Messages and Voicemail

Articles

Recording MultiLine voicemail greeting and listening to voicemails
Read this to set up your voicemail. Learn how to record your voicemail greeting and listen to voicemails.  Overview The MultiLine application provides you a separate voicemail to use for your business calling. You have three options: the defa...
Sending and replying to SMS
Read on to learn about sending SMS messages. Overview There are two ways to message in MultiLine: from the Messages screen and Contact details.  Before you start Your organization can enable or disable certain functions, including: Messag...
Sending and replying to WhatsApp Messages
Read on to learn about sending and replying to messages with WhatsApp Messaging Connector.  Overview The WhatsApp Messaging Connector allows compliant WhatsApp messaging directly inside MultiLine.  MultiLine users can send WhatsApp mes...
Getting consent to message using SMS Opt-In flow
Read this to learn how the Opt-In Flow collects consent for MultiLine users to send SMS or instant messages to users. Overview Many regulated users must get consent from the other party to start text messaging conversations. MultiLine automates th...
Getting consent to message using WhatsApp Opt-In Flow
Refer to this topic to learn what to expect when you initiate a new WhatsApp conversation.  Overview WhatsApp Business Accounts are required to gain consent from WhatsApp users prior to messaging them. These opt-in messages are captured by th...