Popular Articles

  1. Call Forwarding - Android

    Last Updated: 12/09/2024 in MultiLine User Guides and Videos Android Settings Call Settings Call Forwarding
    Read on to learn about using Call Forwarding.  Overview Use Call Forwarding to send calls to your MultiLine number to the specified number. Your MultiLine phone will not ring or receive the call when Call Forwarding is set. Before you start Y...

  2. Can't email Support

    Last Updated: 06/15/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting MultiLine for Intune
    What to do when you cannot email support

  3. Why aren't my clients seeing my MultiLine number as my caller ID?

    Last Updated: 06/17/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Calling and Messaging
    Please check that you have enabled caller ID in Multiline application in  Settings > Call Settings > Show my caller ID .

  4. Set allowed applications

    Last Updated: 07/21/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage Feature Settings
    How to set the allowed applications for your organization.

  5. Suspend a user

    Last Updated: 07/21/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Manage User Accounts
    How to suspend a user.

  6. Why does MultiLine request access to Contacts?

    Last Updated: 06/02/2022 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ Contacts FAQ
    MultiLine applications are specially designed to protect user privacy.  The Contacts permission is only required for the following reasons: Proper display of Caller ID information,  Enabling one-time import of contacts into MultiLine Contacts, ...

  7. If I set a Business Hours schedule on my mobile, does it apply to MultiLine Desktop?

    Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine Desktop FAQ
    Yes, if you set Business Hours, calls outside business hours will go to your voicemail and MultiLine Desktop will not notify you of the calls.

  8. Why do I sometimes see "You're using this app outside the Workspace" when I place a call?

    Last Updated: 11/02/2021 in Customer Resources Hub 🔒 MultiLine Troubleshooting and FAQ FAQ MultiLine for Intune FAQ
    When you place a minutes call using MultiLine for Intune, the application routes the call through the dialer of your personal phone. When this happens you may also see a relationship number dialed instead, but rest assured that your call is being pl...

  9. Managing email domain restrictions for MultiLine invitations

    Last Updated: 07/21/2023 in MultiLine Admin Guides and Videos Administrating the MultiLine App Invite Users to Activate MultiLine
    How to restrict the email domains that can receive MultiLine invitations.

  10. Whitelist Movius hostnames and ports (if RouteALL is configured) in Good Control

    Last Updated: 10/31/2021 in Customer Resources Hub 🔒 Movius for BlackBerry Enablement
    Customers with RouteALL configured in BlackBerry Control should whitelist the Movius hostnames and ports in BlackBerry Control to allow the app data to access the Movius platform for TCP calls via the Dynamics servers. Customers may also have to al...
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Copyright © 2022-2024 Movius. All rights reserved. Movius is revolutionizing the way businesses communicate. We are the leading global provider of secure, cloud-based mobile communications. Our MultiLine™ solution enhances workflows, resolves compliance gaps and unifies cross-channel messaging. Movius AI-powered solutions enable businesses to build strong and lasting relationships with their customers in a company-owned, controllable system. In today’s on-the-go world, wave goodbye to excessive hardware costs and IT overhead. Welcome to Phone 3.0™. For more visit movius.ai
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