Read on to learn about making calls in mobile applications. 

Overview

There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, from Click-to-Dial, and from your Contacts list.

Before you start

• Your organization may enable or disable certain functions, including:
  • Calling, Data/Minutes mode, or WiFi calling
  • Call forwarding or Call handling
  • Call recording
• If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

You can dial numbers with the MultiLine keypad. 

1. Go to your Keypad screen in the navigation bar at the bottom of your screen.
   
2. If you see the toggle next to the Call icon, you can choose whether to make the call over Data or Minutes by tapping the toggle.
   
3. Begin dialing the number.
4. You can tap any matches that appear from your contacts to autocomplete dialing their number. 

Make a call from Contacts

You can call contacts from your contact list. 

1. Go to your Contacts screen in the navigation bar at the bottom of your screen.
   
2. Select a contact. You can use the Search bar to find the contact if needed.
   
3. Tap the phone icon to make the call.
   

Call someone back from Calls

You can call someone back who you've recently had a call or missed call with.

1. Go to your Calls tab in the navigation bar at the bottom of your screen.
   
2. Select the blue "i" icon to reveal details about that call.
3. Select the number or contact name to make a call.

Make a call from Messages

You can call someone directly from a messages conversation or voicemail message

Go to your Messages tab in the navigation bar at the bottom of your screen.

From SMS or instant message

1. Select a message.
2. Select the Call icon in the upper right of the screen.
    

From voicemail message

1. Select a voicemail message.
2. Select the Call icon.
   

Click-to-Dial

Read on to learn about Click-to-Dial. 

What is Click-to-Dial?

The Click-to-Dial feature automatically detects and renders phone numbers as links, and allows users to simply click the link to initiate a call using MultiLine. This includes calling contacts, numbers in emails and other apps, and conference bridges.  

For conference bridges, Click-to-Dial allows users to avoid dialing lengthy numbers and PINS, because with a single click, MultiLine apps dials the number, characters (including # or *) and additional digits in the dial string, such as Conference Codes and PINs.

How do I use Click-to-Dial?

When you see a clickable phone number or conference number, simply click the link. The dialer will pre-populate with number and then you need only tap the Call icon to place the call. 

Read on to learn about making calls in mobile applications. 

Overview

There are multiple ways to place a call in MultiLine: from the Keypad, from the Recents tab, from Click-to-Dial, and from your Contacts list.

Before you start

• Your organization may enable or disable certain functions, including:
  • Calling, Data/Minutes mode, or WiFi calling
  • Call forwarding or Call handling
  • Call recording
• If you have questions about what functions are enabled, contact your IT group for assistance.

Make a Call from the Keypad

You can dial numbers with the MultiLine keypad. 

1. Select the Keypad icon in the bottom menu.
   
   
2. If you see the toggle to the left of the call icon, you can choose whether to make the call over Data or Minutes by tapping the toggle.
   
3. Begin dialing or typing the number Note: tap the country code to change it
   
   
4. Tap the Results area to view matches and select someone to dial from your Contacts.

Make a call from Contacts 

You can call contacts from your contact list. 

1. Select the Contacts icon from the bottom menu to bring up the Contacts list.
   
2. Tap a contact.
   
   
3. Tap the phone icon  to make the call. 

Call someone back from Calls

You can call someone back who you've recently had a call or missed call with.

1. Go to your Calls icon from the bottom menu.
   
2. Tap twice to call. 

Call someone back from Messages

You can call someone directly from a messages conversation or voicemail message.

From SMS or instant message

1. Select a message.
2. Select the Call icon in the upper right of the screen
   

From voicemail message

1. Select a voicemail message.
   
   
2. Select the Call icon. 

Click-to-Dial

Read on to learn about Click-to-Dial. 

What is Click-to-Dial?

The Click-to-Dial feature automatically detects and renders phone numbers as links, and allows users to simply click the link to initiate a call using MultiLine. This includes calling contacts, numbers in emails and other apps, and conference bridges.  

