Read on to learn about the MultiLine communications solution.

Overview

MultiLine apps provide users a separate business number for all work calls, texts, voicemail, and contacts on their smart phone.

Most organizations choose us because they want to provide you a separate business identity on your phone. You'll be able to do all your work calling and messaging on a separate phone number, so you can keep your personal one private. 

Mobile app

MultiLine mobile apps provide a separate dialer, call and message log, voicemail, and business features. You'll use this app whenever you want to make a call or send a message using your MultiLine number. 

Because the MultiLine number is a real carrier-supported number, you don't need an internet connection to call your clients, but can use the cellular minutes. You'll learn more about this in Call Settings: Set Data or Minutes calling modes.

Desktop app

With the Desktop app, you'll be able to use your MultiLine number from the browser or a desktop application. So whether you're at your computer or on the go, your communication connection is unbreakable.

Additional Features

MultiLine can integrate into existing corporate app ecosystems. Your organization chooses how they deploy MultiLine, so your organization may or may not have some of the possible features and settings.

• SSO lets you access your MultiLine using your corporate credentials
• MultiLine for Social Messaging lets you send messages to WhatsApp, WeChat, or other social messaging platforms from the MultiLine app.  
• MultiLine for PBX lets you answer MultiLine calls from your mobile app, or existing PBX desk phone. This can allow that number to be used for SMS, or allow you to take calls on the go. 
• MultiLine for Microsoft Teams Voice lets you make and receive calls using your MultiLine number on Microsoft Teams. 
• MultiLine for Microsoft Teams Messages lets you send SMS or Social Messages from Teams.

Read on to learn the Movius for BlackBerry's unique integration features. 

Overview

Movius for BlackBerry is a MultiLine mobile app that specially integrates with BlackBerry UEM.

Before you start 

• To learn how to activate and set up your app, refer to the MultiLine Getting Started Guide.
• This guide assumes the BlackBerry administrator is using our recommended settings to enforce separation of business and personal.  

Dynamics Launcher Integration

The Movius for BlackBerry client is registered with the BlackBerry Dynamics Launcher, therefore, appearing in the list of available Dynamics apps when the user hits the blue floating launcher button to open the Dynamics Launcher overlay screen.

GAL Look up

Global Address List (GAL) doesn't allow search for a contact by contact number. If you search for a contact using a number, you'll see a notification message. You can search for a contact using First Name, Last Name, Display Name, Full Name, Alias and Email fields.

Call or text contact

Calling or texting a Contact using the Movius for BlackBerry client directly from the BlackBerry Work Contacts application:

Open a BlackBerry Work Contact and hit the phone number for that contact, or the phone icon beside the number. The Movius for BlackBerry client will call the number directly; as shown below: 

Tapping the message bubble icon beside a contact/number will open the Movius for BlackBerry client to the draft message screen to allow the user to type a message and tap send.

BlackBerry Work Email Integration

When BlackBerry Work recognizes a phone number in an email, it turns the number into a link. 

• Tapping on a recognized phone number in a BlackBerry Work email prompts the user to choose to call or text the number.
• If you choose call, the client will open and make a call to the number.
• If you choose text, the Movius for BlackBerry client will open to the draft message screen to allow you to type the message and tap Send.

BlackBerry Work Calendar integration

Calling a phone number directly from a BlackBerry Work Calendar invitation is supported with Movius for BlackBerry. 

When opening a BlackBerry Work Calendar event, if BlackBerry Dynamics recognizes a number within the event details as a phone number, it will be underlined and stylized as blue text. 

If the user clicks directly on the phone number, they will be prompted to choose whether they want to make a call or send a text. 

• When choosing to make a call, the call is made directly using the Movius for BlackBerry client:
• When choosing to send a text, the user will be taken directly to the draft message screen in the Movius for BlackBerry client.

Minutes Calling

If the Movius for BlackBerry client is configured to make calls using minutes, when choosing Movius for BlackBerry, the UI will display the relationship number in the call box. This is not a mistake! This relationship number is how the Movius application routes your call to the intended number using minutes. Calling this assigned relationship number will allow the call recipient’s caller ID to show your MultiLine number, as with a VoIP call. 

Everything you need to get started will be sent to you in a MultiLine invitation. You can use it to start the activation process. 

Get your invitation

• Expect an invitation to be sent to your work email. Please don't reply to this email, as it is auto-generated.
• Your invitation will contain a Download and Activate button, a QR code, and credentials for activating MultiLine manually. 

