Popular Articles

31. Create Admin Roles in Management Portal

    Last Updated: 08/01/2023 in MultiLine Admin: Management Portal Guides and Videos Invite and Manage Admin Accounts
    Read this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins.

32. Configure mobile recording and announcements

    Last Updated: 11/17/2023 in MultiLine Admin: Management Portal Guides and Videos Manage Feature Settings
    How to configure the call recording announcement in Management Portal.

33. Calls - MultiLine iOS

    Last Updated: 11/14/2023 in MultiLine User Guides and Videos MultiLine Calls Calls - MultiLine
    Read on to learn about making calls from the MultiLine iOS and Android mobile applications.  Overview There are multiple ways to place a call in MultiLine: from the  Keypad , from the  Recents  tab, and from your Contacts list. You can also plac...

34. About WeChat Messaging Channel

    Last Updated: 03/19/2024 in MultiLine User Guides and Videos MultiLine for WeChat Messaging
    Overview and how WeChat messaging from MultiLine works

35. Local Contact List - iOS

    Last Updated: 12/08/2023 in MultiLine User Guides and Videos MultiLine Contacts Local Contacts
    Read on to learn how to use local contacts.  Overview MultiLine provides you a separate contacts list to use for work. When you use the local contacts setting, you manually add or import contacts to MultiLine.  Before you start If your organiza...

36. Set E911 address (US Only)

    Last Updated: 11/14/2023 in MultiLine User Guides and Videos MultiLine Settings Set E911 Address
    How to set up E911 in WiFi

37. How do I solve call quality issues, dropped calls, or connection errors?

    Last Updated: 12/01/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine
    Overview MultiLine apps are built to continuously monitor the quality of connection and smartly adapt to changing network conditions to deliver exceptional call quality. However, when making calls in certain environments, you may need to take steps...

38. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

    Last Updated: 06/15/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
    Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it pulls your ...

39. Troubleshooting MultiLine

    Last Updated: 06/27/2024 in MultiLine Troubleshooting and FAQ

40. Caller ID - iOS

    Last Updated: 11/30/2023 in MultiLine User Guides and Videos MultiLine Calls Caller ID - MultiLine
    Read on to learn about how MultiLine Caller ID works for incoming and outgoing calls.  Overview Caller ID behavior for incoming and outgoing calls differs based on whether you are using Minutes Mode or Data Mode If you call within your organizat...

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