Popular Articles

31. Create Admin Roles in Management Portal

    Last Updated: 08/01/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin Accounts
    Read this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins.

32. Configure mobile recording and announcements

    Last Updated: 11/17/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Feature Settings
    How to configure the call recording announcement in Management Portal.

33. Caller ID - iOS

    Last Updated: 12/09/2024 in MultiLine User Guides and Videos iOS Calling Caller ID
    Read on to learn about how MultiLine Caller ID works for incoming and outgoing calls.  Overview Caller ID behavior for incoming and outgoing calls differs based on whether you are using Minutes Mode or Data Mode If you call within your organizat...

34. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

    Last Updated: 06/15/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
    Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it pulls your ...

35. Set E911 address (US Only)

    Last Updated: 10/16/2024 in MultiLine User Guides and Videos Android Settings Set E911 Address
    How to set up E911 in WiFi

36. Activating MultiLine for Intune - iOS

    Last Updated: 05/13/2024 in MultiLine User Guides and Videos Get Started with MultiLine Activation Activate MultiLine for Intune
    Read on for instructions on activating the MultiLine for Intune iOS app.  Get your invitation Expect an invitation to be sent to your work email. Please don't reply to this email, as it is auto-generated. NOTE: Movius does not send or ma...

37. How do I solve call quality issues, dropped calls, or connection errors?

    Last Updated: 12/01/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Calling and Messaging
    Overview MultiLine apps are built to continuously monitor the quality of connection and smartly adapt to changing network conditions to deliver exceptional call quality. However, when making calls in certain environments, you may need to take steps...

38. Secure recording offload service

    Last Updated: 03/01/2024 in MultiLine Admin Guides and Videos Administrating the MultiLine App Need Help?
    This article provides a description of Digital Safe, an option of the Movius solution that provides offloading of voice, SMS recordings, and (if enabled) messages using SFTP.

39. Local Contact List - MultiLine iOS

    Last Updated: 09/23/2024 in MultiLine User Guides and Videos iOS Settings Contact Settings Use Local Contacts
    Read on to learn how to use local contacts.  Overview MultiLine provides you a separate contacts list to use for work. When you use the local contacts setting, you manually add or import contacts to MultiLine.  Before you start If your organi...

40. Troubleshooting Calling and Messaging

    Last Updated: 11/13/2024 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting

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