Sample Email below:

If you ever need to delete and reinstall the mobile app, you'll need this Password from the invitation to activate it. If you lose your invitation, request a new one from your IT administrator. 

You have multiple options for activating MultiLine on your mobile device:

• If you are opening your email on your phone, tap the Download and Activate button. 
  • It will check if the MultiLine app is installed on your phone and begin installation if not. The activation process will begin immediately. 
• If you are opening your email on your desktop or tablet, take out your phone camera and tap the QR code. 
  • It will check if the MultiLine app is installed on your phone and begin installation if not. The activation process will begin immediately.
  • If you've already downloaded MultiLine, you can also scan the QR code using MultiLine. 
• If necessary, you can also activate manually by entering the details from your invitation. Click the Activate Manually link from the invitation or the first screen.  

Read on to learn about making calls from the MultiLine iOS and Android mobile applications. 

Overview

There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, and from your Contacts list. You can also place calls by clicking on phone number links. 

Before you start

• Your organization will customize the look and feel of your MultiLine app. Therefore, screens presented in these instructions may differ visually from your version of MultiLine.
• Your organization may enable or disable certain functions, including:
  • Calling, Data/Minutes mode, or WiFi calling
  • Call forwarding or Call handling
  • Call recording
• If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

iOS

1. Tap Keypad  in the navigation bar at the bottom of your screen (iOS)
   
   
2. Begin dialing the number in the field at the top of the dial pad Note: tap the country code to change it
   
   
3. If you see the toggle, you can choose whether to make the call over Data or Minutes by tapping the toggle
   

Android

1. Go to the Calls tab.
   
   
2. Tap the Keypad icon on the bottom right (Android)
   
   
3. If you see the toggle, you can choose whether to make the call over Data or Minutes by tapping the toggle
   
   Call Mode Toggle
4. Begin dialing the number in the field at the top of the dial pad Note: tap the country code to change it
   
   
5. Tap the Results area to view matches and select someone to dial from your Contacts.
   
   Results area
   
   Results Display

Make a call from Contacts 

iOS

1. Go to your Contacts tab in the navigation bar at the bottom of your screen
   
2. Tap a contact.
   
   
3. Tap the phone icon to make the call.
   

Android

1. Go to your Contacts tab at the top of your screen.
   
2. Tap a Contact.
   
3. Tap the contact to access Contact details and tap on the phone number to call.
   
   

Call someone back from Recents

iOS

1. Go to your Recents tab in the navigation bar at the bottom of your screen
   
   
2. Tap on the blue "i" icon to reveal details about that call
   
   
3. Tap the call icon
   

Android

1. Go to your Calls tab.
   
   
   
2. Double-tap on the call you want to call back.
   
   You can also call by tapping the down arrow, and then Call Details screen. Tap the Phone icon to call.  
   

We want to ensure you stay connected with clients from anywhere. Our patented technology allows you to make and receive calls over wifi, data, and cellular regardless of your underlying carrier.

Overview

Minutes mode means MultiLine doesn't require an Internet connection for calls.

• You'll still need an Internet connection to send or receive messages.

Example #1: Using Minutes

If you use Minutes mode, MultiLine could work even if you're in a rural area with no access to an internet connection. You will make and receive calls over your carrier minutes plan using AT&T, Verizon, T-Mobile, Vodafone, EE, etc...

Call over Data means MultiLine will use an internet connection for calls.

• By default, MultiLine will use Wi-Fi to make calls. 
• When you turn on Wi-Fi for your phone, MultiLine will automatically use it for calling, messaging, and other functions. 
• If you move outside Wi-Fi coverage, calls will seamlessly transfer to data. 

Example #2: Using Data

If you use Data mode and are connected to your office Wi-Fi, and you walk outside the building and start driving in your car, your call will continue without interruption. Behind the scenes, MultiLine seamlessly transitions from Wi-Fi to your data network, so you won't ever have to worry about the call dropping.  

MultiLine continuously monitors the quality of your data connection. Look for the colored dot next to the briefcase icon. 

• If it is green, you have a good data connection
• If it is red, your connection is poor and the call quality may be affected when you use data; try switching to minutes
  • The red dot will also appear if you have Data and Wi-Fi turned off in your Phone Settings. 

How to set Minutes or Data mode

You can choose when to use data or minutes for calls in the Settings menu under Call Settings.

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Tap Settings, then tap Call Settings. 

You'll see three options for making and receiving calls.

