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No, MultiLine doesn't access your personal WhatsApp at all. When you use MultiLine as your official business app to securely call and message external clients, you'll be using your separate business number which is connected to your company's offici...
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How to customize SMS invitations. We provide a default SMS invitation with the required information that you can edit according to the needs of your organization.
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Conversation sessions are limited to a 24 hour timespan. After 24 hours of inactive chat, WhatsApp requires businesses to use the template feature to initiate conversations with customers. These templates are approved ahead of time to make sure the...
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The MultiLine administrator at your company has deactivated WhatsApp for your number. Contact them to resolve.
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How to suspend a user.
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Read on for a brief overview of the functionality of the MultiLine Android app. The main menu in the MultiLine app is at the top of the screen. You'll see Calls Messages Contacts Calls See all your calls on this screen. Tap calls to see m...
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Read on to learn about calling in MultiLine for Salesforce. Overview You can make calls in MultiLine for Salesforce by using the dialer. You can make calls to your business leads, contacts and accounts by clicking numbers that you see within Sa...
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Sometimes you need to delete the app, whether you're changing phones or something else. Whenever you install or reinstall MultiLine you must reactivate. Note: Activation pairs your native phone with your assigned MultiLine number. You can only us...
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Read on for answers to common questions about MultiLine for Salesforce. Q: How do I install the MultiLine for Salesforce app? A: Salesforce Administrators install the app directly from AppExchange [External Link] . Q: Which Salesforce Editi...
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Common end-user questions about using Microsoft Teams integration