Popular Articles

31. Configure mobile recording and announcements

    Last Updated: 11/17/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Feature Settings
    How to configure the call recording announcement in Management Portal.

32. Create Admin Roles in Management Portal

    Last Updated: 08/01/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin Accounts
    Read this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins.

33.  iOS How-To Videos

    Last Updated: 01/28/2025 in MultiLine User Guides and Videos
    MultiLine iOS How-To Videos

34. Activating MultiLine for Intune - iOS

    Last Updated: 05/13/2024 in MultiLine User Guides and Videos Get Started with MultiLine Activation Activate MultiLine for Intune
    Read on for instructions on activating the MultiLine for Intune iOS app.  Get your invitation Expect an invitation to be sent to your work email. Please don't reply to this email, as it is auto-generated. NOTE: Movius does not send or ma...

35. Caller ID - iOS

    Last Updated: 12/09/2024 in MultiLine User Guides and Videos iOS Calling Using Caller ID
    Read on to learn about how MultiLine Caller ID works for incoming and outgoing calls.  Overview Caller ID behavior for incoming and outgoing calls differs based on whether you are using Minutes Mode or Data Mode If you call within your organizat...

36. MultiLine Android Release Notes

    Last Updated: 05/09/2025 in News and Release Notes Release Notes

37. Secure recording offload service

    Last Updated: 03/01/2024 in MultiLine Admin Guides and Videos Administrating the MultiLine App Need Help?
    This article provides a description of Digital Safe, an option of the Movius solution that provides offloading of voice, SMS recordings, and (if enabled) messages using SFTP.

38. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

    Last Updated: 06/15/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
    Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it pulls your ...

39. How do I solve call quality issues, dropped calls, or connection errors?

    Last Updated: 12/01/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Calling and Messaging
    Overview MultiLine apps are built to continuously monitor the quality of connection and smartly adapt to changing network conditions to deliver exceptional call quality. However, when making calls in certain environments, you may need to take steps...

40. Manage (Add, Edit, or Delete) Organizations

    Last Updated: 11/15/2024 in MultiLine Admin Guides and Videos Administrating the MultiLine App Organizations
    Read on to learn how to create, edit, or delete organizations.  Overview Organizations contain your user and admin accounts. You can set up the MMP to reflect your organizational structure where you can create an organization (root node) with the...

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