Popular Articles

31. When I make or receive calls, why do I see a number that I do not recognize?

    Last Updated: 10/29/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Calling and Messaging
    When Movius MultiLine is set to use the regular minutes in your carrier plan, you may notice a different number together with the one you are calling or getting the call from. Don’t worry – it’s supposed to do that. We call that number a  routing n...

32. Activating MultiLine for Intune - iOS

    Last Updated: 05/13/2024 in MultiLine User Guides and Videos Get Started with MultiLine Activation Activate MultiLine for Intune
    Read on for instructions on activating the MultiLine for Intune iOS app.  Get your invitation Expect an invitation to be sent to your work email. Please don't reply to this email, as it is auto-generated. NOTE: Movius does not send or ma...

33. MultiLine for Salesforce Installation Guide for Salesforce Lightning Admins

    Last Updated: 01/13/2023 in Customer Resources Hub 🔒 Salesforce Enablement
    To set up the MultiLine integration into Salesforce Lightning, there are steps that must be followed in the MultiLine Management Portal and in Salesforce Lightning. Read this guide to follow the required steps for the Salesforce administrator.  Ove...

34. Configure mobile recording and announcements

    Last Updated: 11/17/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Feature Settings
    How to configure the call recording announcement in Management Portal.

35. Caller ID - iOS

    Last Updated: 12/09/2024 in MultiLine User Guides and Videos iOS Calling Using Caller ID
    Read on to learn about how MultiLine Caller ID works for incoming and outgoing calls.  Overview Caller ID behavior for incoming and outgoing calls differs based on whether you are using Minutes Mode or Data Mode If you call within your organizat...

36. Activating MultiLine - iOS

    Last Updated: 11/14/2023 in MultiLine User Guides and Videos Get Started with MultiLine Activation Activate MultiLine
    Everything you need to get started will be sent to you in a MultiLine invitation. You can use it to start the activation process.  Step 1: Get your invitation Expect an invitation to be sent to your work email. Please don't reply to this email, ...

37. How to uninstall the Workspace/Company Portal

    Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
    Follow these instructions if you're instructed to uninstall Company Portal for troubleshooting purposes. If you don't have a work profile installed (you tapped Postpone during onboarding), you can delete Company Portal like any other app.  If you...

38. Local Contact List - MultiLine iOS

    Last Updated: 09/23/2024 in MultiLine User Guides and Videos iOS Settings Contact Settings Use Local Contacts
    Read on to learn how to use local contacts.  Overview MultiLine provides you a separate contacts list to use for work. When you use the local contacts setting, you manually add or import contacts to MultiLine.  Before you start If your organi...

39. Create Admin Roles in Management Portal

    Last Updated: 08/01/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin Accounts
    Read this to learn how to create Roles for admins, which will define which activities they'll have access to in Management Portal. You should do this before inviting admins.

40. Add API user

    Last Updated: 09/13/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Admin Accounts
    How an Admin can Add API User

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