

                        • Call Settings: Set Data or Minutes calling modes
                        • Call Handling: Sequential and Simultaneous Dial, Do Not Disturb, Call Forwarding

                        Movius for BlackBerry FAQ

                        About this Article
                        • Created: 03/31/2023 4:45 pm EDT
                        • Last updated: 03/31/2023 4:45 pm EDT
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                        Recently Updated
                        • Updated Set Filters in Accounts
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                        • Get Started: MultiLine for Intune
                        • Release Notes | App | Version 3.6
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                        Copyright ยฉ 2022-2023 Movius. All rights reserved. MultiLineโ„ข by Movius is the trusted solution for using mobile voice, text, and WhatsApp for business and customer communications globally. Leading banks and enterprises around the world use the companyโ€™s secure communication platform to connect with their customers in more convenient, cost-effective, and compliant ways.
                        To learn more about Movius, visit movius.ai
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