Make calls

Tap the checkmark to choose your setting. Your selection will automatically save when you exit the menu.

Receive calls

Tap the checkmark to choose your setting. Your selection will automatically save when you exit the menu.

How to set Wi-Fi Only mode

In Call Settings, tap the Wi-Fi Only toggle. This will automatically grey out other options. 

About Choose on Dialer setting

We recommend, if available, Choose on Dialer for outbound calls because this setting offers you the greatest flexibility. 

When you set Choose on Dialer, you'll be able to set whether your outbound calls are data or minutes in two different ways.

Toggle on the Dialer screen

Tap the toggle to switch between Data and Minutes mode. 

Read on to learn about sending SMS messages.

Overview

There are two ways to message in MultiLine: from the Messages screen and Contact details. 

Before you start

• Your organization can enable or disable certain functions, including:
  • Messaging, group messaging, or picture messaging
  • Required opt-in messages
  • Message filtering
• If you have questions about what functions are enabled, contact your IT group for assistance.

How to compose a new SMS (iOS)

From the Messages screen, you can see your conversation history and compose new messages.

1. Go to Messages.
2. Click the New Message icon.
   
3. Enter a number manually, or type the name of an existing contact
   Note: You must type at least 3 numbers or characters before results will appear. Tap a result to send start a conversation with that contact. 
   Note for Exchange Contacts users: This will not find all the contacts in the GAL, only ones that are stored in the app, or saved as a contact in Exchange. 
4. The conversation screen with the contact appears. Note: If you have never messaged with the contact, this screen will be blank. Later you'll see all the messages exchanged between you and them on your MultiLine number.
5. Enter your message in the field and tap the Send  icon.

How to reply to SMS (iOS)

1. Go to Messages.
2. Click anywhere on a message to reply. 
3. Enter your message in the field and tap the Send icon.

How to compose a new SMS (Android)

From the Messages screen, you can see your conversation history and compose new messages.

1. Go to Messages.
2. Tap the Message icon.
3. Enter a number manually, or type the name of an existing contact
   Note: You must type at least 3 numbers or characters before results will appear. Tap a result to send start a conversation with that contact. 
   Note for Exchange Contacts users: This will not find all the contacts in the GAL, only ones that are stored in the app, or saved as a contact in Exchange. 
   
4. The conversation screen with the contact appears. Note: If you have never messaged with the contact, this screen will be blank. Later you'll see all the messages exchanged between you and them on your MultiLine number.
   
5. Enter your message in the field and tap the Send  icon.

How to reply to SMS (Android)

1. Go to Messages.
   Note: If you see an orange icon with a number indicates that you have that many Message Logs with new messages. The Message Logs with new messages will be in bold.
   
2.  Tap your reply in to the field and tap the Send  icon.

Read on to learn how to set up your Contacts list in the Movius for BlackBerry app.

Overview

• The Movius for BlackBerry MultiLine app provides you a separate contact list to use to make your business calls. We offer three options for starting your Contacts list: Exchange Contacts, Native Contacts, and Local Contacts, described below.
• Once you set up your Contacts list, any contacts will appear on the Contacts screen. You can:
  • Tap a contact to see options for calling and messaging them.
  • View, add, and update contacts.

Before you start

• If your organization chooses to restrict the type of Contacts setting you can use, you may not see certain Contact Source options.
• Most Movius for BlackBerry users will use Exchange Contacts. If your organization has not enabled Exchange Contacts, please see Using MultiLine Contacts list.

Turn on Exchange Contacts

You have options for sourcing, sorting, and displaying contacts. You'll need to choose your Contact Source in Contact Settings before you begin adding contacts. 

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Tap Settings.
3. Tap Contact Settings.
   
   Contact Settings in the Settings menu

4. Select Exchange Contacts.
Exchange Contacts Selected

The sync will begin automatically. When you return to your Contacts list, you'll be able to search your BlackBerry Exchange Contacts list.

Add a contact

It's easy to add contacts in the Movius for BlackBerry application. You can add a contact from the contact screen or from your recent calls.

