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181. Does MultiLine access my personal WhatsApp?

     Last Updated: 11/02/2021 in MultiLine Troubleshooting and FAQ FAQ MultiLine for WhatsApp FAQ
     No, MultiLine doesn't access your personal WhatsApp at all. When you use MultiLine as your official business app to securely call and message external clients, you'll be using your separate business number which is connected to your company's offici...

182. Customize SMS invitations

     Last Updated: 07/14/2023 in MultiLine Admin: Management Portal Guides and Videos Invite Users to Activate MultiLine Customize Invitations
     How to customize SMS invitations. We provide a default SMS invitation with the required information that you can edit according to the needs of your organization.

183. I'm trying to send the client a message, but when I tap on the text field it won't let me enter anything. Why?

     Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     Conversation sessions are limited to a 24 hour timespan. After 24 hours of inactive chat, WhatsApp requires businesses to use the template feature to initiate conversations with customers. These templates are approved ahead of time to make sure the...

184. Why did a client receive the auto message “. . . We're not currently using this number to accept WhatsApp messages.”?

     Last Updated: 11/03/2021 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting WhatsApp Messaging
     The MultiLine administrator at your company has deactivated WhatsApp for your number. Contact them to resolve.

185. Suspend a user

     Last Updated: 07/21/2023 in MultiLine Admin: Management Portal Guides and Videos Manage User Accounts
     How to suspend a user.

186. MultiLine App Tour - Android

     Last Updated: 01/04/2024 in Customer Resources Hub 🔒 Multiline App Tour
     Read on for a brief overview of the functionality of the MultiLine Android app.  The main menu in the MultiLine app is at the top of the screen. You'll see Calls Messages Contacts Calls See all your calls on this screen. Tap calls to see m...

187. Calling in MultiLine for Salesforce

     Last Updated: 05/11/2023 in MultiLine User Guides and Videos MultiLine for Salesforce
     Read on to learn about calling in MultiLine for Salesforce.  Overview You can make calls in MultiLine for Salesforce by using the dialer. You can make calls to your business leads, contacts and accounts by clicking numbers that you see within Sa...

188. How do I reonboard MultiLine after deleting the app?

     Last Updated: 11/17/2022 in MultiLine Troubleshooting and FAQ Troubleshooting Troubleshooting Activation
     Sometimes you need to delete the app, whether you're changing phones or something else. Whenever you install or reinstall MultiLine you must reactivate.  Note: Activation pairs your native phone with your assigned MultiLine number. You can only us...

189. MultiLine for Salesforce | FAQ

     Last Updated: 08/08/2022 in Customer Resources Hub 🔒 Salesforce Enablement
     Read on for answers to common questions about MultiLine for Salesforce.  Q: How do I install the MultiLine for Salesforce app? A: Salesforce Administrators install the app directly from AppExchange [External Link] .  Q: Which Salesforce Editi...

190. MultiLine for Microsoft Teams FAQ

     Last Updated: 01/22/2024 in MultiLine User Guides and Videos MultiLine for Microsoft Teams
     Common end-user questions about using Microsoft Teams integration

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