For conference bridges, Click-to-Dial allows users to avoid dialing lengthy numbers and PINS, because with a single click, MultiLine apps dials the number, characters (including # or *) and additional digits in the dial string, such as Conference Codes and PINs.

How do I use Click-to-Dial?

When you see a clickable phone number or conference number, simply click the link. The dialer will pre-populate with number and then you need only tap the Call icon to place the call. 

Read on to learn about calling in MultiLine Desktop. 

Overview

MultiLine Desktop supports 1:1 voice calls. You can also place a call on hold and switch between them. 

How to use Desktop Calling

Making a call

There are multiple ways to make calls in MultiLine Desktop. 

Calls Screen

The first time you go to the Calls screen, click the Make a Call button to place your first call.

After you place your first call, your list of recent calls will appear on the Call logs screen.

1. Use the Search icon to search your recent Calls.
2. Use the Dialer icon to bring up the Dialer screen. 
3. Clicking a Call log will display the call history and contact information, if available. For a saved Contact clicking on the Contact name or Contact picture will take you to the specific Contact detail page.
4. You can easily call or message a contact again from this screen by clicking the Call and Message icons.

Dialer Screen

From the dialer, you can manually dial a number or enter the first or last name of a contact to pull up their number. 

Entering a number:

Entering a name:

Complete dialing the number, or select the contact, then click the Start Call button.

In-Call Screen

The In-Call screen will appear when someone you call answers the call, or you answer a call from someone else. 

1. Use Mute to cut off your microphone. You can hear the other caller, but they can't hear you. Press it again to turn your microphone back on. 
2. Use Hold to suspend the call. The call will not be disconnected, but neither party will be able to hear the other party during the hold. Press it again to end the hold. 
3. Open the Keypad to dial numbers. 
4. Use the End Call button to end the call. 

Accept or reject incoming calls

Your incoming call screen and notifications may appear differently depending on what you're doing.

Incoming Call Notifications and Screens

Whether you're on the MultiLine Desktop tab or window, the ringtone will play and a visual notification will display when you receive an incoming call. 

If the caller is in your contacts, you'll see their contact information on the incoming call screen and options to Reject and Accept. Clicking Reject will send the user to your voicemail, and Accept will answer the call.

As you move through screens on MultiLine Desktop when you're on a call, the call window will follow. You can move it by clicking and dragging.

If you receive another incoming call, your option to accept or reject the incoming call will appear below your ongoing call. If you accept a call while on a call, this will automatically put the person you're currently talking to on hold. 

A window will appear with the two calls. From this screen you can swap calls, and perform other actions. 

Place a call on hold

Click the Hold button to put the call on hold.

After putting the call on hold, you can dial a number by clicking the Keypad.

When you have two ongoing calls, your ongoing call window will display the information of the two parties. You can only speak to one party at a time the other will be placed on hold. 

You will see the Mute icon, Hold icon, and End Call icon for the party you are speaking with. You will see the Swap Call icon for the party on hold. Click the Swap Call icon to put the party you're speaking with on hold, and begin speaking to the other party.

Use the Call Settings menu in the mobile app MultiLine Settings menu to set in MultiLine Desktop. 

Read on to learn about making MultiLine calls in Microsoft Teams.

Overview

If your organization is using MultiLine for Microsoft Teams, you can make and receive calls to your MultiLine number directly within Microsoft Teams. 

Before you start 

• MultiLine Voice for Microsoft Teams is not available by default; your organization has to set it up for you to use it. 

MultiLine Calling in Teams

You'll begin your call using the normal calling feature in Teams. The interface is mostly the same except you will have the MultiLine dialer available.

1. Go to the Calls tab. 
2. Begin typing a name or number into the dialer.
   
   • As you type, matches from your contacts may appear. For more information on adding Contacts in Microsoft Teams, see View or Add Contacts in Teams [External Link].