Adding a contact from the Contact screen

iOS

1. Go to Contacts.
2. Click the Add Contact button.
   
   Add a contact from Contacts screen
3. Create your contact using the available fields on the Edit Contact screen. 
   1. First name
   2. Last name
   3. Company
   4. Job Title
   5. Department
   6. Contact photo
   7. Number
   8. Add additional numbers
   9. Email
   10. Add additional emails
   11. Address
   12. Add additional addresses
   13. Delete Contact
   14. Save and exit
       
       Contacts Edit screen

Android

1. Go to Contacts. 
2. Tap the Add Contact button.
   
   Add a contact from Contacts screen
3. Create your contact using the available fields on the Edit Contact screen. 
   1. First name
   2. Last name
   3. Company
   4. Job Title
   5. Department
   6. Contact photo
   7. Number
   8. Add additional numbers
   9. Email
   10. Add additional emails
   11. Address
   12. Add additional addresses
   13. Delete Contact
   14. Save and exit
       Create a contact

Adding a contact from your recent calls

1. Go to your recent calls. 
2. For iOS users, click the blue info icon. For Android users, tap the call once to access options. 
3. Tap Add Contact.

Update contact with a new number

If you have a contact that calls you from a new number you can update that contact with the new number.

iOS

1. Go to Calls.
2. Tap the blue information icon for the unknown number.
3. Tap Update. 
4. Enter the name or number of the existing contact you want to update. 
5. The new number will be added. 
   • From this screen you can change the label, if desired. 
   • If you need to delete the previous number, tap the x and confirm.
6. Tap Save.

Android

1. Go to Calls.
2. Tap the down arrow for the unknown number.
3. Tap Update. 
4. Enter the name or number of the existing contact you want to update. Note for Exchange Contacts users: this does not search the entire GAL.
5. The new number will be added. 
   • From this screen you can change the label, if desired. 
   • If you need to delete the previous number, tap the x and confirm.
6. Tap Save.

View, search and edit contacts

iOS

1. The Contacts screen displays all contacts in alphabetical order by default. Note: The next set of instructions will teach you how to change this setting if you like. 

2. Start entering the number or name of your contact into the Search bar to narrow the list to a specific contact. Note: The Search bar will not display until you begin scrolling.
iOS Contacts Screen

3. Clicking on any contact will bring you to that contact's information page, where you can call, message, favorite, or block the contact.

4. Clicking on the Edit button in the top right-hand corner allows you to choose to delete or edit, the selected contact.

Android

1. The Contacts screen displays all contacts in alphabetical order by default. Note: The next set of instructions will teach you how to change this setting if you like.

2. Tap on Search name/number to begin typing the name or number to narrow down the list to a desired contact. Note: The search field will not display until you begin scrolling.

2. Clicking on any contact will bring you to that contact's information page, where you can call, message, favorite, or block the contact.

3. Clicking on the Settings menu in the top right-hand corner allows you to choose to delete or edit, the selected contact.

Change the Contacts list display and order

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Tap Settings.
3. Tap Contact Settings.
   • You can sort by first or last name
   • You can display first name or last name first
     
     Contact Settings screen
4. When complete, you can exit the menu and your Contacts list will be in the chosen Sort by and Display order settings selected.

Add a Favorite contact

You may want to add contacts that you're in touch with more frequently to your favorite contacts. This makes it easier to start new calls or messages with them.

iOS

1. Go to the Contacts screen. 
2. Tap your contact to open the Contact details.
3. Tap Add to Favorites.

Android

1. Go to the Contacts screen. 
2. Tap your contact to open the Contact details.
3. Tap the Star in the upper right-hand corner. 

How to search and store a contact from Exchange (Android Only)

When you're using Exchange contacts, you'll be able to search for any contact from the Global Address List (GAL), your company’s list of all employees. However, the full GAL will not show up in the list of contacts for performance reasons. Therefore, you may want to store the contacts you contact often.

1. To search for a contact, tap the Search icon and enter the name or number of the contact you want to look up.
   
2. Your result will be displayed in two categories Stored Contacts and Directory Contacts. To store the directory contact, tap the result.
   
3. Tap the Add Contact button. Now this contact is a Stored Contact and will appear in the Contacts tab.
   

Read on to learn about using MultiLine's Call Handling Settings. You can set multiple numbers to receive incoming calls sequentially. 

Overview

You can use Call Handling in the MultiLine Settings menu to

• Set Simultaneous or Sequential Dial
• Set Call Forwarding
• Set a Business Hours Schedule
• Turn on Do Not Disturb

Before you start

• You need to be connected to the Internet to change your Call Handling settings. 
• An organization can choose to turn this feature off. If so, you won't see Call Handling in the Settings menu. 

Set Simultaneous or Sequential Dial

Use the Call Handling setting to designate multiple numbers for receiving incoming calls all at once (simultaneous), or one at a time in order (sequentially). 

