- Copyright, Trademarks, and Feedback
- Copyright, Trademarks, and Feedback
- Zoom Phone on Movius VirtualLine- Onboarding Guide: User Control based Deployment
- Copyright, Trademarks, and Feedback
-
-
-
-
-
-
- MultiLine for Salesforce demo video
- About MultiLine for Salesforce
- Activate MultiLine for Salesforce
- Calling in MultiLine for Salesforce
- Messaging in MultiLine for Salesforce
- Tagging calls and texts with Opportunity
- Do Not Disturb, Out of Office and Call Forwarding in MultiLine for Salesforce
- MultiLine for Salesforce Softphone Calling Modes
-
-
-
-
-
- Search user accounts using filters
- Edit MultiLine User
- Move users
- Suspend a user
- Delete user and release, reserve, or forward calls
- Set Forwarding Number for Messaging Only MultiLine
- Add preferred language for a user
- Enable PBX phone for a user
- Set up a Webhook
- Enable Microsoft Teams calling for a user
- Downloading Accounts
-
- Set allowed applications
- Enable Group Messaging (US Only)
- Enable Picture Messaging (US Only)
- Edit message to users for undelivered multimedia message (US Only)
- Enable WhatsApp Messaging for users
- Configure mobile recording and announcements
- Enable Messaging Opt-In Policy
- Enable CLARE (Sentiment Analysis)
- Set up Compliance Restrictions
- View Redaction policy
- Manage In-App Notifications
- Call & Messages Back-Up
- Enable MultiLine Indicator
-
- Log into Management Portal
- Is it possible to add multiple administrators to the Management Portal?
- What options are there for sending MultiLine users activation information?
- How do I help a user that loses their Activation password?
- How do I update invitations for simplified onboarding?
- Can you set MultiLine invitations to single use only?
- Can you turn on/off the call recording announcement "This call is being recorded" at the MultiLine user level and at sub-org level?
- What onboarding materials exist for new users?
- How do I restrict incoming social messages for a user?
- Secure recording offload service
- Reset Management Portal password
-
-
-
-
- MS Teams Messaging Enablement Overview
- End User Guide: Add MultiLine Messaging App to Teams
- End User Guide: MultiLine SMS Messaging in Teams
- End User guide: WhatsApp Messaging in Teams
- End User Guide: Contacts
- End User Guide: Search Messages
- End User Guide: WhatsApp Group Messaging in Teams
- End User Guide: Leave a WhatsApp conversation
- End User Guide: Mute a Conversation
- End User Guide: Delete Messages and Conversations
-
-
-
- MultiLine for Salesforce Product Document
- MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
- MultiLine for Salesforce Installation Guide for MultiLine Admins
- End-User Guide: Get started with MultiLine for Salesforce
- MultiLine for Salesforce | Troubleshooting
- MultiLine for Salesforce | FAQ
- Admin Guide: Upgrade and register MultiLine for Salesforce
- Bulk User Import Configuration For Salesforce
-
- Movius for BlackBerry Product Document
- Movius for BlackBerry Installation for MultiLine Admins
- Configure policy settings for Movius for BlackBerry in Good Control
- Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control
- Installation Guide: Deploy Movius for BlackBerry using Good Control
-
-
-
-
- How do I solve call quality issues, dropped calls, or connection errors?
- When I make or receive calls, why do I see a number that I do not recognize?
- Why is my ringtone different in Minutes mode than Data mode?
- Why aren't my clients seeing my MultiLine number as my caller ID?
- Emergency numbers 911 and 988
- Still receiving MultiLine calls after deleting the app
- Issue dialing a local number
-
- MultiLine for Intune says I need to install Company Portal, but I already have it?
- Can't email Support
- How to uninstall the Workspace/Company Portal
- I synced my contacts with an Exchange server, why don't I see any contacts in the list?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
- Error: "No Available Apps" or "Action Blocked" when reinstalling MultiLine for Intune
-
- Someone accidentally rejected the opt-in request I sent. What do we do?
- Why do I see “The contact hasn't responded to the opt-in request for more than 24 hours. You can try sending the request again.”?
- Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?
- Number Formatting for WhatsApp Messaging (Mexico and Argentina)
-
-
-
- Will I see missed calls when my Business Hours are set?
- Can a call switch from using WiFi to minutes during an ongoing call?
- Does MultiLine use my personal phone plan's minutes and data?
- Why do I see a number I don't recognize in my personal call log or outbound call screen?
- Can we keep both options, Simultaneous Ring and Sequential Ring, toggled off, even if numbers are added to the list?
- Why did I see "MultiLine_Unknown" when receiving a call from my contacts?
- Why is Caller ID different when I use Minutes mode or Data mode?
- Can I use MultiLine for conference calls?
