Popular Articles

31. MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins

    Last Updated: 01/13/2023 in Customer Resources Hub 🔒 Salesforce Enablement
    To set up the MultiLine integration into Salesforce Lightning, there are steps that must be followed in the MultiLine Management Portal and in Salesforce Lightning. Read this guide to follow the required steps for the Salesforce administrator.  Ove...

32. Configure mobile recording and announcements

    Last Updated: 11/17/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Feature Settings
    How to configure the call recording announcement in Management Portal.

33. Activating MultiLine for Intune - iOS

    Last Updated: 05/13/2024 in MultiLine User Guides and Videos Get Started with MultiLine Activation Activate MultiLine for Intune
    Read on for instructions on activating the MultiLine for Intune iOS app.  Get your invitation Expect an invitation to be sent to your work email. Please don't reply to this email, as it is auto-generated. NOTE: Movius does not send or ma...

34. How to uninstall the Workspace/Company Portal

    Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
    Follow these instructions if you're instructed to uninstall Company Portal for troubleshooting purposes. If you don't have a work profile installed (you tapped Postpone during onboarding), you can delete Company Portal like any other app.  If you...

35. Create Admin Roles in Management Portal

    Last Updated: 08/01/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin Accounts
    Read this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins.

36. Caller ID - iOS

    Last Updated: 12/09/2024 in MultiLine User Guides and Videos iOS Calling Using Caller ID
    Read on to learn about how MultiLine Caller ID works for incoming and outgoing calls.  Overview Caller ID behavior for incoming and outgoing calls differs based on whether you are using Minutes Mode or Data Mode If you call within your organizat...

37. WeChat Messaging - iOS

    Last Updated: 10/30/2024 in MultiLine User Guides and Videos iOS WeChat Messaging
    Read on to learn about using MultiLine for WeChat Messaging.  Overview MultiLine's WeChat Messaging Channel allows compliant WeChat messaging directly inside MultiLine.  MultiLine users can send WeChat messages to contacts, ...

38. Secure recording offload service

    Last Updated: 03/01/2024 in MultiLine Admin Guides and Videos Administrating the MultiLine App Need Help?
    This article provides a description of Digital Safe, an option of the Movius solution that provides offloading of voice, SMS recordings, and (if enabled) messages using SFTP.

39. Activating MultiLine - iOS

    Last Updated: 11/14/2023 in MultiLine User Guides and Videos Get Started with MultiLine Activation Activate MultiLine
    Everything you need to get started will be sent to you in a MultiLine invitation. You can use it to start the activation process.  Step 1: Get your invitation Expect an invitation to be sent to your work email. Please don't reply to this email, ...

40. I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?

    Last Updated: 06/15/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
    Native Contacts is one of three Contact Settings you can use with all versions of MultiLine. It pulls contacts that you were using with your personal number into MultiLine.  When you use  Native Contacts with MultiLine for Intune, it pulls your ...

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