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Tap Call Handling.
   
   
   
3. Choose your desired Call Handling setting. 
   • Sequential Ring: Rings the primary MultiLine application and then ring each number one after the other listed in the Add Number list.
   • Simultaneous Ring: Simultaneously rings all telephone numbers listed in the Add Number list, including your MultiLine number. The first phone to pick up receives the call.
     
4. Tap Add Number to add numbers to the Add Number List. 
   • This is the list of numbers that is used by Sequential or Simultaneous ring. The maximum is 10 numbers. 

When you leave the menu your settings will automatically apply. 

Set Call Forwarding

Use Call Forwarding to send calls to your MultiLine number to the specified number. Your MultiLine phone will not ring or receive the call when Call Forwarding is set.

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Go to Settings and tap Manage Availability.
   
3. Tap on Call Forwarding to enable it. 
4. Enter the forwarding phone number
   
   
   
5. Tap Save. If successful, you'll see the number you set on the screen.
   
   
   

Set Business Hours

Use Business Hours to set which hours you would like your phone to ring. Outside of those hours, calls will go to voicemail. 

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Go to Settings and tap Manage Availability.
   
3. Tap on Business Hours to enable it. Tap again to disable it. 
4. Use the sliders to set the hours you're available on your MultiLine number. Any incoming calls that are received outside those set hours will automatically be forwarded to your MultiLine voicemail.

Set Do Not Disturb

When Do Not Disturb is enabled, all the calls will be sent directly to your MultiLine voicemail.

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Go to Settings and tap Manage Availability.
   
3. Tap on Do Not Disturb to enable it. A checkmark will appear and the message will show that MultiLine will send all calls to voicemail. Tap again to disable it. The checkmark will disappear and the message will show that MultiLine will ring your phone.

Read this to set up your voicemail. Learn how to record your voicemail greeting and listen to voicemails. 

Overview

The MultiLine application provides you a separate voicemail to use for your business calling. You have three options: the default message, a custom message, and a message that includes audio of you speaking your name.

Before you start

• You need to be connected to the internet when updating your Voicemail greeting. 
• Your organization can turn off voicemail features. If so, you may not see all the options described here. 

Record your Voicemail greeting

Use Voicemail Greeting from the Settings menu to set up a voicemail greeting. 

1. Tap the menu icon ⋮ in the bottom right (iOS) or upper right-hand corner (Android).
2. Tap Settings.
3. Tap Voicemail Greeting.
4. You have three options for setting your Voicemail Greeting:
   
   
   A. Default: This application comes with a default setting that callers will hear when leaving a voicemail. For an example MultiLine number "+15555555555", the greeting is "You have reached +15555555555, please leave your message after the tone".
   B. Custom: Allows the user to set a customized voicemail greeting. Once you have recorded a voicemail greeting, you can hit Play to listen to it, or Record if you want to re-do it. This can be done or redone at any time.
   C. Spoken Name: Allows the user to record their name. Once you have recorded your name, you can hit Play to listen to it, or Record if you want to re-do it. This can be done or redone at any time.

Listen to Voicemails

Your voicemail messages appear alongside SMS messages in Messages. Tap a voicemail message to open the message in the voicemail message player. 

iOS

1. Go to Messages and find a Voicemail message. Voicemail messages are indicated by voicemail icons . 
2. Tap anywhere to expose the options.
   Voicemail messages are indicated by Voicemail icons.
   
   
3. The voicemail message player has several options for playback: 
   • Play/Pause: Tap Play/Pause icon to start and stop the voicemail message playback.
   • Speaker: Tap to use the speaker phone to play the message.
   • Call: Tap to call the party back.
   • Speech-bubble: Tap to message the party back. 
   • Delete: Tap to delete the message. 
   • Info: Tap to pull up the Contact Details page.  Tip: You can go to Contact Details to see history with the contact, or message the party back.

Android

1. Go to the Messages tab and find a Voicemail message. Voicemail messages are indicated by Voicemail icons.
   Voicemail messages are indicated by Voicemail icons. 
   
   
2. Tap the menu down arrow to expose the options, then tap Play.
   Voicemail message player
3. The voicemail message player has several options for playback: 
   • 
     Play/Pause: Tap Play/Pause icon to start and stop the voicemail message playback.
   • 
     Speaker: Tap to use the speaker phone to play the message.
   • 
     Call: Tap to call the party back.
   • 
     Speech-bubble: Tap to message the party back. 
   • 
     Delete: Tap to delete the message.