-
- Financial Services Regulations FAQ
- Healthcare Compliance FAQ
- Consumer Regulations FAQ
- Does MultiLine comply with GDPR Regulations?
- Can users turn off call recording in the app?
- Can users turn off SMS or instant message recording in the app?
- Is Movius ISO certified?
- Is Movius SOC Certified?
- Can MultiLine prove its Data integrity?
- How do I update my MultiLine app?
-
- What is MultiLine?
- How does MultiLine provide a second number?
- What devices does MultiLine work on?
- Do users have to be connected to Internet to activate MultiLine?
- Can users use their MultiLine invitations more than once?
- Can users activate MultiLine on more than one phone at a time?
- Will using MultiLine increase my personal mobile bill?
- What type of numbers does MultiLine support?
- What languages are supported?
- How do I purchase a subscription for MultiLine?
- What does the orange M icon (MultiLine Indicator) mean?
- How do I find my MultiLine app version number?
- I reinstalled MultiLine, but lost my invitation. What should I do?
-
- If I set Do Not Disturb on my mobile, will it apply to MultiLine for Microsoft Teams?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine for Microsoft Teams?
- I'm receiving voicemails only to Microsoft Teams and not to MultiLine.
- My incoming calls are not forwarded to the number I have selected in MS Teams.
- My calls are routed to voicemail on MultiLine mobile app instead of ringing on MS Teams.
-
- Does MultiLine access my personal WhatsApp?
- Can all the messages I send and receive using MultiLine for WhatsApp be recorded?
- Can I make a WhatsApp voice call, video call, or send voice messages in MultiLine?
- Do opt-in requests time out?
- What is my client's experience when we use the WhatsApp messaging channel?
- Can I WhatsApp between MultiLine users in the app?
-
- How do I get my credentials for MultiLine Desktop?
- If I set Do Not Disturb on my mobile, will it apply to MultiLine Desktop?
- If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?
- Can I upload my mobile MultiLine local contacts or native contacts to MultiLine Desktop?
- If I block a number on mobile, will the number be blocked in MultiLine Desktop?
- How can I get my local contacts back after switching to Exchange? Can I switch my email used?
- Why is there no ring tone played for some incoming calls to MultiLine Desktop? (Chrome/Safari)
- Can I change my ringtone in MultiLine Desktop?
-
- Why is there a blue BlackBerry floating icon in the Movius app?
- When clicking a number to dial from BlackBerry Work, why does Movius switch to Blackberry Work and then again back to Movius?
- I chose Native Contacts for my contact source, but my Contacts list is empty? Why aren't my contacts there?
- About Movius for BlackBerry
- Can Movius for BlackBerry access contacts in the address book in the phone? Can I just go to the contact and dial through Movius for BlackBerry?
-
- Enterprise Network Requirements to Fully Enable Movius MultiLine
- Movius WhatsApp Compliance Solution Onboarding
Popular Articles
-
Number Formatting for WhatsApp Messaging (Mexico and Argentina)
Last Updated: 12/12/2024 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp MessagingThis article provides information and a workaround for a number formatting scenario impacting MultiLine users who send WhatsApp messages to Mexico and Argentina numbers. Scenario When using MultiLine to message WhatsApp users in Mexico and Argen... -
MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins
To set up the MultiLine integration into Salesforce Lightning, there are steps that must be followed in the MultiLine Management Portal and in Salesforce Lightning. Read this guide to follow the required steps for the Salesforce administrator. Ove... -
Add API user
Last Updated: 09/13/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin AccountsHow an Admin can Add API User -
Local Contact List - MultiLine iOS
Last Updated: 09/23/2024 in MultiLine User Guides and Videos iOS Settings Contact Settings Use Local ContactsRead on to learn how to use local contacts. Overview MultiLine provides you a separate contacts list to use for work. When you use the local contacts setting, you manually add or import contacts to MultiLine. Before you start If your organi... -
WhatsApp Messaging - Teams
Last Updated: 05/11/2025 in MultiLine User Guides and Videos Microsoft Teams Integration MultiLine Messaging App for Microsoft Teams -
Customize App and Portal Branding
Last Updated: 06/27/2024 in MultiLine Admin Guides and Videos -
How to uninstall the Workspace/Company Portal
Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for IntuneFollow these instructions if you're instructed to uninstall Company Portal for troubleshooting purposes. If you don't have a work profile installed (you tapped Postpone during onboarding), you can delete Company Portal like any other app. If you... -
Create Admin Roles in Management Portal
Last Updated: 08/01/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin AccountsRead this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins. -
Organizations
Last Updated: 08/30/2024 in MultiLine Admin Guides and Videos -
Enable Two Factor Authentication (2FA) for Admins
Last Updated: 11/17/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin AccountsHow to enable two factor authentication for Management Portal Admins.
Copyright © 2022-2024 Movius. All rights reserved. Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™. For more visit movius.ai
